Herb Chambers Volvo Cars Norwood

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Reviews

Average Ratings

4.8
102 lifetime reviews. Includes reviews of Herb Chambers Volvo Cars Norwood from DealerRater.com
  • Great service!

    I recently purchased a V60 Cross Country from this dealership. They have a great facility and everyone from the initial point of contact online (A...

    Dealer Response

    Tiffany, I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional c...


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    I recently purchased a V60 Cross Country from this dealership. They have a great facility and everyone from the initial point of contact online (Amanda), my salesman (Bob) and the general manager (John) were all great! I can't say it was a seamless process but they did everything they could to make it as easy as possible considering our challenges. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tiffany, I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, John Andrade, General Manager


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  • Volvo of Norwood...ALWAYS.

    This is my second Volvo from this group. I trust this team when it comes to purchasing the right vehicle and keeping it in the best condition poss...

    Dealer Response

    Thank you for taking the time to tell us about your experience. Hearing that Mike and Dave have taken such great care of you is the kind of feedba...


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    This is my second Volvo from this group. I trust this team when it comes to purchasing the right vehicle and keeping it in the best condition possible. And wow, the new building is gorgeous. It's nice to see this team in a building worthy of their expertise. With exceptional associates like Mike Profenno and Dave Nadeau representing Volvo, I will forever remain a patron. This is a stellar crew.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to tell us about your experience. Hearing that Mike and Dave have taken such great care of you is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, John Andrade, General Manager


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  • Excelent Sales and Customer service
    March 29, 2017

    I am not a review writer , but from the first email communication with Herb Chambers Volvo it was a pleasure to work with Ajah (Internet sales), ...

    Herb Chambers Volvo Cars Norwood

    Thank you! Your honest opinion can be an invaluable reference for others who are in the market, for this reason we really appreciate the time you ...


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    I am not a review writer , but from the first email communication with Herb Chambers Volvo it was a pleasure to work with Ajah (Internet sales), Ron Scott (Sales) and Graham Lower (General Manager) to purchase Volvo XC60. Very respectful, transparent dealer service you can hardly find these days. Ron and Graham answered all our questions and accommodated our needs in timely matter with high level of professionalism.

    Does recommend this dealer
    Herb Chambers Volvo Cars Norwood

    Thank you! Your honest opinion can be an invaluable reference for others who are in the market, for this reason we really appreciate the time you took to share your experience. We value your business and we hope to see you again. Kind Regards, John Andrade, General Manager


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  • Excellent experience overall

    Had a very positive experience purchasing. Car for my wife.

    Dealer Response

    Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Best, John Andrade, General Manager


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    Had a very positive experience purchasing. Car for my wife.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Best, John Andrade, General Manager


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  • Barry Anderson

    Mike and the rest of the team worked with us to make the buying experience very pleasurable and smooth compared to anything I have experienced in ...

    Dealer Response

    Thank you, Mr. Anderson! We appreciate your terrific feedback. Please let Mike or myself know if we can assist you in the future. Best, John Andra...


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    Mike and the rest of the team worked with us to make the buying experience very pleasurable and smooth compared to anything I have experienced in my 40 years of purchasing cars for my family. Thank you and we will return for our next car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Mr. Anderson! We appreciate your terrific feedback. Please let Mike or myself know if we can assist you in the future. Best, John Andrade, General Manager


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  • Wonderful experience- I am so happy!
    March 4, 2017

    This was a wonderful experience and I am thrilled with my new XC90. Many thanks to Mara Russell and Amanda Mikhail from Lincoln for introducing me...

    Herb Chambers Volvo Cars Norwood

    Thank you so much, Bridget! I'm so pleased to know that your visit here was such a positive experience. We appreciate you recommending our dealers...


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    This was a wonderful experience and I am thrilled with my new XC90. Many thanks to Mara Russell and Amanda Mikhail from Lincoln for introducing me to Patti Young at Volvo. These three women were welcoming, kind, generous with their time and very knowledgeable. I have never had a better experience. This is my fourth Volvo and I am thrilled!

    Does recommend this dealer
    Herb Chambers Volvo Cars Norwood

    Thank you so much, Bridget! I'm so pleased to know that your visit here was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, John Andrade, General Manager


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  • Best car

    The best car experience I have ever had! Many thanks to Mara Russell and Amanda Mikhail for for their help introducing me to Patti Young. All thr...

    Dealer Response

    Thank you so much, Bridget! I'm so pleased to learn that your visit here was such a positive experience. We appreciate you recommending our dealer...


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    The best car experience I have ever had! Many thanks to Mara Russell and Amanda Mikhail for for their help introducing me to Patti Young. All three women were wonderful to deal with from beginning to now. Accommodating, kind, knowledgeable and generous with their time. I am thrilled with my new XC90.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much, Bridget! I'm so pleased to learn that your visit here was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, John Andrade, General Manager


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  • Not your average "car dealership"

    I came to this dealership after finding a car online and I am so glad i did. Patti, my salesperson, was wonderful. She is personable, knowledgeabl...

    Dealer Response

    Thank you so much for your terrific feedback!


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    I came to this dealership after finding a car online and I am so glad i did. Patti, my salesperson, was wonderful. She is personable, knowledgeable, and was so easy to work with. I left with my perfect car & a payment that I could afford and I felt that my overall experience was exceptional. I did not feel like just another sale. I would highly recommend Patti and this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your terrific feedback!


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  • Terrible
    December 30, 2016

    Unacceptable is the key word. Delivered a car in shoddy condition than failed to rectify the issue. Customer satisfaction is not in their vocabula...


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    Unacceptable is the key word. Delivered a car in shoddy condition than failed to rectify the issue. Customer satisfaction is not in their vocabulary. I left quite unsatisfied but they could care less.

    Does not recommend this dealer

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  • Buyer beware

    Overall experience was awful, with both the manager of new cars and used. Told us they wanted to work out a deal, then used our offer/deal to sell...


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    Overall experience was awful, with both the manager of new cars and used. Told us they wanted to work out a deal, then used our offer/deal to sell up to another person, after they told us we were all set. They didn't return our calls and had the recaeptionist call us to tell us the car was sold. The day we looked at the car they kept us waiting and waiting, Find another dealer! We bought a newer car, with less miles, certified and a nigher trade in value, but it was their lousy customer service and rudeness that was most upsetting. You can do better elsewhere!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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