Grava Chrysler Jeep Dodge RAM SRT

Reviews

Average Ratings

2.2
127 lifetime reviews. Includes reviews of Grava Chrysler Jeep Dodge RAM SRT from DealerRater.com
  • Great Experience

    I bought my car from Grava last year and got service from the Service Dept. The Service staff was Awesome. The were extremely friendly, nice, and ...


    Show Full Review

    I bought my car from Grava last year and got service from the Service Dept. The Service staff was Awesome. The were extremely friendly, nice, and seemed very knowledgeable about the service I was receiving. I came in for an Oil change and what I thought was my brakes making a squeaking sound. They did the oil change and told me they would perform a free 21 point inspection on my vehicle. They told me the the sound was coming from my alternator and not my brakes. They covered the alternator under my warranty. I was so happy to find an honest place that fixed the problem rather then charge me for brakes that were not needed.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • EXTREMELY POOR EXPERIENCE!
    November 17, 2017

    I went in to the dealership yesterday to get more information on the 2018 Jeep Wrangler unlimited and possibly test drive. I arrived at the dealer...


    Show Full Review

    I went in to the dealership yesterday to get more information on the 2018 Jeep Wrangler unlimited and possibly test drive. I arrived at the dealership unsure where the customer parking was because nothing was labeled and there were new cars without plates on them parked out front. I called and was told that was the customer parking. I walked in with my boyfriend and there were 3 employees sitting on the couches and 2 managers at the desk. I was greeted by a female salesperson that hoped up off the couch. I told her that I was interested in the wrangler and I saw one so I started making my way over as we spoke. I opened the door and saw that it was manual and told her that I definitely needed an automatic and she informed me that they did have them with automatic transmission. Needless to say that was the only bit of information she had on the car. I asked a number of questions in regards to options, features, and mechanics and 100% of the time she said she didn???t know and only offered to check when I asked the horsepower which she then asked me to come back to her desk and she started looking up options and asked me if I wanted to lease or finance. I want to lease. She then asked what monthly payment I was looking for and I informed her that if the car didn???t have what I wanted then the payment wouldn???t matter so I???d like to know about the car first. She then looked up and gave me the horsepower and asked if it was enough. I believed it would be and she offered a test drive. While on the test drive she again couldn???t answer any questions about wipers, defrost, or heated seats. My boyfriend had to point out how to turn on the rear defrost from the back seat. After a few minutes of driving I made a U-turn and went back to the dealership. Once back at the dealership I asked what was the difference between the one we drove and one in the showroom with a larger screen and she said ???they???re the same, this one is just a little different??? I told her I liked the color of that one and she grabbed the window sticker and offered to show me numbers on it. Even though it has a manual transmission. We went back to her desk and she went to the managers and came back and told me that it had navigation and heated seats but that particular Sahara didn???t lease well. I???d had enough. I told her that I would do my research on my own to get a better idea of what I wanted. Before going to this dealership I test drove another car of another brand and was dead set on driving my ???dream car??? the wrangler, before making a decision. After this experience I can honestly say I will NEVER purchase from this dealership or recommend it to anyone. Ever.

    Does not recommend this dealer

    Hide Full Review
  • Never felt so harassed to buy a car
    October 20, 2017

    I submitted a quote for a car and i've been harassed with emails and endless calls. I had to block the number since they would call on Sundays mor...

    Grava Chrysler Ram Jeep Dodge

    Mr. Russo, I'm sorry you're unhappy with our follow-up process. Had you simply replied at some point and let us know that you're not interested w...


    Show Full Review

    I submitted a quote for a car and i've been harassed with emails and endless calls. I had to block the number since they would call on Sundays mornings and at least 3 to 4 times a day during the week. Stay away from those sharks! Go somewhere else to purchase a vehicle

    Does not recommend this dealer
    Grava Chrysler Ram Jeep Dodge

    Mr. Russo, I'm sorry you're unhappy with our follow-up process. Had you simply replied at some point and let us know that you're not interested we would certainly not have continued to try and contact you. I have removed you from the follow-up process. Best of luck in your search.


    Hide Full Review
  • Stay away from service

    I would not recommend this place to anyone. Brought vehicle in for a recall and made appointment. Closest date they could do was in two weeks. In...


    Show Full Review

    I would not recommend this place to anyone. Brought vehicle in for a recall and made appointment. Closest date they could do was in two weeks. In two weeks brought in the vehicle, they said it would be about two hours. Six hours later I get a call they said they don't have the parts. Next day they said the part received, it was defective. Day three after another part was installed they called me and said vehicle is all set . Drove home then airbag light comes on at same issue. They say bring it back but it's going to cost you now. I don't think so I'll go to a private mechanic instead. I think they're trying to recoup all they're lost time because they didn't know what they were doing in the first place.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • false advertising
    May 11, 2017

    I went to test drive a specific jeep wrangler unlimited based on the price they advertised on their own website and on cargurus.com. I got there, ...

