Herb Chambers Honda in Boston

Reviews

Average Ratings

4.3
799 lifetime reviews. Includes reviews of Herb Chambers Honda in Boston from DealerRater.com
  • Herb chambers: Allston, The best in town

    Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review ...

    Dealer Response

    Thank you, Andre! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our gues...


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    Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review about a 3months ago, praising the staff and the service for their great work and pleasant service. This season I returned to put on winter tires and get new breaks and new employee, David Ricard kept up the branches stellar reputation for great service at a fair price. I was able to get a full diagnostic, repair/replace and cleaning all in the aame afternoon with no hassle and no mistakes. Dave and the folks at Herb Chambers Allston care about quality customer service and repairs for your vehicle and I would recommend this dealership to friends for sure. So for your automotive needs look no further than Herb Chambers Allston on Commonwealth Avenue, take care !

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Andre! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Nick Surdis, General Manager


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  • Smooth sailing from start to finish
    November 17, 2017

    As a first time car buyer, I was pretty anxious about going into dealerships and asking to test drive vehicles that I was interested in. I knew I ...

    Herb Chambers Honda in Boston

    Thank you so much for sharing your experience with our team! It is our goal to offer every customer a personal touch and ensure that we do everyth...


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    As a first time car buyer, I was pretty anxious about going into dealerships and asking to test drive vehicles that I was interested in. I knew I wanted a 2018 Honda Fit EX, so I did my due diligence and chose Herb Chambers as the first place to go. Other members of my family had purchased vehicles from two other Herb Chambers dealerships and had very good things to say about their sales and service departments. I reached out via email and was immediately connected with Fabian Garcia. We scheduled a date and time and when I arrived I was paired with Brian McCaffrey. He asked me some questions about what I was looking for and after some merry mixups with the test drive car, we took a spin in 2018 Fit EX in my preferred color. After we got back, I made it clear to Brian that I was just in for a test drive and would be back later to buy the car. He was very understanding and did not pressure me at all or try to upsell me on a higher trim level that I did not want. When I came back two days later, I had done some research on competitor pricing and had a great e-price from another dealership in town. When I produced the competing offer and asked Brian if he could match it, he did with no haggling or guilt trips. Afterwards he brought me to the financing department where Myles walked me through the options I had. He politely and objectively presented add-ons such as ding and scratch protection as well as an extended warranty. When I said that I was all set with just the car and regular warranty, he moved on and did not pressure me at all. The billing was very straightforward and Myles was happy to explain any part of the contract or invoice that I didn't understand. He was also very patient while I read each section in detail before signing. While the paperwork got a little tedious, Myles made the process very smooth. When I came back in a few days to pick up the car, one of the associates went over every feature in depth with me and answered all of my questions. My plates were transferred and I was on my way with no trouble. Every stage of the buying experience was smooth and no-pressure and I will definitely go back to Herb Chambers for service and the next time that I need a car.

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you so much for sharing your experience with our team! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Nick Surdis, General Manager


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  • Off to a rough start but seem to redeem
    October 17, 2017

    I ran into a couple of issues however they did rectify them, it did however take some time to do so. I still have one left that I am waiting to be...


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    I ran into a couple of issues however they did rectify them, it did however take some time to do so. I still have one left that I am waiting to be rectified, however to be fair, it was no fault of the dealership and they are working with me to solve it. Patrick was willing to step up and do what it took to make things right.

    Does not recommend this dealer
    Came in for service or repair

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  • I just want them to tell me the truth
    October 16, 2017

    I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about ...


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    I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about Herb Chambers is that once they get your car and determine that you are not in the waiting room, there is little to no communication about the completion of the work, which can go on and on and on. This is the second time I've had one of these repairs that is not part of regular service. It is also the second time that I was told the repair would take 3 hours, but 5 hours later, I had received no call from the dealership, no progress report, no finish time, nothing. And when I called to reach my 'so-called service representative, " All I got was the service switchboard, no person who had promised me a time or even recognized my name. Both times I have spoken with the service manager; both times I have been told that "they all do the best they can do. " In other words, too bad for you as the customer. If you are inconvenienced for 3 or 4 extra hours, well, too bad. This most recent time, I actually saw the so-called service rep when I had finally decided to just show up and get my car. He actually told me he had called me at the time he was supposed to, but guess what? No record of this on my phone. This is just so unprofessional. I am happy to pay for what I get and I understand that sometimes things take more time. What I do not get is WHY HERB'S CREW CANNOT JUST TELL THE TRUTH TO THE CUSTOMER. I do not think that is too much to ask.I hope NEVER to have to bring my car to them again.

