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Reviews

Average Ratings

4.5
245 lifetime reviews. Includes reviews of Acura of Boston from DealerRater.com
  • Acura of Boston - Our first experience went well!

    My husband and I needed a new (used) car so we checked out Acura if Boston. We were greeted with a smile and our salesperson was Cardinia Gates, w...


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    My husband and I needed a new (used) car so we checked out Acura if Boston. We were greeted with a smile and our salesperson was Cardinia Gates, who was awesome! She new exactly what we were looking for, and after looking at a few, we ended up eventually choosing the first car she had suggested. The process went smoothly on their end and we were able to pick up our car shortly after. Bernardi offers a great warranty program that is definitely worth the money. Everyone was friendly and easy to talk to. Cardinia was extremely easy to contact and very fast at responding, and made sure everything was ready for us when we went to pick up our new car. Great experience!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent service from Randell - T
    December 20, 2016

    Just leased a RDX recently and received exceptional services from Randell, he was easy going, very friendly and helpful, didn't give me hard time ...


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    Just leased a RDX recently and received exceptional services from Randell, he was easy going, very friendly and helpful, didn't give me hard time in the price negotiating. I felt very comfortable for the first time being at the negotiating stage of the any deal. He didn't kept me waiting for long, came back with price response quickly. I was able to get a good deal. I felt very comfortable for the first time being at the negotiating stage of any deal. After the deal was done, he followed through and being very responsive with my questions while I was waiting for approval. He also offered personally deliver the car to me. I would highly recommend him to any dealerships, not only he is a good sales person and also apply personal touch to customers. Thanks Randell!

    Does recommend this dealer

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  • Great car buying experience
    December 20, 2016

    Buying a car can be a very stressful experience. Randall took all the stress out of the process. He made me feel completely comfortable. He was kn...


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    Buying a car can be a very stressful experience. Randall took all the stress out of the process. He made me feel completely comfortable. He was knowledgeable and honest. There was no pressure at all! I suggest everyone should see Randall if they are looking for a car. I know I will buy my next car from him!

    Does recommend this dealer

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  • New MDX
    November 10, 2016

    Just purchased a 2017 MDX and had a great experience with Randall through the process. He was attentive, responsive, and helpful through every st...


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    Just purchased a 2017 MDX and had a great experience with Randall through the process. He was attentive, responsive, and helpful through every step. I would highly recommend him to others interested in an Acura.

    Does recommend this dealer

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  • BUYERS BEWARE
    September 29, 2016

    BUYERS BEWARE! DO NOT GO HERE! These guys are very unprofessional and run a shady business. The car I purchased needed a certain part and the fina...


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    BUYERS BEWARE! DO NOT GO HERE! These guys are very unprofessional and run a shady business. The car I purchased needed a certain part and the finance manager promised me the extended warranty I purchase would cover it when the time came. He said he just attended this extensive class on this new warranty and how great it was. Went to go fix it and it's not covered. They won't own up to this and told me I was xxxx out of luck. Will NEVER go back there. If you like being lied to by all means this is the place for you.

    Does not recommend this dealer

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  • Not the greatest experience with Acura Boston
    September 24, 2016

    I would avoid this dealership. My husband and I recently bought a used 2014 MDX and did not have a very good experience buying from them. We wor...


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    I would avoid this dealership. My husband and I recently bought a used 2014 MDX and did not have a very good experience buying from them. We worked with the sales rep Adriano Polanco, who was just not friendly, or knowledgable. Seemed inexperienced and would recommend he go to some kind of sales training on the correct way to speak to customers. A week after purchasing the car, the driver 1 key fab battery died. Had to go back to get replaced. Two weeks later recieved a call from the finance manager saying they did all the paperwork wrong for the loan. Had to go back in and re-sign correct paperwork. And then a week later the driver 2 key fab battery died, so we had to go in once again. All of this was a huge inconvenience and could have all been avoided if Acura Bostob had more attention to detail. Turns out, after receiving all the paperwork from the bank, it doesn't even match the 2nd paperwork we signed. Not sure why it doesn't match and had emailed the finance manager asking why. We never recieved an answer back, so finally called and was told that finance manager doesn't work there anymore. You would think if someone recently left, management would be checking their email, but I guess not, Also, we had recieved an email saying we would get a survey to complete about our experiences but somehow never actually recieved it..... Overall extremely disappointed in the service and would never buy another car from Acura Boston.

    Does not recommend this dealer

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  • Great work awesome job!
    August 16, 2016

    He did great work on my breaks and excellent on my tires! Great work. Ive heard from friends to go to acura of boston and i didnt expect it to be ...


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    He did great work on my breaks and excellent on my tires! Great work. Ive heard from friends to go to acura of boston and i didnt expect it to be that good. I definatly will chose acura for any future car problems due to the survice that was provided.

    Does recommend this dealer
    Came in for service or repair

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  • Poor service
    July 9, 2016

    They try too upsell un needed overpriced services. Very un trustworthy! Service and trust are everything when it comes to a dealership and they fa...


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    They try too upsell un needed overpriced services. Very un trustworthy! Service and trust are everything when it comes to a dealership and they fail!

    Does not recommend this dealer
    Came in for service or repair

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  • Horrible Experience
    June 22, 2016

    Car has defect and know one wants to acknowledge it. I been there about 7 times with a new 2016 TLX. Once the car is sold they can care less. They...


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    Car has defect and know one wants to acknowledge it. I been there about 7 times with a new 2016 TLX. Once the car is sold they can care less. They don't stand by the product they sell. Before you buy a Acura 2016, look at the rear view mirrors. It causes a reflection of your AC Vents. Its hard to drive when your car isn't safe. Do research online as well with "TLX AC mirror reflection". This isn't a safe car.

    Does not recommend this dealer

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  • Professional experience

    I traveled 60 miles to check out a 2013 Chevrolet Camaro and as soon as I walked into the showroom and met Kevin it was worth the ride. Next he in...


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    I traveled 60 miles to check out a 2013 Chevrolet Camaro and as soon as I walked into the showroom and met Kevin it was worth the ride. Next he introduced me to Richard Cordner he was very personable and very polite. He put the plate on the car and we took it for a ride I loved it and we proceeded to come up a trade in price and a selling price. That's when Curtis stepped in and made this deal possible. I would not hesitate to send family or friends to Acura of Boston and get together with Richard he is a valuable asset to his profession.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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