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Reviews

Average Ratings

4.5
Average based on 49 reviews.
  • Great Experience buying my first Hyundai

    I have been buying cars for many years and I have never enjoyed a sales process and customer commitment like the one I just experienced with Clay ...

    Dealer Response

    Dennis, Thanks so much for your glowing review, we Greatly Appreciate it and I will pass along your comments to Mr. Seifert. Reviews and Referra...


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    I have been buying cars for many years and I have never enjoyed a sales process and customer commitment like the one I just experienced with Clay Hyundai. I never drove a Hyundai until 6 weeks ago. I am a sales director in the medical industry and I am a customer centric sales person. I was treated just like I treat my own customers and I would highly suggest to consider buying a car from Clay Hyundai and ask for Bill Seifert as he was a phenomenal professional sales person.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Dennis, Thanks so much for your glowing review, we Greatly Appreciate it and I will pass along your comments to Mr. Seifert. Reviews and Referrals are an integral part of our Business and this will go along way towards driving future traffic into Clay Hyundai. Wishing you many years of trouble free driving. Enjoy your Hyundai! Regards, Edward C. Naczi, Jr. Director of Business Development Clay Chevrolet and Hyundai


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  • Thanks for Nothing

    Overall, disappointment is an understatement. This place went from what I thought was going to be a great experience, to a complete and total trai...


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    Overall, disappointment is an understatement. This place went from what I thought was going to be a great experience, to a complete and total train wreck. Let me start by saying I was in the market for a new Silverado. I was recommended to a salesman at Clay (I will not name names) and was expecting good things. When I first went up to Clay, things were what appeared to be in good working order. The sales guy was solid and what appeared to be stand up at the time. They took me for a test drive, numbers were discussed, and we came to what we thought to be an agreement. I left Clay that day feeling good. I called back with information and placed a down payment on the Silverado I test drove. This was a Demo truck, and I thought I was getting a good deal based on the circumstances. I put a down payment down on the numbers the dealership and I agreed with. At this point, this truck was suppose to be mine within a few days and some fine tuning. This is where things turned into an experience that left me with a permanent bad taste in my mouth. The salesman was following up with me fairly regularly until a new buyer came along. A family member stopped by to look at the truck I placed a down payment on, and it was on a test drive. Yes, the truck I placed my name on was on a test drive. I'm convinced that the salesman found a new buyer, and called me back that night upping my monthly payments by over $200 a month knowing this would back me out. Just like the salesman hoped for, I withdrew my name. He happily replied "Alright man I'll cancel you out for good, take care!!!". Three days later, I'm fighting to get my down payment back. The dealership is being uncooperative during this process. When its said and done, I hope the dealer made some money off their new sale. They played games, wasted my time, and most of all treated me as if I was of lesser value. If I could leave this place 0 stars, I happily would. Thanks for wasting my time, and especially thanks for nothing. I wouldn't send my worst enemy here.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Very Good

    I could not have been happier with the entire process of buying my new truck. Salesman Alexis Benitez was very knowledgeable and extremely helpful...


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    I could not have been happier with the entire process of buying my new truck. Salesman Alexis Benitez was very knowledgeable and extremely helpful with finding me exactly what I was looking for. Finance Manager Wassim Kafil was also very helpful and made the buying process painless.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wonderful service center

    I have been here multiple times to have service done to my car. Every time I go in, Jim Nispel has been the person who helps me. He is such a fr...


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    I have been here multiple times to have service done to my car. Every time I go in, Jim Nispel has been the person who helps me. He is such a friendly and helpful employee, and I know my car will be in good hands with him. He always goes the extra mile to ask me how I'm doing, and will always make sure my car is washed when I pick it up without me even asking. The service center is excellent, efficient, and they always make me feel welcome. Thank you Jim and everyone for your service!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Awesome Service

    Had my 2004 Accent serviced today and was very pleased with the service provided by the entire staff.


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    Had my 2004 Accent serviced today and was very pleased with the service provided by the entire staff.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience buying my first Hyundai

    I have been buying cars for many years and I have never enjoyed a sales process and customer commitment like the one I just experienced with Clay ...


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    I have been buying cars for many years and I have never enjoyed a sales process and customer commitment like the one I just experienced with Clay Hyundai. I never drove a Hyundai until 6 weeks ago. I am a sales director in the medical industry and I am a customer centric sales person. I was treated just like I treat my own customers and I would highly suggest to consider buying a car from Clay Hyundai and ask for Bill Seifert as he was a phenomenal professional sales person.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fantastic job done on my car!