    Grava Chrysler Ram Jeep Dodge

    Hello Brian, I'm sorry it didn't work out, we try and advertise our vehicles the same way the manufacturer does but include more discounts from us...


    Show Full Review

    I went to test drive a specific jeep wrangler unlimited based on the price they advertised on their own website and on cargurus.com. I got there, test drove it, liked it, got to pricing and they said it was 4k over the price advertised. i said well why does the ad on cargurus and on your website say $25,880 and you are quoting 29,900? My sales guy showed both sites to the general sales manager, Frank Sorrento, and Frank said I had to qualify for commercial pricing(get my business name painted on the car,) had to be a member of USAA, and one other discount that he said he wasn't even offered on the jeep unlimited, which makes no sense since he said that was how i would get the 25880 price. He said his job was to get the most traffic thru the door so the most cars get seen and they have to put the most competitive price out there. I said ok, that makes no sense, I want to pay the price advertised, but they wouldn't do it. Frank said "here's my card, it has my cell phone on it, I can't sell this car for anything less than 27,500, and that's the best price you will get anywhere, go ahead and shop around and come back and see me." I would've purchased the car today, I get home and I check their website and the price on the website has been changed to $27,480. So I called Frank on his cell to discuss and he doesn't answer my call. I call the dealership, ask to speak with Frank, "hes busy with a customer" so I leave a message with another sales person there, ask Frank to call me back, but never heard from him. Very misleading way to price vehicles. i'm curious how many other cars they advertise are 2k lower than what they will actually sell the car for. i assume they are expecting to bait and switch you, but its false advertising to say the least.

    Does not recommend this dealer
    Grava Chrysler Ram Jeep Dodge

    Hello Brian, I'm sorry it didn't work out, we try and advertise our vehicles the same way the manufacturer does but include more discounts from us. When you left here, we DID adjust the pricing in accordance with your request.


    Hide Full Review
  • Engine light went on after pushing button for 4 wheel drive
    January 25, 2017

    I had to make a appointment for 3 days later. I waited 3 hours in their waiting room and then the service person came over and said the car was ...


    Show Full Review

    I had to make a appointment for 3 days later. I waited 3 hours in their waiting room and then the service person came over and said the car was ready. He changed the oil without asking me and I refused to pay and so he took off the charge, made up another bill and charged me a labor charge for $130. for repair which I assumed was for a diagnostic charge and a fuse that blew when I used the tire inflator 3 months before. I called Chrysler and complained and they refunded me the money as the dealer refused to take off this charge. The engine light appeared again 4 hours later and I called Chrysler again to bring this car to another dealer which I did and the problem was fixed. Other dealer charged me $432. for a diagnostic charge and 2 hours labor for a new $48.00 Thermostat, outrageous. 6 Days later my seat belt warning bell and directional turning bell stopped working. Never will go back and never buy a American car again.

    Does not recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Worst service
    October 14, 2016

    I have a 2015 dodge journey..the a/c stopped working and now only blows hot air.took it to get it serviced and the guy at the desk said the earlie...


    Show Full Review

    I have a 2015 dodge journey..the a/c stopped working and now only blows hot air.took it to get it serviced and the guy at the desk said the earliest was 15 days away..i have 2 kids one with asthma and the heat in the truck is unbearable..he said roll down the windows 😑. I asked for a loaner he started geting more rude and said he couldnt do anything untill 10 days later...worst service ever .

    Does not recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Worst sales person!
    October 4, 2016

    Worst experience ever! Don't waste your time! They give you the run around and are not honest! They treat you like they could careless about selli...


    Show Full Review

    Worst experience ever! Don't waste your time! They give you the run around and are not honest! They treat you like they could careless about selling a car.

    Does not recommend this dealer

    Hide Full Review
  • Excellent service department!
    August 3, 2016

    I have been servicing my Plymouth Breeze at Grava since 1999 and my Chrysler Pacifica since 2008. Excellent service department! They do great wo...


    Show Full Review

    I have been servicing my Plymouth Breeze at Grava since 1999 and my Chrysler Pacifica since 2008. Excellent service department! They do great work and are very friendly. Their waiting area has free wifi, snacks, coffee, a kid playing area, TV, and comfortable chairs. They also have a shuttle service to the Red Line and Orange Line. I tried another dealer when I moved to Quincy but returned to Grava; it was worth the drive to get my cars serviced by their reliable team. All the service staff are great, but Courtney is amazing! Friendly and efficient.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • year old cherokee breaks down twice
    July 18, 2016

    My cherokee is one year old. Transmission went. They told me it was a switch for the wipers. Listen dirt bag I was born at night but not last nigh...


    Show Full Review

    My cherokee is one year old. Transmission went. They told me it was a switch for the wipers. Listen dirt bag I was born at night but not last night. Truck sat in parking lot down the street for a week. Now it's back again. Same issue. Broke down on the xpressway twice. Joe doesn't care and Mike in sales only wants the money. I have filed a complaint with corporate in MI. Been assigned a case number. My next step I'd to just trade it in and be done with them. Worst service ever.

    Does not recommend this dealer

    Hide Full Review