Herb Chambers Honda in Boston

Reviews

Average Ratings

4.3
796 lifetime reviews. Includes reviews of Herb Chambers Honda in Boston from DealerRater.com
  • Herb chambers: Allston, The best in town

    Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review ...

    Dealer Response

    Thank you, Andre! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our gues...


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    Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review about a 3months ago, praising the staff and the service for their great work and pleasant service. This season I returned to put on winter tires and get new breaks and new employee, David Ricard kept up the branches stellar reputation for great service at a fair price. I was able to get a full diagnostic, repair/replace and cleaning all in the aame afternoon with no hassle and no mistakes. Dave and the folks at Herb Chambers Allston care about quality customer service and repairs for your vehicle and I would recommend this dealership to friends for sure. So for your automotive needs look no further than Herb Chambers Allston on Commonwealth Avenue, take care !

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Andre! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Nick Surdis, General Manager


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  • Efficient and friendly
    October 9, 2017

    I drove in from the "burbs" to HC Boston for a specific vehicle - something I had been researching for over a year. Keith handled the transaction ...

    Herb Chambers Honda in Boston

    Thank you, Bill, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! I¿¿¿m so pleased to he...


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    I drove in from the "burbs" to HC Boston for a specific vehicle - something I had been researching for over a year. Keith handled the transaction well and was quite thorough about educating me to the features of the vehicle. As expected, the price discussion was the usual dealer vs customer debate. We all hate it. But Keith was always professional and the deal was fair. In the future, if I returned to this dealership, I would be pleased to work with Keith again.

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you, Bill, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! I¿¿¿m so pleased to hear that Keith proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Nick Surdis, General Manager


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  • CALLED IN TO MAKE A SERVICE APPOINTMENT

    THEY PUT ME 10 TIMES REPEATEDLY ON HOLD FOR NO REASON WHEN I CALLED IN TO MAKE A SERVICE APPOINTMENT.


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    THEY PUT ME 10 TIMES REPEATEDLY ON HOLD FOR NO REASON WHEN I CALLED IN TO MAKE A SERVICE APPOINTMENT.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Horrible time wasters at this dealership
    July 20, 2017

    I bought two pre-owned cars here because they were somewhat unique and hard to find. Their no-haggle pricing just means they are overpricing their...


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    I bought two pre-owned cars here because they were somewhat unique and hard to find. Their no-haggle pricing just means they are overpricing their cars. They waste the customer's time at every step of the transaction. The salespeople know very little about their used cars.

    Does not recommend this dealer

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  • Bought 2016 FIT

    The service was excellent! I got a great deal and felt very good about my experience. My sales person was Keith Banks-Obanor. He was very attenti...

    Dealer Response

    Thank you, Mary, for taking the time to write this review! I'm so pleased to know that Keith made your buying experience a stellar one, and I'll b...


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    The service was excellent! I got a great deal and felt very good about my experience. My sales person was Keith Banks-Obanor. He was very attentive,patient,answered all my questions and worked with me to get the car and deal I wanted. I highly recommend this dealer ship!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Mary, for taking the time to write this review! I'm so pleased to know that Keith made your buying experience a stellar one, and I'll be sure to pass along the kind words to them. Thank you for your business and we look forward to doing business with you again! Best, Nick Surdis, General Manager


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  • Gerson Ruiz - excellent service!
    June 11, 2017

    We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, G...

    Herb Chambers Honda in Boston

    Thank you so much for your kind words! We are pleased to hear that Gerson was able to assist you and that you had a great experience at our dealer...


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    We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, Gerson Ruiz, made the decision easy. Unlike many other consultants we met along the way, he made us feel comfortable as soon as we met him - he was extremely patient, friendly, and down-to-earth. We never felt like he was trying to juggle our time with another client's; when he was with us, his attention was focused solely on our concerns. After the sale, he continued to be responsive to our calls when it came to filling out insurance paperwork, arranging for delivery, and making sure the registration process was seamless. The finance department was also great in helping us navigate through specific requirements in locking down a recent student discount. We appreciate the dedication of the entire team and hope our future buying experiences will be as good as the one we had recently.

