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Reviews

Average Ratings

4.8
1958 lifetime reviews. Includes reviews of Herb Chambers Lexus from DealerRater.com
  • Very pleasant experience

    Went to Herb Chambers Lexus in Sharon, Ma on Tuesday and had my Lexus ES 350 on Thursday. My sales consultant Tracy Zhao was very friendly and t...

    Dealer Response

    Thank you so much! I'm so pleased to learn that your visit with Tracy, Don and Devin was such a positive experience. We appreciate you recommendin...


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    Went to Herb Chambers Lexus in Sharon, Ma on Tuesday and had my Lexus ES 350 on Thursday. My sales consultant Tracy Zhao was very friendly and took me for a test drive in a Lexus ES350. She was very informative and took her time telling me about different options that the vehicle had......she sold me......and I was glad:) Additionally I have to give kudos to sales manager Don Xu and finance manager Devin Teixeira for helping me out. Thanks to all for making this a memorable experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much! I'm so pleased to learn that your visit with Tracy, Don and Devin was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Michael Shafman, General Manager


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  • Just Looking

    Just wanted to Browse but could NOT pass up the great deal & excellent service--Best experience I have ever had buying a car-No pressure-Marc Vigo...

    Dealer Response

    Thank you for taking the time to write this review! We value your business and we look forward to doing business with you again! Best, Michael Sha...


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    Just wanted to Browse but could NOT pass up the great deal & excellent service--Best experience I have ever had buying a car-No pressure-Marc Vigor was competent & Professional-really knows his stuff-couldn't be happier with our Lexus RX-Many Thanks!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this review! We value your business and we look forward to doing business with you again! Best, Michael Shafman, General Manager


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  • Excellent service
    June 10, 2017

    We perchased a preowned Lexus rx350 with jose's help. It was a great experience. Jose is warm, efficient and knowledgeable. He gave us very goo...

    Herb Chambers Lexus

    Congratulations on your Lexus RX350 and thank you for taking the time to share your feedback. I'm so glad to hear that Jose delivered a 5-star exp...


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    We perchased a preowned Lexus rx350 with jose's help. It was a great experience. Jose is warm, efficient and knowledgeable. He gave us very good advices. No fuss during the price negotiations at all. He also rescued the ezpass from our old vehicle. Thanks Jose!

    Does recommend this dealer
    Herb Chambers Lexus

    Congratulations on your Lexus RX350 and thank you for taking the time to share your feedback. I'm so glad to hear that Jose delivered a 5-star experience! If any questions arise or if you need any future assistance, please don't hesitate to contact us. Best, Michael Shafman, General Manager


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  • Very good experience

    Had an excellent experience with Emile Salem. Love the car! They're sending the head of technology out to my home to teach me how to use everyt...

    Dealer Response

    I'm so pleased to know that Emile made your Lexus buying experience a stellar one, and I'll be sure to pass along the kind words. Thank you for yo...


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    Had an excellent experience with Emile Salem. Love the car! They're sending the head of technology out to my home to teach me how to use everything in the car and to program it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I'm so pleased to know that Emile made your Lexus buying experience a stellar one, and I'll be sure to pass along the kind words. Thank you for your business and we look forward to doing business with you again! Best, Michael Shafman, General Manager


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  • Shopping for a new Lexus

    I was in the market to lease a 2017 Lexus RX and contacted the Business Development Center requesting information on the purchase of the new car. ...

    Dealer Response

    Thank you, Nick, for taking the time to write this review! I'm so pleased to know that Patty and Lauren made your buying experience a positive one...


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    I was in the market to lease a 2017 Lexus RX and contacted the Business Development Center requesting information on the purchase of the new car. After several e-mail correspondence with Patty and Lauren we finally came to a price that I was very happy with. They were extremely knowledgeable about the exact car I was looking for and with the options I requested. They were always very professional and personable whether thru phone calls or e-mails. I have been leasing cars for over 25 years and this was one of the best experiences I've ever had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Nick, for taking the time to write this review! I'm so pleased to know that Patty and Lauren made your buying experience a positive one, and I'll be sure to pass along the kind words to them. Thank you for your business and we look forward to doing business with you again! Best, Michael Shafman, General Manager


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  • Experience was excellent.

