Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
534 lifetime reviews. Includes reviews of Lexus of Naperville from DealerRater.com
  • Great Experience -- Used 2013 Jeep Wrangler

    I was interested in a used Jeep Wrangler to purchase as an additional family car that would primarily be used by my teenage sons. I contacted the ...


    Show Full Review

    I was interested in a used Jeep Wrangler to purchase as an additional family car that would primarily be used by my teenage sons. I contacted the dealer (initially through their website) after seeing a particular vehicle in their used car inventory. Early the next day, I received an email from the Assistant Manager (Robin Zachary), who I called and arranged a visit later that day. I was then set up with an excellent salesperson (Scott Sharrow) who was helpful, friendly and knowledgeable. I took a test drive of the car on a private test track and in the street, and one of my sons also took a test drive. I ended up purchasing the car that day, shortly before the dealer's closing time, with a very competitive price. I was contacted afterwards by email by another Manager (Andrew Farraher). The entire experience was excellent, with no high-pressure selling, and friendly assistance. This is a very high quality dealership and I would return any time to purchase a new or used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Jon Krier Sales
    May 22, 2017

    In purchasing our Lexus Jon Krier took a lot of extra time with us. He walked us through the Lexus line.. Worked with us every step of the way in ...


    Show Full Review

    In purchasing our Lexus Jon Krier took a lot of extra time with us. He walked us through the Lexus line.. Worked with us every step of the way in choosing the right vehicle for us.After the sale he spent a great deal of time setting up the vehicle and showing us the technical workings of the car. Before we left with our car he told us to call him with any questions we had in the future.He was a pleasure to work with and made buying a car a great experience. Tony in finance was great in pointing out the fine print in our direct loan.He was very helpful in answering all of our questions.

    Does recommend this dealer

    Hide Full Review
  • Help with Navigational and other settings on my new RX350
    May 20, 2017

    I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealer...


    Show Full Review

    I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership. The tech rep at Lexus Violet knew immediately what the setting issue was and corrected it. Additionally, she spent rhe next half hour walking me through and explaining carious other settings. She was really knowledgeable and went out of her way to make sure I was utilizing the advanced features to their fullest potential. Great customer service. Thanks Violet...

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Sal Lala is great!
    May 12, 2017

    Sal Lala was very knowledgeable and friendly. I test drove 3 cars and couldn't decide. Sal took the time to explain the differences to me. ...


    Show Full Review

    Sal Lala was very knowledgeable and friendly. I test drove 3 cars and couldn't decide. Sal took the time to explain the differences to me. My husband couldn't come with so Sal took pictures and answered his questions over the phone. I bought a new RX and my husband and I love it! Thank you Sal!

    Does recommend this dealer

    Hide Full Review
  • Bob Kozar - Car Salesman was TOP NOTCH
    May 8, 2017

    We have looked at several dealerships and spoken with several different sales professionals in that matter of a month or so. We stumbled across a ...


    Show Full Review

    We have looked at several dealerships and spoken with several different sales professionals in that matter of a month or so. We stumbled across a car we liked at this dealership and drove all the way from Palatine to Naperville. We met with a gentleman by the name of Bob Kozar. From the very beginning, Bob displayed exceptional customer service and outstanding efficiency. We had a time crunch for our appointment and he was as thorough as he could be but understood our time constraint. Not only did he provide supreme knowledge, but he was very kind and very helpful. He was able to get us the car that i wanted for a great deal and got us out of the dealership promptly! also, although this sounds small- he offered to give us a box to unload all of our belongings into rather than take up time to organize. That was a huge service component for us! He made sure to have us triple check the entire previous vehicle including finding an important city sticker we needed. WE would highly recommend Bob Kozar and lexus of naperville to any of our friends and family. He was exceptional!!!

    Does recommend this dealer

    Hide Full Review
  • Lexus RX350

    Everyone was very nice. This was undoubtedly the best car buying experience we have ever had!


    Show Full Review

    Everyone was very nice. This was undoubtedly the best car buying experience we have ever had!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Exceptional customer service!
    April 29, 2017

    So pleased to have someone to turn to like Violet for technical questions. She is exceptional and top-notch with her knowledge, friendliness, and...


    Show Full Review

    So pleased to have someone to turn to like Violet for technical questions. She is exceptional and top-notch with her knowledge, friendliness, and customer service. She is a true asset to Lexus and I'm sure brings customers back year after year. Thank you to Violet and everyone at Lexus!

    Does recommend this dealer

    Hide Full Review
  • Perfect! Perfect! Perfect!
    April 29, 2017

    These people are the truth, from the roota 2 the toota. I highly recommend this dealer, they are great! From the sales associate violet to Chris ...


    Show Full Review

    These people are the truth, from the roota 2 the toota. I highly recommend this dealer, they are great! From the sales associate violet to Chris the manager. I love and recommend these people to the utmost level. I purchased a Mercedes from here and I love it love it love it! They are the truth!!!!

    Does recommend this dealer

    Hide Full Review
  • Excellent
    April 27, 2017

    I bought a used Toyota Sienna. I first spoke with Robin who was polite and professional. He introduced me to the salesman, Hani. Hani made sure...


    Show Full Review

    I bought a used Toyota Sienna. I first spoke with Robin who was polite and professional. He introduced me to the salesman, Hani. Hani made sure I knew the ins and outs of the car and made my experience exceptional. I would strongly recommend this dealership because of these two gentlemen.

    Does recommend this dealer

    Hide Full Review
  • Excellent experience
    April 17, 2017

    Purchased a new RX and Dan worked with us to find the exact car with the colors and package I wanted. Easy and honest transaction. We have purch...


    Show Full Review

    Purchased a new RX and Dan worked with us to find the exact car with the colors and package I wanted. Easy and honest transaction. We have purchased cars from Dan before and will return again and again. Bill Cranley was excellent to work with to close the sale. We have been customers of Lexus of Naperville for almost ten years and will continue to recommend them and return.

    Does recommend this dealer

    Hide Full Review