    Does not recommend this dealer
    Came in for service or repair

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  • Efficient and friendly
    October 9, 2017

    I drove in from the "burbs" to HC Boston for a specific vehicle - something I had been researching for over a year. Keith handled the transaction ...

    Herb Chambers Honda in Boston

    Thank you, Bill, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! I¿¿¿m so pleased to he...


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    I drove in from the "burbs" to HC Boston for a specific vehicle - something I had been researching for over a year. Keith handled the transaction well and was quite thorough about educating me to the features of the vehicle. As expected, the price discussion was the usual dealer vs customer debate. We all hate it. But Keith was always professional and the deal was fair. In the future, if I returned to this dealership, I would be pleased to work with Keith again.

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you, Bill, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! I¿¿¿m so pleased to hear that Keith proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Nick Surdis, General Manager


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  • CALLED IN TO MAKE A SERVICE APPOINTMENT

    THEY PUT ME 10 TIMES REPEATEDLY ON HOLD FOR NO REASON WHEN I CALLED IN TO MAKE A SERVICE APPOINTMENT.


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    THEY PUT ME 10 TIMES REPEATEDLY ON HOLD FOR NO REASON WHEN I CALLED IN TO MAKE A SERVICE APPOINTMENT.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Horrible time wasters at this dealership
    July 20, 2017

    I bought two pre-owned cars here because they were somewhat unique and hard to find. Their no-haggle pricing just means they are overpricing their...


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    I bought two pre-owned cars here because they were somewhat unique and hard to find. Their no-haggle pricing just means they are overpricing their cars. They waste the customer's time at every step of the transaction. The salespeople know very little about their used cars.

    Does not recommend this dealer

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  • Bought 2016 FIT

    The service was excellent! I got a great deal and felt very good about my experience. My sales person was Keith Banks-Obanor. He was very attenti...

    Dealer Response

    Thank you, Mary, for taking the time to write this review! I'm so pleased to know that Keith made your buying experience a stellar one, and I'll b...


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    The service was excellent! I got a great deal and felt very good about my experience. My sales person was Keith Banks-Obanor. He was very attentive,patient,answered all my questions and worked with me to get the car and deal I wanted. I highly recommend this dealer ship!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Mary, for taking the time to write this review! I'm so pleased to know that Keith made your buying experience a stellar one, and I'll be sure to pass along the kind words to them. Thank you for your business and we look forward to doing business with you again! Best, Nick Surdis, General Manager


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  • Gerson Ruiz - excellent service!
    June 11, 2017

    We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, G...

    Herb Chambers Honda in Boston

    Thank you so much for your kind words! We are pleased to hear that Gerson was able to assist you and that you had a great experience at our dealer...


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    We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, Gerson Ruiz, made the decision easy. Unlike many other consultants we met along the way, he made us feel comfortable as soon as we met him - he was extremely patient, friendly, and down-to-earth. We never felt like he was trying to juggle our time with another client's; when he was with us, his attention was focused solely on our concerns. After the sale, he continued to be responsive to our calls when it came to filling out insurance paperwork, arranging for delivery, and making sure the registration process was seamless. The finance department was also great in helping us navigate through specific requirements in locking down a recent student discount. We appreciate the dedication of the entire team and hope our future buying experiences will be as good as the one we had recently.

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you so much for your kind words! We are pleased to hear that Gerson was able to assist you and that you had a great experience at our dealership. It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Nick Surdis, General Manager


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  • excellent service

    We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, G...

    Dealer Response

    Thank you for the terrific feedback! I'm so pleased to know that Gerson and the finance department made your experience a positive one, and I'll b...


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    We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, Gerson Ruiz, made the decision easy. Unlike many other consultants we met along the way, he made us feel comfortable as soon as we met him - he was extremely patient, friendly, and down-to-earth. We never felt like he was trying to juggle our time with another client's; when he was with us, his attention was focused solely on our concerns. After the sale, he continued to be responsive to our calls when it came to filling out insurance paperwork, arranging for delivery, and making sure the registration process was seamless. The finance department was also great in helping us navigate through specific requirements in locking down a recent student discount. We appreciate the dedication of the entire team and hope our future buying experiences will be as good as the one we had recently.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the terrific feedback! I'm so pleased to know that Gerson and the finance department made your experience a positive one, and I'll be sure to pass along the kind words to them. Thank you for your business and we look forward to doing business with you again! Best, Nick Sudis, General Manager


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