Lexus Of Orland

Took my GX in for an alignment on Saturday, must of been my first mistake. Picked the vehicle up and it had a worse pull than when I dropped it off. There is no way the technician test drove this vehicle when they were finished. This is from either negligence or incompetence. Took it back Monday morning at 8am, and dropped it off to be fixed. No offer of a ride or loaner, had to have my wife and six year old come out in the cold because of Lexus of Orland's incompetence. Requested that the service writer or service manager give me a call. At 3pm i finally called to check the status as I heard from no one at the dealership and I am now two days without my car for some basic maintenance. Left on hold for 20 minutes while they try to find my car. Told the service writer will call shortly when they are all finished. Another half hour goes by. No explanation or apology offered for the inconvenience. And now, there is a cut in the leather of my center console. Steer clear of this mess of dealership. Not only did they not fix my car they also damaged it.

Every experience that I have at Lexus of Orland is phenomenal. From Sales to Service - everyone is kind, knowledgeable, and goes the extra mile. Special shout outs to Alex A, Dave C, Chris K, Efren, Mareia, and Luis. You all are the best!

I went in looking for a car to lease. Spoke with Sabreen (sales associate) and she found me a car within my budget. Sat down went over numbers and I put a deposit to hold the vehicle that was coming in.Sabreen calls me to tell me the vehicle is in early. I go see the vehicle and it’s not the vehicle I put my deposit down for. I put a deposit down for a 2025 and the vehicle they are trying to sell me is a 2024. The manager Junior also tells me the Spec sheet printed for me is wrong and the paper says 2025 but it suppose to say 2024. This place is a fraud! Please don’t trust them. Make sure you get copies of everything you sign and anything they are trying to sell you. Junior the sales manager is the wordy sales manager I have ever encountered! Terrible customer service. He won’t provide me with the paper they had me sign for the agreement made and told me to stop calling the dealership! He needs to be fired and go back to Toyota! Spec sheet that Sabreen printed for me is attached to this review, this is the car I put a deposit on and they tried to give me a 2024 and say the spec sheet was incorrect

Please do not purchase your next vehicle from this dealership. I don’t even want to give this dealership one star, but I had to in order to leave a review. From start to finish, everyone at this dealership is a liar, and I wish more people would leave honest reviews about their experience. My mom had a car ordered and delivered to Lexus of Orland. Her experience ordering her vehicle over the phone was fine, and they wanted a deposit which my mom provided. The problems came once the vehicle arrived and it came time to go into the dealership. From the very beginning the salesman Alexs Aruna was a liar and very pushy. He kept trying to get my mom to finance the vehicle when there was no need to. He started treating us differently when we said that we weren’t interested in financing. After we filled out some paperwork, we were then transferred to the finance man named Ziad Altamimi. My mom had personalized plates that aren’t due to be renewed until the end of the May. She was trading in her current vehicle which meant that she was no longer going to own it. Ziad kept saying that he couldn’t transfer our plates because we need emissions in order to renew and transfer the plates. This is untrue. After we left the dealership I called the EPA, and I went to a DMV who both advised me that a dealership can transfer plates even if they’re up for renewal soon and there are just a few other steps that need to be taken. The woman from EPA told me that I should find a new dealership. I then contacted another dealership and explained our situation to them. They said it wouldn’t be a problem. There’s some extra paperwork to complete on the dealer’s end, but they do it all the time. I even called Lexus of Orland after I inquired more about the plates, and they weren’t backing down on their ongoing lie. Lexus of Orland is the most unprofessional dealership I have ever been to. When we were at the dealership trying to figure out the plate situation, Junior Alvarez and Bob Vittorio crowded around us clicking their pens and yelling that we were not going to pass emissions with our trade-in anyways. They kept repeating this, and my mom and I had enough. Not only was this behavior juvenile from staff members who claim to be managers, but it was utterly unprofessional. I kept telling them we were leaving, and they kept pushing us to stay and finally came clean that they just needed to make the sale since it was the end of the month. My mom called Alexs today to cancel the deposit she put down and he responded that they sold the car yesterday anyways. I found this comical because they still had my mom’s deposit, and on the transaction receipt it states that the deposit is only canceled when the purchaser requests their money back. This brings me back to them all being liars. I called the dealership and gave the girl at the front desk the VIN number of the vehicle my mom had on hold, and it turns out the vehicle was not sold yesterday and it is still on the lot. I could’ve even left my number and ac sales manager would’ve called me back to go see the vehicle. I then called the dealership to ensure that my mom will be receiving her money back. Junior Alvarez called me back shortly after and attempted to intimidate me which is harassment. Please do not waste your time or money at this dealership and go to a place that will value your business.

Efren my service advisor was very helpful and efficient he took care of everything for me

Tony is great and Jeff my service tech took great care of making sure he kept us informed with the repairs he was performing.

Jared the service advisor was very polite and helpful . He provided proper assistance with the service of my vehicle.

The Service Advisor, Efren, was friendly and helpful. All work was done quickly and to my satisfaction.

Efren was very helpfull. He was available to answer any questions. My only complaint is that when the battery was changed we lost all stored data. Someone should have told us about this.

Check in was a breeze. The wait was 2 hrs which is reasonable. On all previous visits my car was washed but not this time. I was disappointed as the car was dirty. I drove to the nearest car wash and paid $47 to get a clean car. I have used this deanship since 2008.