Herb Chambers Honda in Boston

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Reviews

Average Ratings

4.2
783 lifetime reviews. Includes reviews of Herb Chambers Honda in Boston from DealerRater.com
  • Herb chambers: Allston, The best in town

    Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review ...

    Dealer Response

    Thank you, Andre! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our gues...


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    Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review about a 3months ago, praising the staff and the service for their great work and pleasant service. This season I returned to put on winter tires and get new breaks and new employee, David Ricard kept up the branches stellar reputation for great service at a fair price. I was able to get a full diagnostic, repair/replace and cleaning all in the aame afternoon with no hassle and no mistakes. Dave and the folks at Herb Chambers Allston care about quality customer service and repairs for your vehicle and I would recommend this dealership to friends for sure. So for your automotive needs look no further than Herb Chambers Allston on Commonwealth Avenue, take care !

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Andre! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Nick Surdis, General Manager


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  • Excellent Experience at Herb Chambers of Boston
    March 14, 2017

    I had a terrific experience at Herb Chambers of Boston! Scott made the purchase of my 2017 CR-V a breeze, he was nice to me, answered all my quest...

    Herb Chambers Honda in Boston

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Scott. Until we ha...


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    I had a terrific experience at Herb Chambers of Boston! Scott made the purchase of my 2017 CR-V a breeze, he was nice to me, answered all my questions and kept me within by budget. Thank You!

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Scott. Until we have the opportunity to work with you again, take care! Best, Nick Surdis, General Manager


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  • Don't go here for pre purchase inspection

    - Their pre-purchase inspection service is pretty incompetent. - You don't even get to see the technician, you only interact with some people who...


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    - Their pre-purchase inspection service is pretty incompetent. - You don't even get to see the technician, you only interact with some people who call them advisors, but clearly have no expertise on cars. - If you need prepurchase inspection (or any inspection I believe) find a good honest mechanic (many of them are available on Yelp and Google reviews) Story: I took a friend's car there for a pre purchase inspection for a used car this morning. Report advisor was Robert Hall and technician was Paul Proudfoot. Herb Chambers was the second place I took the car for inspection, as I needed a second opinion on some of its issues. The service they provide was very incompetent. In the first place I visited, I was told that A/C compressor is broken. However, the initial report I got from Herb Chambers was saying that A/C is OK. Then I insisted and ask them to check the A/C once more. My "advisor" (!) Robert took me to the car, turned on the A/C and told me that it is blowing cold air. Then I said I think it is not cold enough, then he brought a fancy IR thermometer and we saw that temperature was floating between 50-70 F. I told him that it should be around 30-40 F (thanks to the videos I watch on Youtube! ) if it is fully turned cold. After somewhat long discussion, finally he was convinced to call the technician Paul. Then Paul found out that A/C compressor is actually broken! If you don't know it costs around $1000 to replace it, and it was missed by these gentlemen! The car I took values around $5000-6000. I am shopping for my first car, and recently started learning deeper about cars. Yet, I was the person who was teaching how to do their job! Don't go to this place if you are looking for a good inspection of your car. You don't even get to see the technician for You talk to some guy in the counter who calls himself advisor, but clearly needs an advice about cars. There are much better local mechanics that can be found in Yelp etc. who will do all the inspection for much much less price in 15-30 mins, without keeping a hold of your car for a whole day.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Susanne Moore helped me again
    March 1, 2017

    Service advisor Susanne Moore helped me again to take care of my daughter car in Boston. I live in NJ. Susanne explained very clear what has to be...

    Herb Chambers Honda in Boston

    Thank you so much for leaving us this great review, Alex! We'll be sure to tell Susanne what a great job she is doing. Many thanks and happy drivi...


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    Service advisor Susanne Moore helped me again to take care of my daughter car in Boston. I live in NJ. Susanne explained very clear what has to be fixed on 15-year old car right now, and what can wait a little. She emailed detailed report with car problem. Susanne also found discounts for the repair. It was very positive experience. I definitely recommend Susanne as knowledgeable professional. Thank you very much

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers Honda in Boston

    Thank you so much for leaving us this great review, Alex! We'll be sure to tell Susanne what a great job she is doing. Many thanks and happy driving! Best, Nick Surdis, General Manager


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  • Used car

    Satisfied excellent the inventory a lot too choose the costumer service nice and the sales person excellent

    Dealer Response

    Thank you so much for leaving us this great review, Carlos! Many thanks and happy driving! Best, Nick Surdis, General Manager


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    Satisfied excellent the inventory a lot too choose the costumer service nice and the sales person excellent

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for leaving us this great review, Carlos! Many thanks and happy driving! Best, Nick Surdis, General Manager


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  • Excellent customer service from Alex, MIke & Victor
    February 28, 2017

    Alex, Mike and Victor provided exceptional customer service. I would not have leased a car from Herb Chambers had it not been for Alex, Mike and V...

    Herb Chambers Honda in Boston

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments to Victor, Alex and Mik...


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    Alex, Mike and Victor provided exceptional customer service. I would not have leased a car from Herb Chambers had it not been for Alex, Mike and Victor and how well they treated me. They were professional, courteous, polite, friendly, and patient with all my questions. They made the whole car leasing process -- which I had formerly dreaded -- easy and fun. I trusted them. An I love the Honda HRV they helped me lease. I don't know anything about cars and all the sales jargon and technical talk totally confuses and intimidates me. Alex, MIke and Victor did not talk down to me or try to "sell" or "spin" me or take advantage of my relative ignorance. They patiently listened to me explain what I was looking for and helped me get the right car for me. Victor took the time to carefully explain how the car worked, down to programming my music and Iphone. And then when I forgot half of what he had told me, he invited me to come back - and he went over all of it patiently again. He was great. Team Alex, Mike and Victor -- all winners. Thank you!

