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Reviews

Average Ratings

3.2
80 lifetime reviews.
  • Excellent overall buying experience at Prime

    My sales consultant, Christian, was fantastic to deal with, and he made the buying process so much easier than other dealerships I have visited in...


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    My sales consultant, Christian, was fantastic to deal with, and he made the buying process so much easier than other dealerships I have visited in the past. From the initial test drive to financing to the final delivery of my new MDX, every step of the process was painless. I highly recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great dealership Great salesperson Charles R

    One of the best car buying experiences I must say. Charles R was very knowledgeable in cars, and the inventory on the lot. Very attentive to our n...

    Dealer Response

    Hi Stephanie, thank you so much for your review! We appreciate your business and hope you love your new ride!


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    One of the best car buying experiences I must say. Charles R was very knowledgeable in cars, and the inventory on the lot. Very attentive to our needs and wants in a car. Found the perfect car and we were out within a couple hours. Would definitely come back to Prime Acura in the future to see Charles.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Stephanie, thank you so much for your review! We appreciate your business and hope you love your new ride!


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  • Very Poor service!

    Pulled into lot, I walked around for 30 minutes no sales person came out to help! I went inside the dealer and sat in 4 different cars still no he...

    Dealer Response

    Hi Paul, thank you for your review. I am very sorry to hear about the experience you had with us and I would like to personally make sure you have...


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    Pulled into lot, I walked around for 30 minutes no sales person came out to help! I went inside the dealer and sat in 4 different cars still no help! Finally a sales person asked what I was looking for, I told him, He went to get the keys and then the run around! Well he couldn't find the keys and then the car was being cleaned another ten minutes go by and now the car is in NH! Give me a break! I have bought 3 New Acura`s from prime and Clair acura! I will find a new Acura dealership!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Paul, thank you for your review. I am very sorry to hear about the experience you had with us and I would like to personally make sure you have an excellent experience and find exactly what you are looking for. Please call me at your convenience at (508)921-1959 so I can help. I look forward to speaking with you. Sincerely, Johnny Dang General Manager Prime Acura Walpole (508)921-1959


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  • Satisfied Customer

    I have been very happy with Prime and have been a customer for 13 years. I've purchased 2 fully loaded MDXs from them in that time and have spoke...

    Dealer Response

    Thank you for your review! We appreciate your continued business and look forward to helping you get into your next RDX!


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    I have been very happy with Prime and have been a customer for 13 years. I've purchased 2 fully loaded MDXs from them in that time and have spoken to them recently about the possibility of a 3rd. Fadia Chamoun has been my sales associate for the last 6 years as has Leigh Beard been my internet representative. Both have performed exceptionally. Fadia is like family. This time around Megan Bourgeois (Sales Associ) helped keep things on track and gets high marks for her efforts. Jimmy Peluso (Sales/Finance Manager) is also new to the mix for me. His professional and candid approach to the sales/finance process makes the buying experience very straight forward. Haven't pulled the trigger on MDX number 3 yet but I think we'll get there eventually.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review! We appreciate your continued business and look forward to helping you get into your next RDX!


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  • Excellent dealership

    My salesperson Fernando was very professional and answered all of my questions and concerns. I would highly recommend this dealership for purchasi...


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    My salesperson Fernando was very professional and answered all of my questions and concerns. I would highly recommend this dealership for purchasing a new or used vehicle. A very positive experience. Prime cares and takes care of the consumer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Good Husband

    Worst experience ever, sales person excellent, wait so what happened? Prime Acura Management DON'T SHOW CARS THAT HAVE DEPOSIT TAKEN. and then ask...


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    Worst experience ever, sales person excellent, wait so what happened? Prime Acura Management DON'T SHOW CARS THAT HAVE DEPOSIT TAKEN. and then ask if customer is interested in a new car. Management's response; "Yes its part of our normal process we show cars until we have received full payment." What a waste of time...smh!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Fabulous Customer Service!

    I went into this dealership with some anxiety. I knew what I wanted to but but didn't want to be bothered with the stress of your typical salesman...


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    I went into this dealership with some anxiety. I knew what I wanted to but but didn't want to be bothered with the stress of your typical salesman trying to make a horrible deal and nor hear me out. The defiantly was the exact opposite of what my experience was with Riley Melo! He greeted me as soon as u came through the door with ease. He didn't force it or made me feel stressed out. Not only was he really nice, down to earth, and respectful, he listened to me and made this process absolutely stress free! He called me to follow up and was absolutely pleasant. I feel really comfortable with him. He was able to answer all my questions and validated my concerns. The entire staff were really nice and professional. I didn't feel overwhelmed at all! I have had horrible experiences at dealerships in the past and this was ultimately the best experience ever! I highly recommend this dealership to everyone. I extremely recommend Riley Melo as the greatest salesman ever!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bad Experience

    Sales person was very nice and helpful Gave us all information on car we where looking at....we where very disappointed with the Internet saleserv...


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    Sales person was very nice and helpful Gave us all information on car we where looking at....we where very disappointed with the Internet saleservice person LEIGH she told us what we wanted to hear to get us in the door so she can get her commission!!! We explained to her what our situation was and what we where looking to do she said we wouldn't have a problem to come in. Well she never gave any information about what we discussed with her on the phone to the sales manager so we drove over an hour to waste 3 hrs of our time ando the salesman time to get nothing done... Very dissatisfied! !!!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Buyer's Remorse

    Purchased a 2016 RDX w/ Tech package a few weeks ago and got a decent/average deal. Shaun was awesome and Fadia helped. Had a great experience tes...


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    Purchased a 2016 RDX w/ Tech package a few weeks ago and got a decent/average deal. Shaun was awesome and Fadia helped. Had a great experience test driving with Shaun. At the time of the purchase I told Fadia that the car I was trading-in had my deceased father's name on it. I had a death certificate but the probate paper will take a little while to process. I was told it was fine as long as I'm working on it. Two weeks later, I received an unpleasant phone call from Jimmy at Prime Acura threatening to reverse the deal if I don't submit the probate paper work to him. I explained that I filed for the paper work already and should be receiving it shortly. Two days later (today), Jimmy called again claiming that I lied about owning the trade-in car when I legally didn't. I argued that I explained my situation with Fadia and that she said everything was fine. Luckily, the paper work arrived in the mail today and hopefully I won't have to hear from Jimmy again. To sum up my review, the sales reps are pretty good but just pray that you won't have to deal with Jimmy for your finances. Could have been a pleasant experience...

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • JUST BOUGHT MDX 2016 TECH

    Excellent dealership to deal with. Nice, Honest people. I dealt with (Eric Vieira, Mr Abdool, Perry Wong). I would definitely go back and shop for...


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    Excellent dealership to deal with. Nice, Honest people. I dealt with (Eric Vieira, Mr Abdool, Perry Wong). I would definitely go back and shop for another car. Just go in, they have the most relaxed demeanor in business. Its intimidating process but they make it very easy. Job well done. They educated me on every detail of my car from engineering and structural point of view and at the end of the day, We were happy to make our purchase from them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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