Skip to main content

Boston Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (218 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 898-0805 (888) 898-0805
Used (866) 862-5883 (866) 862-5883
Service (833) 241-2528 (833) 241-2528

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (218 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

The best customer service

I don't think there is anywhere I go on a regular basis that gives me this level of customer service. From Dave who helped me get my new lease, to Antonio who took care of me on my return visit, to Ronnie in service who is so great every time I come in, I couldn't be happier working with Boston VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bill Burns is the best

My experience at Boston VW was awesome! Bill Burns helped my dad and I select a beautiful car. Thank you for such a positive, car purchasing experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great leasing experience

My experience with Boston Volkswagen was very pleasant. I was able to lease a Passat in just two days. Bill, Brian and Al helped me a lot to make it happen! They went the extra mile and put extra efforts to help me out. I will deffinately be a return customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great work vw!

i needed to get a new car at very short notice and with some complications my end but Antonio took the challenge and ran with it getting everything sorted out & the keys to my cute new beetle less than 48 hours later. fast, polite & very helpful-these guys care about getting you a good deal on the car you want-very different to toyota who gave me only problem after problem. so vw got my business & toyota didnt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience

My experience with Boston Volkswagon was very pleasant. By the time I was in urgent need of a car, I was able to lease a tiguan (with a great price) within just several days. Erick and Ray helped me a lot to make it happen! They went extra miles and put extra efforts to help me out! Really impressive!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

The dealership was extremely easy to work with in terms of pricing, service, feedback, communication and everything else that goes into purchasing a new vehicle. Antonio Miles, VW Boston Sales employee, was excellent throughout the process; informed, flexible, willing to communicate, etc. He was fantastic and highly recommend Antonio's services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Quality customer service made this a great experience :-)

As a young couple just moved from the UK to the US and buying our first car felt like a daunting task. We were looking for honesty, good customer service, a friendly environment, quality cars at competitive prices made this team of superstars an easy choice for us to do business with. Keep up the great job you do and it was a pleasure joining the Boston VW family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience..!!

Great personalized customer service experience, Ray , Eric and Al did an excellent job, they took to time to explain the whole process and gave us a good deal. Totally recommended!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great rebuilt showroom

Wanted to replace our diesel Jetta wagon with a comparable gas vehicle, we bought a new Golf wagon, and our salesman suggested the Special Edition. Since the only manual was the basic version but we didn't mind going to automatic, and since this level had many extra features with little more cost we went for it. We've been very happy with this dealership, and with our new (but very experienced) salesman, Bill Burns. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Actually enjoyable...

I had the pleasure of working with Antonio Miles. I never felt as though Antonio was trying to sell me something I didn't want. He let me lead the conversation and showed me exactly what I came in to see. I left more satisfied than I'd expected. I hope to buy my next car with him when my lease is up in a few years. My new car was spotless and ready when they said it would be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.