    Spoke first with Catherine by phone. Extremely knowledgeable and helpful. Worked with Jose in the showroom. Equally knowledgeable and helpful. Al...

    Dealer Response

    Thank you, Annie, for the five-star review! We value your business and we look forward to assisting you again in the future! Best, Michael Shafman...


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    Spoke first with Catherine by phone. Extremely knowledgeable and helpful. Worked with Jose in the showroom. Equally knowledgeable and helpful. All were courteous and friendly: sales personnel, managers, finance, and cafe attendant.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Annie, for the five-star review! We value your business and we look forward to assisting you again in the future! Best, Michael Shafman, General Manager


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  • customer

    Rene did a great job listening to what I wanted and finding as many options as possible for me. He made arrangements so that my visits were effi...

    Dealer Response

    Thank you! Rene is a real asset to our team and I know he will be glad to see your kind words. Thank you for your business and we look forward to ...


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    Rene did a great job listening to what I wanted and finding as many options as possible for me. He made arrangements so that my visits were efficient. He did a great job and found the right car for me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! Rene is a real asset to our team and I know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! Best, Michael Shafman, General Manager


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  • Excellent customer service!
    June 3, 2017

    I did my first lease on an IS 300 at this lexus dealer last week. The sales consultant Emile Salem was super nice and showed me all the features i...

    Herb Chambers Lexus

    Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership. May you enjoy man...


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    I did my first lease on an IS 300 at this lexus dealer last week. The sales consultant Emile Salem was super nice and showed me all the features in the IS. The process was quick and easy from negotiation to finance. The finance part with Devin T. only took around 15 minutes to complete and I was on my way out. Overall, Emile, Niko, and Devin were great to work with when leasing/buying a car at this dealer. I'd recommend friends and family to this dealership.

    Does recommend this dealer
    Herb Chambers Lexus

    Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership. May you enjoy many safe and amazing miles this summer in your new Lexus IS! Best, Michael Shafman, General Manager


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  • Great experience- stress free! The dealership is beautiful!
    June 3, 2017

    I wanted a preowned Lexus 460 LS so I called Herb Chambers and learned that they had several from which to choose. When I arrived I was greeted b...

    Herb Chambers Lexus

    Thank you, Deborah, for taking the time to post such great comments about your experience with Nick, Vincent, and Niko. We work very hard to provi...


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    I wanted a preowned Lexus 460 LS so I called Herb Chambers and learned that they had several from which to choose. When I arrived I was greeted by several people and Nick approached me to ask if he could help. I explained what I wanted and he went right to work to show me the inventory. He was so personable and exuded honesty and integrity which are two important characteristics to me. I decided on two cars and we sat down to negotiate the price. They analyzed my current Lexus and told me what I could pay to get a newer car. I left as the vehicles had not been ready to sell. During the next week Nick called twice to give me an update on the status of the cars, I was impressed with his willingness to keep me apprised of the status of the vehicles. We made an appointment to see the two cars and there was absolutely no pressure to select either of them. Nick was truly a gentleman and a wonderful person with whom to do business. I will recommend him to everyone I know! Deborah B

    Does recommend this dealer
    Herb Chambers Lexus

    Thank you, Deborah, for taking the time to post such great comments about your experience with Nick, Vincent, and Niko. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with our team. Sincerely, Michael Shafman, General Manager


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  • Friendly service from sales to finance :)

    I did my first lease on an IS 300 at this lexus dealer last week. The sales consultant Emile Salem was super nice and showed me all the features i...

    Dealer Response

    Thank you for the five-star review! We're so happy to hear that Emile, Devin and Niko were able to assist you. Thank you for your business and we ...


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    I did my first lease on an IS 300 at this lexus dealer last week. The sales consultant Emile Salem was super nice and showed me all the features in the IS. The process was quick and easy from negotiation to finance. The finance part with Devin T. only took around 15 minutes to complete and I was on my way out. Overall, Emile, Niko, and Devin were great to work with when leasing/buying a car at this dealer. I'd recommend friends and family to this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the five-star review! We're so happy to hear that Emile, Devin and Niko were able to assist you. Thank you for your business and we look forward to assisting you again in the future! Best, Michael Shafman, General Manager


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