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My son Frank and I worked with Eric and had a fantastic experience. Love the car and excited to use all the new features. Would recommended Land Rover... Peabody to everyone.
We were so excited to buy our 2nd Land Rover from Eric! Both times were professional, seamless and FUN experiences (fun being a word not often associated... with the new car buying process). Certainly hope he's still there when it comes time to buy our next Land Rover. Can't recommend Eric enough.
service is good, car is good. Especially the service, though the vehicle I want was not available during that time, I was told to get one in the middle... of September.
Have visited the showroom a few times before. Worked with Eric who assisted me with a custom order. Timely updates and a smooth delivery. All you can ask... for when car-buying.
I worked with Peggy and Vito at the Jaguar Peabody and had a wonderful experience. I reached out via their website and Peggy followed up in a timely manner.... She helped make the process easy and was very accommodating in answering my questions and scheduling time to visit. Once at the dealership I worked with Vito who was extremely pleasant to work with and made the entire process so easy. The folks at Jaguar Peabody are professional and easy to work with I would highly recommend them.
The service I received at Peabody Land Rover has been incredible from the first day I went car shopping to buying and delivery of my Range Rover Sports.... Eric McNerney made me feel welcome, comfortable and he provided detailed information that was critical in my car selection. This was my best car shopping experience. Eric was patient and made my car shopping easy and stress free. He kept me informed on vehicle status from ordering to delivery. I was truly satisfied with the professional service Eric provided. Thanks you Eric.
Vito Fulciniti, helped me find my dream car! He is sooooo helpful and dedicated. The passion and knowledge he has for cars, especially a Jaguar makes you... really confident in your purchase. He truly know what he is talking about! Could not have asked for a better experience purchasing my first car!
BUYERS BEWARE!!! Do not purchase your vehicle from Land Rover Peabody. The worst management/customer service I have ever encountered. I bought a certified... pre-owned RR sport here in 4/17 at which time I was guaranteed by sales person Eric McNerney and the sales manager that for any future service they would provide me a loner and pick up and return my vehicle to my residence on the South shore. I could have bought the vehicle at a LR dealership closer to my residence, but I was assured this service would be provided, and it "sealed the deal." I live less than 50 miles away which was the limit Peabody would be willing to travel to. In 4/18, I had my yearly oil change/routine service without any issues. Last week I was scheduled to have the yearly service and received 2 emails from LR Peabody confirming the appointment and that they were picking the vehicle up at my residence and providing a loaner. On the morning of scheduled pick up I received a call from the service manager that policy has changed and they would not provide valet service due to the distance that I lived. I demanded to speak to the GM at which time I was transferred to Sales Manager Matt Raucci. I tried in vain to argue that I was promised this service when purchasing the vehicle, and Mr. Raucci's response was more or less, "policies change..." I indicated that I understood policies can be changed, but that should affect new customers, not previous customers who purchased a vehicle from that location for that expressed service. My argument fell on deaf ears. When I asked what the new policy was regarding providing valet service, meaning how many miles was Peabody willing to travel to now, Mr. Raucci indicated that they were not necessarily changing the miles they would travel, but rather they were looking at traffic patterns! So basically because I live on the South Shore and Peabody would encounter more traffic with the ongoing road construction between the North and South Shores, I am now being penalized and LR Peabody is completely reneging on their deal with me. I then demanded to speak to the GM, Dave Edwards. Mr. Raucci indicated he would relay my message to the GM. A short time later, Mr. Raucci called me back and said because I complained they would pick up my vehicle from my home, but this would be the last time. Honestly, like they were doing me this huge favor to honor the terms of the sale!! I was so disappointed with this response that I declined to have Peabody do my yearly service because I felt so undervalued as a customer. Why would I want to give them $700 for an oil change now? I tried to reason with Mr. Raucci that LR Peabody would prefer to lose me as a customer over what is most likely 1 drive a year to my home. This was beyond unfair to the customer and such a poor business decision. Mr. Raucci callously responded, "sorry you feel that way..." I welcomed a call from the GM to discuss this further and try to come to some reasonable way to resolve this matter. It has been 12 days since this interaction. I have never heard from GM Edwards or anyone else from LR Peabody. Obviously, they don't care about the customer or retaining the business. It's unfortunate. There are way too many other vehicles and dealerships out there to give your hard earned money to than do business with an outfit that can hide behind a "policies change" attitude when it's convenient for them.
Lisa- Thank you for your review. We apologize that your experience was not exceptional. Please know that we are looking into this matter to see what w...e could have done better to prevent this. A general manager will be in touch to discuss this further with you.
Vito Fulciniti is one of the most honest and easiest sales people I have ever dealt with. Arrived Thursday night at 6:30pm he was extremely patient and... was willing to stay late to make the deal. Went over the different vehicles and the options we were looking at. The deal was completed at 8:30pm with no hiccups. I would recommend asking for Vito, you will not be dissapointed. Thank You Vito!
This review is long overdue, but I wanted to make sure I give a loud and enthusiastic shout out to Rusty Johnsen, salesperson extraordinaire of Peabody... Land Rover. I have been a loyal Land Rover customer, having owned and operated 6 Range Rovers over the last 20 years. Given this, I would say that I am pretty knowledgeable of the the different Range Rover vehicles. I know the market, what dealers pay, mark-ups of MSRP’s and have a pretty sharp sense for what is a fair price for dealers. Rusty Johnsen is truly AMAZING. I have bought my last several vehicles from him - bottom line, because I trust him. He is extremely tuned in to my no nonsense approach and is respectful of my understanding of the brand. He never gives me the marketing bs because he knows that if he did, it would just go in one ear and out the other. Being female, I also appreciate how he never takes me for stupid like the other Land Rover dealerships, Sudbury in particular. Finally, he never pressures me and never resorts to those pesky annoying follow-up phone calls. Each and every time I have bought a vehicle from Rusty he has gone out of his way to answer any of my questions. On my recent purchase, I texted him late into the evening with questions I had between 2 different vehicle models. We were texting late into the evening. When I had a question about the interior of 2 different model years, he took the time to go to the car and video-tape himself pointing out the various features on the dashboard and sent it to me. Rusty is a quality salesperson through and through. If you’re in the market for a Land Rover vehicle, I would recommend Rusty of Land Rover Peabody to anyone. He is warm, friendly, and trust-worthy. Having been a sales rep for Land Rover for so many years, he knows every detail about the vehicles. Rusty and the management team at Peabody are the BEST. While I’m not a fan of the unfriendly sales group at the Sudbury dealership and the heavy tactics they employ, I am a big fan of the Sudbury Land Rover Service department. They have undergone a lot of staff turnover over the years, but now have a great team in place. I love Tom in Sudbury’s service department. He is very responsive, professional and thorough. He, like Rusty, goes out of his way to help you. -A loyal Range Rover customer from Weston, MA.