Reviews

Average Ratings

4.9
966 lifetime reviews. Includes reviews from DealerRater.com
  • Excellent Service !

    I had a great experience dealing with Eddie. I had been to a couple of other Mercedes dealerships in the the area and none of them were able to fi...

    Dealer Response

    Thank you, Brittney, so much for your feedback on your recent experience with us. We work very hard to make sure that we deliver a quality buying ...


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    I had a great experience dealing with Eddie. I had been to a couple of other Mercedes dealerships in the the area and none of them were able to find the car I wanted within my set price range. Eddie found the exact car I wanted with additional features, at a price that beat out lesser cars at the other locations. He stayed in contact and was very easy to work with. He also was very helpful in helping me navigate the buying process since this was my first time buying on my own. Highly recommend anyone looking for a new car to check out this dealership!! Overall great, hassle free experience. Absolutely love my new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Brittney, so much for your feedback on your recent experience with us. We work very hard to make sure that we deliver a quality buying experience that exceeds expectations. Eddie is a true testament to that. Feel free to stop in anytime if you need assistance reviewing any of the features on your Mercedes-Benz, we're always happy to help! Kind Regards, Jeff Davis, General Manager


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  • Outstanding Services
    October 17, 2017

    Has a very nice experience with all the staff I deal with, they did a very good job. Highly recommend to this dealership. Especially thanks to Dav...

    Mercedes-Benz of Boston

    We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future! Best, Jeff Davis, General M...


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    Has a very nice experience with all the staff I deal with, they did a very good job. Highly recommend to this dealership. Especially thanks to David Nhan.

    Does recommend this dealer
    Mercedes-Benz of Boston

    We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future! Best, Jeff Davis, General Manager


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  • Great customer experience!
    October 16, 2017

    Leased a 2014 SL550 from MBOB in 2014 and just purchased the car coming off the lease. I was very happy with whole experience. Jeff Davis and Jasp...

    Mercedes-Benz of Boston

    Thank you so much! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you durin...


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    Leased a 2014 SL550 from MBOB in 2014 and just purchased the car coming off the lease. I was very happy with whole experience. Jeff Davis and Jasper Abreu were true professionals and a pleasure to work with. They could not have done more to make the process any easier.

    Does recommend this dealer
    Mercedes-Benz of Boston

    Thank you so much! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager


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  • Great Experience !
    October 11, 2017

    David was very professional and thorough not the least bit pushy. Walked me through all operations of vehicle patiently and proudly. He is an asse...

    Mercedes-Benz of Boston

    Thank you for taking time to write this review! We realize that customer service is of the utmost importance in our business, so it's rewarding to...


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    David was very professional and thorough not the least bit pushy. Walked me through all operations of vehicle patiently and proudly. He is an asset to your dealership. I will certainly pass his name along to friends.

    Does recommend this dealer
    Mercedes-Benz of Boston

    Thank you for taking time to write this review! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendation and we look forward to serving your automotive needs again! Best, Jeff Davis, General Manager


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  • very helpful and friendly
    October 6, 2017

    great staff, very helpful has the cars pulled up right when i got there! Went above and beyond to help us through the car buying process.

    Mercedes-Benz of Boston

    Thank you so much, Emma! Please let Chip or myself know if we may assist you again in the future. Best, Jeff Davis, General Manager


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    great staff, very helpful has the cars pulled up right when i got there! Went above and beyond to help us through the car buying process.

    Does recommend this dealer
    Mercedes-Benz of Boston

    Thank you so much, Emma! Please let Chip or myself know if we may assist you again in the future. Best, Jeff Davis, General Manager


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  • exceptional customer service
    October 5, 2017

    My husband and I originally started with another local Mercedes dealership and were not happy with the service. Fortunately we came across Rob Tin...

    Mercedes-Benz of Boston

    Thank you, Deb! We love to hear that our team is maintaining the high standards that we practice, and ensuring that the whole process is enjoyable...


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    My husband and I originally started with another local Mercedes dealership and were not happy with the service. Fortunately we came across Rob Tinkham at Herb Chambers and have been with him for over 15 years. After two Maybachs and numerous s550s we still love Rob and the Mercedes brand. When I walk in the door its like visiting old friends, from Rob to Umer to Jeff Davis the GM, its an enjoyable experience. The whole process is executed expeditiously, we literally drove a Maybach off the showroom floor the same day. The knowledge and respect of the sales and service department as well as Matt the new car concierge is unbelievable.

    Does recommend this dealer
    Mercedes-Benz of Boston

    Thank you, Deb! We love to hear that our team is maintaining the high standards that we practice, and ensuring that the whole process is enjoyable from start to finish. If any questions arise, please don't hesitate to contact us as we are here to help! Thanks again and we look forward to assisting you in the future. Best, Jeff Davis, General Manager


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  • Jasper is the simply the best car sales person!
    October 5, 2017

    We bought our first two cars from Jasper two years ago, and when it was time to upgrade, there was no question where to go again. Jasper consisten...

