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Reviews

Average Ratings

4.9
175 lifetime reviews. Includes reviews of Boston Volkswagen from DealerRater.com
  • Outstanding customer service!!

    Although the shop is under major construction, we found our way to the sales department on the side of the building. I bet it will look amazing on...


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    Although the shop is under major construction, we found our way to the sales department on the side of the building. I bet it will look amazing once the construction is complete. I was fortunate enough to accompany a friend while she was shopping for a new Jetta. From start to finish the customer service from Bill Burns was outstanding! He approached us shortly after we entered the show room as we were only "looking around." My friend had her eye on a certain Jetta and he let us take it for a test ride right away. Very refreshing that he did not try to up-sell us or mention other cars to look at as well. The whole process was very easy and stress free. After taking the car for a ride she fell in love (good job Bill). The car essentially sold itself. Bill laid out all the facts for my friend as I sat there and listened. He gave her some time to think it through, etc. There was no pressure at all for her to make a decision on the spot. She decided to go with the car, while we were still there. The whole process was flawless and stress-less. Bill was real with us regarding pricing and when she could pick up the car. She picked it up the next night after work. It was cleaned, filled with gas, had new rubber mats, and he took the time to show her how the car worked until she was comfortable enough to drive off the lot. I cant stress enough how amazing everyone was in the Watertown dealership, such a pleasure to deal with and I wasn't even the one buying the car. Thank you! I will be referring people to you going forward!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Drama free car buying experience
    January 10, 2017

    I needed a new car. Boston Volkswagen arranged a test drive for us. Ray Rocha was very knowledgeable and answered our questions. When it came time...


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    I needed a new car. Boston Volkswagen arranged a test drive for us. Ray Rocha was very knowledgeable and answered our questions. When it came time to discuss purchasing options Ray and the staff went through all the lease/finance options. Negotiations on price were fair Post purchase Ray arranged registration and helped set up my insurance. A generally positive experience.

    Does recommend this dealer

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  • Great Service
    December 29, 2016

    Bill Burns was a really great salesman and a really great guy. Helped me get to know the new car inside and out. And he was really friendly and wi...


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    Bill Burns was a really great salesman and a really great guy. Helped me get to know the new car inside and out. And he was really friendly and willing to help out with any questions I had about the car.

    Does recommend this dealer

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  • Friendly, easy to work with, highly recommend!
    December 10, 2016

    This was by far the easiest and most enjoyable car buying experience I've ever had. Ray in sales was extremely helpful and knowledgeable about the...


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    This was by far the easiest and most enjoyable car buying experience I've ever had. Ray in sales was extremely helpful and knowledgeable about the vehicle, and moreover was honest and helpful in getting me the best deal he could. He walked me through each step of the process and how everything would work. On the finance end, Al was also great in helping work with my bank to get everything set up and squared away, especially when the bank dropped the ball. When I picked up my car, Ray again spent about 45 minutes going over all the features and how everything worked, and helped set up my first service appointment. In all, an extremely pleasant experience and I'd recommend going here for a straightforward and friendly car purchase!

    Does recommend this dealer

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  • new car puchase
    November 28, 2016

    I found a great team at Boston VW. Led by Mr. Martinez, they worked as a team to address my many questions and concerns. I feel very satisfied ha...


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    I found a great team at Boston VW. Led by Mr. Martinez, they worked as a team to address my many questions and concerns. I feel very satisfied having a purchased a car from Boston VW.

    Does recommend this dealer

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  • Very helpful and Knowledgable Staff
    November 26, 2016

    The sales team was very helpful. Ray guided me through my options for financing my new car. He took the time to make sure I understood all of the ...


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    The sales team was very helpful. Ray guided me through my options for financing my new car. He took the time to make sure I understood all of the features of my new vehicle. Al helped me choose the warranty and maintenance coverage that was right for me. Both made the new car buying process a great experience.

    Does recommend this dealer

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  • Awesome experience! THANK YOU!
    October 7, 2016

    Awesome experience trading in my 2010 VW Passat for a 2017 VW Tiguan Wolfsburg. I worked exclusively with Ray Rocha And Al Whelan. Could not have ...


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    Awesome experience trading in my 2010 VW Passat for a 2017 VW Tiguan Wolfsburg. I worked exclusively with Ray Rocha And Al Whelan. Could not have asked for better service. 10/10, 5 stars, whatever it may be these guys were awesome. I certainly plan on coming back. Everything was transferred for me with their Drive program which made things exceptionally less painful. I would recommend Boston VW to anybody. Thanks Ray and Al!

    Does recommend this dealer

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  • Wonderful place and experience
    September 19, 2016

    I had a very pleasant experience at this dealership. The employees working with me are very professional and very comfortable to get along with. T...


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    I had a very pleasant experience at this dealership. The employees working with me are very professional and very comfortable to get along with. They took care of everything very quickly and patiently.

    Does recommend this dealer

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  • Great place for buying a car
    July 31, 2016

    I had a very pleasant and comfortable talk with Erick and Bill. We got the Golf 2016 with a reasonable deal and both my wife and me are satisfied....


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    I had a very pleasant and comfortable talk with Erick and Bill. We got the Golf 2016 with a reasonable deal and both my wife and me are satisfied. Definitely recommend this dealer to buy your new car.

    Does recommend this dealer

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  • straightforward and very positive experience
    July 29, 2016

    I received highly professional and excellent service all around making the car buying experience much more reassuring and enjoyable. I had a very ...


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    I received highly professional and excellent service all around making the car buying experience much more reassuring and enjoyable. I had a very smooth experience working with Bill Burns buying my first car and felt the most comfortable I ever have through the car buying process. Great showroom as well.

    Does recommend this dealer

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