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Reviews

Average Ratings

4.8
Average based on 24 reviews.
  • Kerry Trainor is a True Professional/Peace of Mind

    I have been purchasing or leasing vehicles from Boston Volvo Village for over a decade. I feel so fortunate to have met Kerry Trainor. Each time I...


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    I have been purchasing or leasing vehicles from Boston Volvo Village for over a decade. I feel so fortunate to have met Kerry Trainor. Each time I have worked with Kerry I have had a wonderful experience (I dislike shopping, particularly when it is supposed to involve negotiating about price.) Kerry is a lovely person with a lot of integrity. He is also an excellent listener. Amazingly, he uses his gifts of perceptive listening to match a person's needs with an appropriate vehicle. He understands all of the intricacies of the Volvo technology, safety and other features but never uses this information to impress, intimidate or pressure to purchase. I know that I can really trust him. The circumstances under which I purchased my first car from him (fully loaded and pricing was less significant) were different than the last two times when I decided to lease. He treated me respectfully and explored all the different options with me. He also never used my sensitivities about safety or my two young children as leverage to close a deal. Rather, he helped me to think strategically about how to achieve my goals. I am so confident that I am being well cared for when I purchase or lease a vehicle from Kerry that I did not even test drive the most recent vehicle. When I drove the car off the lot, it exceeded my expectations. I am introverted and all too often overworked and without time to take a moment. I always take a moment to say "hello" and exchange a few updates with Kerry when I have my car serviced, even though the loaner car is ready to go. If you need a vehicle, I strongly recommend calling him. He is wonderful person and a true professional.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Recent Service

    I was contacted about a recall service and the service team was very proactive in scheduling a time, providing a loaner car and carefully explaini...


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    I was contacted about a recall service and the service team was very proactive in scheduling a time, providing a loaner car and carefully explaining the service work for the recall and a regular service. They paid close attention to thinking about what I needed done. For example, they noted a torn wiper blade and replaced it. This is why we drive past other Boston area Volvo dealerships to come to Boston Volvo Village. If they care about the little things that I can see, I can trust they are taking care of the major things with the same attention to detail. Well done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service

    Had my S60 serviced for noise in the front. Needed a hub bearing and I had to get a loaner car. What would usually be a nightmare was actually an ...


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    Had my S60 serviced for noise in the front. Needed a hub bearing and I had to get a loaner car. What would usually be a nightmare was actually an easy process. Got my car back with no more noise and wasn't inconvenienced. Would definitley go back!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fast Service As Always

    I bring my Volvo to BV since it is convenient, fast, and efficient. My Volvo is a bit older, but runs great! I would recommend them to my family a...


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    I bring my Volvo to BV since it is convenient, fast, and efficient. My Volvo is a bit older, but runs great! I would recommend them to my family and friends.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Customer Service

    Hassle-free, which is hard to find these days. Great buying experience! Love my new XC90. Stylish and nice smooth ride. would highly recommend Bos...


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    Hassle-free, which is hard to find these days. Great buying experience! Love my new XC90. Stylish and nice smooth ride. would highly recommend Boston Volvo to my friends and family!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience

    I had the pleasure of dealing with a wonderful salesman, Thomas Slattery, at Boston Volvo Village when I purchased my new XC90. Tom was great. He ...


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    I had the pleasure of dealing with a wonderful salesman, Thomas Slattery, at Boston Volvo Village when I purchased my new XC90. Tom was great. He was helpful and patient with me learning all the technology that goes along with the XC90. He returned my call promptly when I had a question after leaving the dealer ship. I would recommend them to anyone considering buying a Volvo. Ask for Tom. He won't disappoint you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    I continue to be very impressed by the personal attention given to me by my service advisor, Steve Duffy. Over the years, he has always made every...


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    I continue to be very impressed by the personal attention given to me by my service advisor, Steve Duffy. Over the years, he has always made every effort to make me feel appreciated. Many times he has found ways to reduce my bill by taking advantage of corporate approved incentives. In 2011 I purchased a new Volvo C70 convertible using the European delivery program. The process was very smooth, glitch-free, and my wife and I had a wonderful vacation touring Sweden and Denmark. I recommend the dealership to anyone considering the purchase of a Volvo.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bill Parsons, parts department

    Knowledgeable, quick, efficient, polite, reasonably priced. What's not to like?


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    Knowledgeable, quick, efficient, polite, reasonably priced. What's not to like?

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Impressed With Boston Volvo

    I purchased my car here at Boston Volvo over a year ago. The buying experience was very pleasant and low pressure and I felt like a came away with...


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    I purchased my car here at Boston Volvo over a year ago. The buying experience was very pleasant and low pressure and I felt like a came away with a great deal. Over the past few months I've had a few minor issues repaired under warrantly and I have always been satisfied with the customer service and communication at the service department. I won't buy a Volvo or service my car anywhere else

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Service Excellence at All Times

    I have been servicing my XC90 at Boston Volvo since moving to Boston 3 years ago. The service team at Boston Volvo is top notch. Pricing is fair a...


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    I have been servicing my XC90 at Boston Volvo since moving to Boston 3 years ago. The service team at Boston Volvo is top notch. Pricing is fair and repairs are completed correctly and in a timely fashion. Highly recommended!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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