    Mercedes-Benz of Boston

    Thank you for sharing your feedback with us! I'm so pleased to hear that Jasper was great to work with, and earned your 5-Star rating again. If an...


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    We bought our first two cars from Jasper two years ago, and when it was time to upgrade, there was no question where to go again. Jasper consistently delivers top class service and are a pleasure to deal with. We'll be coming back again when it's time to change our cars.

    Does recommend this dealer
    Mercedes-Benz of Boston

    Thank you for sharing your feedback with us! I'm so pleased to hear that Jasper was great to work with, and earned your 5-Star rating again. If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Jeff Daivs, General Manager


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  • Second time around
    September 27, 2017

    I just purchased my 2nd vehicle from this dealership. I actually enjoy going there. They have customer service down and I love my new car. I actua...

    Mercedes-Benz of Boston

    Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Skylar and team. W...


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    I just purchased my 2nd vehicle from this dealership. I actually enjoy going there. They have customer service down and I love my new car. I actually did not love my 1st MB but they treated me so well that I had to look again. I LOVE my new MB.

    Does recommend this dealer
    Mercedes-Benz of Boston

    Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Skylar and team. We value your business and hope to see you again soon! Best, Jeff Davis, General Manager


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  • High costs
    September 16, 2017

    Let me start by saying that I have been a Mercedes customer since 2003. Although, I didn???t buy my first car at Mercedes of Boston, I brought it ...


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    Let me start by saying that I have been a Mercedes customer since 2003. Although, I didn???t buy my first car at Mercedes of Boston, I brought it there for service when I moved to the city. Later I bought CLK 350 there and finally did a lease of C350 coupe. Mercedes of Boston used to be high quality when it came to service and sales, but in the last few years it deteriorated significantly. When I got my lease there, I was not given details about the end of lease such as wear and tear on the car and a disposition fee that Mercedes charges when the car is returned without another purchase. Also I was unfortunate to make some optional purchases which increased my monthly payment. Well, buyers beware ??? I never leased before and paid more due to my lack of knowledge on the subject. The real issue with Mercedes of Boston showed up when my wife and I went there 4 months before the end of lease to buy a car. We were thinking of getting a certified pre-owned GLC 300 and sales consultant Jasper Abreu tried to push us to pre order a new GLC 300 (2018). He asked us to give a deposit for a car. When we asked to list all additional fees and write out the total price of the purchase, there was complete avoidance to do so. This was suspicious since when you are buying a new car, there are additional fees such as: Administrative Fee Transportation Fee Documentation Fee Any other possible fee that dealership might add. Not to mention tax and registration that all customers have to pay. When we asked to write it out for us, the response was ??? pay the deposit. Obviously, we left without buying. There were several emails exchanged later on and I asked to see the total price written out for me and every time I got a response back asking if we are ready to give a deposit without listing the total price. BTW we also went to other dealerships and every time sales consultant listed full price of the car including the fees. So this happened ONLY in Mercedes of Boston. Nobody would EVER risk buying something without knowing the full price. So that fact along appeared suspicious to us. Unfortunately, it wasn???t the end of the story. Three months later I brought the car to the dealership for end of lease pre-check. I was shown a scratch on the bumper driver???s side and told that it needs to be fixed. Scratch was very small, but it was a fair request so I asked their service dept. how much it will cost me. I was told $600. I called my insurance company and after it got involved, cost decreased to $350 immediately. So, same parts, same person, same service department, but I almost paid $600 instead of $350. Also I was told to replace all wheels (on a car that had ONLY 12K miles). Luckily, I had wheel and tire warranty, otherwise I would have owed $1,500. Upon returning the lease, I was astounded to find out that I still owe Mercedes money. Apparently, there was a disposition fee of $595, which I was NEVER told about when I signed the lease. Of course, the sales person that sold me that lease doesn???t work there anymore. It wasn???t enough that my monthly payment was over the roof due to all extra costs, they ripped me off even when I tried to end business with them. P.S. We bought 2017 Porsche Macan from Porsche of Nashua.

    Does not recommend this dealer

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  • Consistently great service over the years
    September 15, 2017

    I have been working with this dealership now for about 6 years and still haven't had a bad experience. From sales to service they have gone above ...

    Mercedes-Benz of Boston

    Thank you! It is a pleasure to read about your recent experience with Jasper. Our top priority is delivering flawless customer service. Thank you ...


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    I have been working with this dealership now for about 6 years and still haven't had a bad experience. From sales to service they have gone above and beyond to ensure everything went smoothly. This time I had the pleasure of working with Jasper Abreu and the level of service has remained unchanged. Jasper was helpful and knowledgeable, but most importantly allowed me to make the decision I needed to make without pushing me into anything. I would recommend working with Jasper next time you are looking for a Mercedes.

    Does recommend this dealer
    Mercedes-Benz of Boston

    Thank you! It is a pleasure to read about your recent experience with Jasper. Our top priority is delivering flawless customer service. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Jeff Davis, General Manager


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