    My car was recently attacked by a shopping cart in one of the local stores - the result was a fully scratched up rear quarter. David Hernandez (se...


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    My car was recently attacked by a shopping cart in one of the local stores - the result was a fully scratched up rear quarter. David Hernandez (service rep) reviewed the damage to the car and made recommendations. The results were beyond my expectations. My 6 year old car looks brand new again! I have had a number of cars over the years but I have never had a service rep work with me they way David Hernandez does. He takes the time to make sure everything is done to the customer's satisfaction.....follow up calls to check in and make sure I have no other questions. It's because of him that I have always gone back to the dealership for any repairs / oil changes. Job well done and a big shout out to those that worked on my car! THANK YOU!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Thank You For Outstanding Hyundai Service

    I am writing to express our thanks for outstanding service from your Hyundai services team. We have been a Clay Hyundai customer for more than 1...


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    I am writing to express our thanks for outstanding service from your Hyundai services team. We have been a Clay Hyundai customer for more than 15 years and have purchased multiple vehicles from you, and have had virtually all of our auto services done by your Hyundai service department for these 15 plus years. In short, we are big fans of Clay Hyundai and have been so for this time due in no small part to the outstanding cars you sell, and due in large part to the consistently extraordinary and totally professional service we consistently receive from your service department. In particular, we would mention David Hernandez, who is been our primary go-to trusted services professional now for a number of years. David is totally professional, exceptionally knowledgeable and helpful and is always willing to go the extra mile to be sure we receive first class service. You are lucky to have David on your staff, as are we to have him as the primary contact for our car servicing. On a scale of one to ten, David is an eleven. In addition, we receive outstanding services from Tony Mudanca and from Chris Conley, both of whom are always professional, knowledgeable and helpful. David, Chris and Tony are part of a Clay services team that is a total pleasure to work with. In past years, we also have had exceedingly good experiences with Edwin Hernandez and Arnie Petrosky both of whom work in other areas of the Clay organization now – but we miss them and are grateful for the excellent service they have provided in the past. Please pass our thanks to the above mentioned Clay team members. Thank you again for maintaining an outstanding Hyundai dealership and service department that makes owning and driving Hyundai automobiles a total pleasure. We look forward to many more years as happy Clay customers.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service Exceptional

    Recently my husband and I purchased a Silverado truck from Clay. We had the pleasure of dealing with Shawn Gallagher for this purchase. Mr G...

    Dealer Response

    WOW. What a Great Review and testament to Shawn Gallagher and the service he provided you. We pride ourselves in handling each and every customer ...


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    Recently my husband and I purchased a Silverado truck from Clay. We had the pleasure of dealing with Shawn Gallagher for this purchase. Mr Gallagher went above and beyond in helping us. My husband works over 300 miles away and the time he was suppose to pick up his new truck was not convenient for him. Mr Gallagher came into work on his day off in order for my husband to pick up his truck. He was always helpful and pleasant. My husband had to drive right back to work and wasn't able to get all the info on all the gagets on his new truck, Shawn suggested he come back when possible and he will go over everything with him.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    WOW. What a Great Review and testament to Shawn Gallagher and the service he provided you. We pride ourselves in handling each and every customer with respect and in meeting your individual needs. Please refer Friends and Family to our Dealership and we will provide them with Exceptional Service Too. Regards, Edward C. Naczi, Jr. Director of Business Development Clay Chevrolet and Hyundai enaczi@claycars.com


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  • Poor customer service

    Very poor internet help. They supplied no useful information I was asking for. They acted like I was waisting their time.I bought a car at other d...

    Dealer Response

    Joe, I sincerely apologize for the poor treatment and lack of information that you received. Frankly, I just took over this position and it pain...


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    Very poor internet help. They supplied no useful information I was asking for. They acted like I was waisting their time.I bought a car at other dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Joe, I sincerely apologize for the poor treatment and lack of information that you received. Frankly, I just took over this position and it pains me to see these kind of reviews but it will definitely help both myself and the Dealership moving forward. Sorry about your personal situation but hopefully next time you are in the Market you can reach out to me personally and I will handle your request myself. Regards, Edward C. Naczi, Jr. Director of Business Development Clay Chevrolet and Hyundai enaczi@claycars.com


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