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you so much for your kind words! We are pleased to hear that Gerson was able to assist you and that you had a great experience at our dealership. It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Nick Surdis, General Manager


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  • excellent service

    We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, G...

    Dealer Response

    Thank you for the terrific feedback! I'm so pleased to know that Gerson and the finance department made your experience a positive one, and I'll b...


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    We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, Gerson Ruiz, made the decision easy. Unlike many other consultants we met along the way, he made us feel comfortable as soon as we met him - he was extremely patient, friendly, and down-to-earth. We never felt like he was trying to juggle our time with another client's; when he was with us, his attention was focused solely on our concerns. After the sale, he continued to be responsive to our calls when it came to filling out insurance paperwork, arranging for delivery, and making sure the registration process was seamless. The finance department was also great in helping us navigate through specific requirements in locking down a recent student discount. We appreciate the dedication of the entire team and hope our future buying experiences will be as good as the one we had recently.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the terrific feedback! I'm so pleased to know that Gerson and the finance department made your experience a positive one, and I'll be sure to pass along the kind words to them. Thank you for your business and we look forward to doing business with you again! Best, Nick Sudis, General Manager


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  • New Car Great Service Exception Devotion
    June 4, 2017

    Keith Banks Obanor is a legend when it comes to selling new carsZ. Remembering him when I was 16 getting my first Honda from Herb Chambers I was i...

    Herb Chambers Honda in Boston

    Thank you, David! Buying a new vehicle should be a great experience and I'm so happy to know that Keith and Matt were able to deliver all these ye...


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    Keith Banks Obanor is a legend when it comes to selling new carsZ. Remembering him when I was 16 getting my first Honda from Herb Chambers I was impressed to see how's his longevity was still present and he was ready to sell the next car to me. With greatness he was able to sell my car with the right price and give me the nearest and newest 2017 CRV EXL with all the needed state of the art features I need to be safe in my car. Matt his assistant was very through and on his A game. He was great to explain everything during the first time I saw the car and when I came in for the car today, I was with great honor proud happy and overjoyed to get the new car. Mostly Matt, and Keith with the rest of the Herb Chambers company want me to come back with my questions call if I'm concerned, they show to caring the best for the people who get a new car they want you to love it they want you to be safe they care for you. I feel proud to have them in contact I thank Mr. Herb Chambers a really awesome friendly man he's done something special with his busisness.

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you, David! Buying a new vehicle should be a great experience and I'm so happy to know that Keith and Matt were able to deliver all these years later. If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager


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  • Victor Olivares did an amazing job.
    May 21, 2017

    I recently purchased a 2017 Honda CR-V EX-L from Herb Chambers Honda with the excellent help of Victor Olivares along with Michael MacDonald. and ...

    Herb Chambers Honda in Boston

    Thank you, Gordon, for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and...


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    I recently purchased a 2017 Honda CR-V EX-L from Herb Chambers Honda with the excellent help of Victor Olivares along with Michael MacDonald. and Having come from another dealership that treated me rather poorly, I was especially impressed with Mr. Olivares's professionalism, honesty, perseverance, and helpfulness. It was a true pleasure to do business with Mr. Olivares and the entire staff at Herb Chambers Honda. I highly recommend Mr. Olivares and Herb Chambers Honda.

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you, Gordon, for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. I'm so happy to know that your visit reflects that, and that our crew was able to assist you. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! All the best, Nick Surdis, General Manager


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  • Great Dealership!!
    April 22, 2017

    I recently re-leased a vehicle and Victor provided wonderful service. He made sure all my questions were answered and that I was aware of the proc...

    Herb Chambers Honda in Boston

    Thank you for taking the time to share your experience with Victor. It¿¿¿s a pleasure to hear that Victor was so helpful to you and that he provid...


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    I recently re-leased a vehicle and Victor provided wonderful service. He made sure all my questions were answered and that I was aware of the process. All the staff are very friendly. I love my new car!! Thank you !!

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you for taking the time to share your experience with Victor. It¿¿¿s a pleasure to hear that Victor was so helpful to you and that he provided you with an overall great experience. We appreciate your continued business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Nick Surdis, General Manager


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