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments to Victor, Alex and Mike. We pride ourselves on offering exceptional customer service, and I'm glad we were able to assist. Until we have the opportunity to work with you again, take care! Best, Nick Surdis, General Manager


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  • New Car Purchase
    February 27, 2017

    I live in Rhode Island and was able to negotiate a price over the phone with Andrew one of the sales managers. I gave him a $500 deposit over the...

    Herb Chambers Honda in Boston

    Thank you for taking the time to share your experience with Seyed, Lascelle, Andrew, Alex and Kevin. It¿¿¿s a pleasure to know that they have been...


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    I live in Rhode Island and was able to negotiate a price over the phone with Andrew one of the sales managers. I gave him a $500 deposit over the phone to hold the vehicle. Came in the next day around 10am and had a deal worked out by 10:30 am, very professional. Left with the kids for the day and came back around 3:30pm to sign the finance paperwork. Lascelle had all the paperwork ready to go and even workout a great rate and price of an extended warrantee. I have purchased a lot of cars over the years and this was by far the best experience I have ever had in the finance office. There were some issues with the delivery of my new car, however Herb Chambers Management steped-up and made it right. I would recommend Herb Chambers Honda of Boston.

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you for taking the time to share your experience with Seyed, Lascelle, Andrew, Alex and Kevin. It¿¿¿s a pleasure to know that they have been so helpful and provided you with 5-star service. We value your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Nick Surdis, General Manager


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  • A bit frustrating . . .
    February 22, 2017

    As a repeat Honda customer, a different purchase experience this time around and not sure why. is it because I didn't lease again, and needed to p...


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    As a repeat Honda customer, a different purchase experience this time around and not sure why. is it because I didn't lease again, and needed to purchase a used car? I was really annoyed that the process to close the deal took so long and was not user-friendly. Also was surprised that I had to drive around the first week without an inspection sticker and this was not explained to me by my salesperson! i like my car but did not care for the process.

    Does not recommend this dealer

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  • Continues to be excellent
    February 19, 2017

    I just completed my second purchase at Herb Chambers Honda in Boston and my experiences here continue to be excellent. My first purchase was two ...

    Herb Chambers Honda in Boston

    Wow! Thank you so much for your kind words, Jillian. I'm so pleased to know that Scott, Keith and Mike were able to assist you with your new Honda...


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    I just completed my second purchase at Herb Chambers Honda in Boston and my experiences here continue to be excellent. My first purchase was two years ago when I first moved to the state. I needed a good car for a good value quickly because my car would not pass Mass state inspection without a serious overhaul. They were able to walk me through every step of the process and everything went very smoothly. Now that I have a new, better paying job, I came in for a new vehicle. I loved the Honda Fit I purchased from them two years ago and asked to see their new and used availability for the same car. I took home a 2012 Honda Fit the same day. When I came in a few days later to finalize the paperwork, I was surprised that they asked how I liked the car. I said it was great and that I was very happy with it. They were happy to hear it but had an offer for me that I couldn't believe! They said they had anther Honda Fit, same color, 3 years newer, still under warranty, with fewer miles, and because I was a loyal customer, they could give it to me for less money than the one I had brought home. Now that's service! They did not have to present this offer to me. I was happy with the purchase and had signed the sale agreement. That they did shows me how much they value their customers. I (of course) took home the 2015 Honda Fit and look forward to many happy driving years with it. Special recognition goes to Scott Bregnard who worked tirelessly as my salesman to get me the best deal. Keith in finance is a wonderful man and Mike also helped us along the way. Thank you to Herb Chambers Honda in Boston for a wonderful car buying experience. -Jillian

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Wow! Thank you so much for your kind words, Jillian. I'm so pleased to know that Scott, Keith and Mike were able to assist you with your new Honda Fit. It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Nick Surdis, General Manager


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  • First Car !
    February 18, 2017

    Who can say that purchasing a car is not stressful...ME! As a first time car buyer and a female I was Extremely nervous to purchase a new car on...

    Herb Chambers Honda in Boston

    Thank you and congratulations on your first new car! We strive to offer all of our guests exceptional customer service, so your feedback is reward...


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    Who can say that purchasing a car is not stressful...ME! As a first time car buyer and a female I was Extremely nervous to purchase a new car on my own . I thought it would be a lot of back and forth trying to get to a middle ground . I did allot of research and read many delearship reviews, happy to say Herb Chambers did not disappoint. From the first contact with Phylisha who carefully addressed all my questions before I went to the delearship to Keith, the sales consultant, who did an excellent job verifying that my car would have all the bells and whistles i wanted .Easy as 1 2 3! What made this experience ever better was the service from keith's assistance Matt who explained any missing gaps and just provided me with so much information during my buying process. I would recommend Herb Honda Chambers of Boston

    Does recommend this dealer
    Herb Chambers Honda in Boston

    Thank you and congratulations on your first new car! We strive to offer all of our guests exceptional customer service, so your feedback is rewarding. If you have any questions, please do not hesitate to call us. We are always here to help! Best, Nick Surdis, General Manager


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