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Reviews

Average Ratings

4.9
Average based on 313 reviews.
  • pleasant car-buying

    I brought my 2011 Jetta in for service on 7/18. I had had a flat on 495 over the weekend and suspected I'd need 4 new tires anyway. When Matt in S...

    Dealer Response

    Thank you so much for taking the time to write this review. The entire Wellesley Volkswagen team strives to make every guest feel at home in our d...


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    I brought my 2011 Jetta in for service on 7/18. I had had a flat on 495 over the weekend and suspected I'd need 4 new tires anyway. When Matt in Service confirmed what I'd suspected, I decided to have them appraise my car for a trade-in and waited for John Nesbit, who my family has worked with for 16 years, to get in. In the meantime I checked out the current lot of 2016 Passats. When John arrived we arranged a test drive while he worked out numbers. Tested a SEL Premium - gorgeous car. When all was said and done John and I came to terms on a fair deal. This is the second car I've bought personally from him. He's a great person to work with and once everything was official, he spent a solid half hour showing me all the crazy features of the car like the auto-parking, lane assist; syncing my phone; programming my garage door; the updated multimedia system; and so forth. People like John keep me coming back.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write this review. The entire Wellesley Volkswagen team strives to make every guest feel at home in our dealership. John is a perfect example of this. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Mike Ahern, General Sales Manager


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  • Competent and friendly service

    We bought the new 2017 Golf (Wolfsburg Edition). The customer service by Kevin Mullin was excellent, both before purchase and upon picking up the ...


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    We bought the new 2017 Golf (Wolfsburg Edition). The customer service by Kevin Mullin was excellent, both before purchase and upon picking up the car. He knows the models inside and out and was able to answer all our questions so that we left the dealership feeling confident in our purchase decision. Would recommend.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great leasing experience with Jens Albrecht!

    Jens helped us very much to find a car and especially to go through all the paperwork. Thanks for making it so easy for us!


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    Jens helped us very much to find a car and especially to go through all the paperwork. Thanks for making it so easy for us!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Kevin Mullin is great!

    Kevin went above and beyond to help me purchase the exact car I wanted, which was tricky given my constraints!


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    Kevin went above and beyond to help me purchase the exact car I wanted, which was tricky given my constraints!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great customer service

    I loved the treatment in Wellesley Volkswagen. Marc Schoenhammer was great helping me buying my new car and very responsive after the sale!


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    I loved the treatment in Wellesley Volkswagen. Marc Schoenhammer was great helping me buying my new car and very responsive after the sale!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Jens Albrecht at Wellesley VW is great!

    I recently bought a new 2017 VW Golf, Wolfsburg edition. I had researched and driven other cars (Honda Fit and Mazda 3 Hatch) and decided on the ...

    Dealer Response

    Thank you, Ellen! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our gues...


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    I recently bought a new 2017 VW Golf, Wolfsburg edition. I had researched and driven other cars (Honda Fit and Mazda 3 Hatch) and decided on the Golf. Jens earned my trust immediately. He is super knowledgeable, very patient, and accommodating--more of an educator than a typical high pressure salesman. I loved working with him, and love my new Golf!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Ellen! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Jens was able to do exactly that. Thank you for your business and we look forward to working with you again in the future! Best, Mike Ahern, General Sales Manager


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  • Great buying experience

    Great experience! Low pressure sales and excellent customer service. Jens Albrecht was knowledgable and helpful throughout the process. We love...

    Dealer Response

    Thank you so much for taking the time to write this review. The entire Wellesley Volkswagen team strives to make every guest feel at home in our d...


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    Great experience! Low pressure sales and excellent customer service. Jens Albrecht was knowledgable and helpful throughout the process. We love our new Passat!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write this review. The entire Wellesley Volkswagen team strives to make every guest feel at home in our dealership. Jens is a perfect example of this. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Mike Ahern, General Sales Manager


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  • great experience

    Recently bought a 2016 GTI. Had a great experience working with Jens Albrecht. Jens was friendly, knowledgeable, and facilitated a smooth buying...

    Dealer Response

    Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from ...


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    Recently bought a 2016 GTI. Had a great experience working with Jens Albrecht. Jens was friendly, knowledgeable, and facilitated a smooth buying process. He was excellent with returning phone calls and emails. After the purchased, he reviewed all of the controls / functions, and made sure I was all set, and offered to set up further meetings as necessary in case any questions came up. Overall great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and look forward to serving your automotive needs for many more years to come! Best, Mike Ahern, General Sales Manager


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  • Just leased my first car!

    I just leased my first car and love my new Jetta! Jens Albrecht at Wellesley Volkswagon made the process simple and easy. He was able to locate ...

    Dealer Response

    Thank you,Ryan! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests...


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    I just leased my first car and love my new Jetta! Jens Albrecht at Wellesley Volkswagon made the process simple and easy. He was able to locate the car and color I wanted which wasn't easy at the end of the 2016 year. Most importantly he made me a deal that a college student could afford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you,Ryan! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Jens was able to do exactly that. Thank you for your business and we look forward to working with you again in the future! Best, Mike Ahern, General Sales Manager


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  • Customer

    As of August 31, 2016, we are driving our fourth VW, a Jetta SEL. It is a great car, with digital climate control, rear parking monitor, radar for...

    Dealer Response

    Thank you, Rita and Bruce, for taking time to leave us a great review. We are so pleased to hear that Kevin did a great job with assisting you and...


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    As of August 31, 2016, we are driving our fourth VW, a Jetta SEL. It is a great car, with digital climate control, rear parking monitor, radar for the side and front, rain sensing wipers. It has a peppy engine that runs on regular gas. And, for a small car, it is quite roomy, with a large trunk. We leased a Jetta from Wellesley Volkswagen’s Kevin Mullin in 2013. We came back in 2016 because of Kevin. He knows every aspect of VW cars, which, with new safety features, is a lot to know. He presents information that it is understandable. He is patient. He is a professional. We will return to Wellesley Volkswagen because of Kevin. Rita and Bruce

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Rita and Bruce, for taking time to leave us a great review. We are so pleased to hear that Kevin did a great job with assisting you and your purchase. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Mike Ahern, General Sales Manager


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