Acura of Boston Hours
Bernardi Acura of Boston located in Brighton, Massachusetts. We are proud to be one of the premier dealerships in the ar
ea. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Bernardi Acura of Boston a the best it can be. Whether you need to Purchase, Finance, lease or Service a new or pre-owned Acura, you've come to the right place.
"Bernardi For Now...Bernardi For Life!"
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This is a full service dealership from front to back end. Professional, honest dealings and great follow up by the sales managers. If you are going to... buy an Acura, this is the ONLY dealership to work with. I've had two leases from this dealer. You can rely on excellent service, and professional care.
My husband and I were surprised by what a fun, pleasant experience we had buying my RDX. The customer service was exceptional. We worked specifically with... James Dimidis and he was wonderful!
Thank you Pavlov!
Dumitru was such a pleasure to work with. He wasn't your typical salesman trying to make a sale. He actually explained what there's not to like as well.... He also went out of his way to work around my schedule. I would recommend Dumitru and Acura of Boston to anyone interested in purchasing a quality vehicle.
Hi DC, Thank you for leaving us a candid review-- this is great feedback to get :) Glad we could help!
I am writing this review for a service visit I made to Acura of Boston. I had luckily saw that the drive belt on my MDX was torn and brought it in as soon... as I could to have repaired. It was a Saturday afternoon and Bob was able to take my car in and provide me a loaner for the rest of the weekend so that I didn't have to continue driving my car. The car was serviced and Peter helped me get my car back on Monday. I had some concerns with the pricing delivered over the phone and had a minor issue with the way the car was returned to me, but it was all addressed and I had a conversation with Nick Dota the GM at the dealer regarding everything. At the end of the day, I learned how the miscommunication happened and it could have been a minor error which Peter had no control over when he priced out the repair to me on the phone. It would have been correct when I showed up. I'm glad that Nick the GM stands by his employees and am very pleased with the outcome. Will definitely return for my repairs.
I just purchased our second car from Ed Martens in 2 years; and he was just as helpful, courteous and considerate as the first time. The process was handled... very smoothly, and Ed surely went out of his way to help obtain the needed signatures as my wife was unable to visit the dealer. I would certainly look to Ed again for a car purchase.
I noticed my car's brake had some intermittent issue. A local shop checked and said everything was fine. Anyway I asked them to replace the brake fluid... since it hasn't been replaced for several years. I brought it to Boston Acura and hoped they would have better diagnosis tools and find the root cause. I left the car with the service guy Bob. A couple of hours later, he called and claimed my car needed new brake fluid and front brakes. I asked if he was sure that's the cause, and he said if the problem didn't go away and they would probably change the master cylinder. I declined the service and got a $150 diagnosis charge. This was not the first time I noticed this kind of behavior at Boston Acura. I think I'm done with that dealership for life.
Bob, Thank you for bringing this to our attention. Please accept our most sincere apologies. When a customer takes the time to leave a review online,... we listen. Your experience at Acura of Boston is very important to us, and this is far outside of our usual standards. To ensure your concerns are handled properly, I would personally like to speak with you. Please contact me at your earliest convenience. Respectfully, Nick Dota General Manager Acura of Boston Nick.Dota@bernardiautogroup.com (617) 487-4292
The sales person that I dealt with, Ed Martens, was helpful, informative and courteous. It made the process of purchasing a car a much better experience.... I would recommend him
Thank you for the kind review :)
I met Bob on the day of my service appointment. It was a pretty routine conversation at the start. He asked, what brings you here? I told him, I saw some... fluids stain under my car and we had back to back snowstorm over the last couple weeks. I was really concerned "what if" I had run over something that could have had ripped a hose. The fluid was green/blue-ish color. I checked online and it said it can be either the washer fluid or radiator fluid. The latter really concerned me and that was what brought me here. He informed me that the initial check for this work was X-dollar. In my mind, that's fine. However, I wanted them to check for anything of unusual that I should be concerning about (while I am here already.) He said he wouldn't know until they start working on it and if they do find anything, they will let me know. I asked him to do an overall check of the vehicle on top of what my concern was. I guess this was where the misunderstanding started. He may have thought that I just wanted them to do a free inspection and then I take my car elsewhere for service. I guess this had happened before. I don't doubt it. He said he cannot just do the multiple points-visual inspections (MPVI) alone. I was infuriated at this time. Remind you, this is at 8 in the morning without any coffee in me yet. In my mind, what is wrong with doing an overall health check of my car after you finished checking the initial problem? The MPVI was pretty much a courteous check to inform their customer of what to expect in the future for service. I wanted them to do a MPVI first then address the fluid issue. However, from a service point of view, it seems that it was better to address the fluid issue first then do the overall car health. I didn't bother to argue which further and decided to check the car in for service so that they can start working on the fluid issue. The mechanics checked and did not find any leakage from the radiator or anywhere near. Bob came to my sitting area and asked me to come with him to look at the car with them. They showed me the area where the radiator/washer fluid was located and it was dried. I was relieved. I read articles of people doze off during a long drive and caused an accident due to a radiator leak. Later he came by with the MPVI paper and explained to me what might have happened to my car and currently my car is in good shape. I apologized for making the earlier conversation tense. Bob was cool about it. My review reflected on Bob's professionalism on this situation. He did what was needed to be done to address his customer concerns and try to do it well. I believe he handled it very well. Hoang N.
Thank you for your open and honest feedback!
I recently purchased an Audi A4 from Ed Martens at Acura of Boston and I could not have had a better experience from start to finish. The car was in great... shape and very competitively priced, Ed was professional and extremely knowledgeable and made the purchase as quick and easy as possible. Would definitely recommend and return in the future.
Thank you for choosing us! We hope you're enjoying the Audi!
I recently purchased a used Audi A4 from Ed at Acura of Boston and I could not have had a better experience from start to finish. I found the car here... on Cars.com so it was an essentially seamless buying process. Service was quick and the people at the dealership were all very professional. Not only was the vehicle competitively priced, it came with an additional powertrain warranty until the odometer reads 100k miles, something that I did not even know about before walking onto the lot. I would definitely recommend Acura of Boston to anyone looking for a new Acura or used vehicle.