Reviews

Average Ratings

4.9
1081 lifetime reviews. Includes reviews of Wellesley Volkswagen from DealerRater.com
  • pleasant car-buying

    I brought my 2011 Jetta in for service on 7/18. I had had a flat on 495 over the weekend and suspected I'd need 4 new tires anyway. When Matt in S...

    Dealer Response

    Thank you so much for taking the time to write this review. The entire Wellesley Volkswagen team strives to make every guest feel at home in our d...


    Show Full Review

    I brought my 2011 Jetta in for service on 7/18. I had had a flat on 495 over the weekend and suspected I'd need 4 new tires anyway. When Matt in Service confirmed what I'd suspected, I decided to have them appraise my car for a trade-in and waited for John Nesbit, who my family has worked with for 16 years, to get in. In the meantime I checked out the current lot of 2016 Passats. When John arrived we arranged a test drive while he worked out numbers. Tested a SEL Premium - gorgeous car. When all was said and done John and I came to terms on a fair deal. This is the second car I've bought personally from him. He's a great person to work with and once everything was official, he spent a solid half hour showing me all the crazy features of the car like the auto-parking, lane assist; syncing my phone; programming my garage door; the updated multimedia system; and so forth. People like John keep me coming back.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write this review. The entire Wellesley Volkswagen team strives to make every guest feel at home in our dealership. John is a perfect example of this. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Mike Ahern, General Sales Manager


    Hide Full Review
  • Experience of having my first car

    Consultant Jens Albrecht is a trustable dealer. He is very patient and always answer my concerns real quick through emails.


    Show Full Review

    Consultant Jens Albrecht is a trustable dealer. He is very patient and always answer my concerns real quick through emails.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great dealer

    I wanted a two-door GTI, which are no longer sold new in the US, and VW Wellesley came through with a like-new 2015 used 2-door GTI. Marc Schoenh...


    Show Full Review

    I wanted a two-door GTI, which are no longer sold new in the US, and VW Wellesley came through with a like-new 2015 used 2-door GTI. Marc Schoenhammer took me on my test drive, explained all the new features that have been added since my 2010 model, and it was clear he knew the vehicle inside and out. Great, easy experience purchasing from this dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Won't deal with you over phone or email
    October 6, 2017

    Keep moving on to another dealer if you want to conduct a purchase over email or phone. These guys won't do it. On two separate occasions (one by ...

    Wellesley Volkswagen

    At Wellesley Volkswagen we strive to meet or exceed client and consumer expectations each and every day. It appears in this case we have may have ...


    Show Full Review

    Keep moving on to another dealer if you want to conduct a purchase over email or phone. These guys won't do it. On two separate occasions (one by email, one by phone), I tried to get a deal going that I was totally prepared to do given a fair price and amount of courtesy. When I contacted by email, they would not give me a quote unless I "came in" to the dealership. Second try, I called, got a quote on a lease, then was told that they would send me the draft lease agreement spelling out the terms so I could make certain this was the deal I was coming in to sign. They never emailed the documents. Never got back to me. Mind you, they told me this was a "today only deal". You'll also be surprised that the price quoted on the website includes incentives that 90+% of the public don't quantify for. Can't understand how these guys have such a high rating on this site. Awful sales customer service. These guys embody why direct manufacturer sales need to be made legal.

    Does not recommend this dealer
    Wellesley Volkswagen

    At Wellesley Volkswagen we strive to meet or exceed client and consumer expectations each and every day. It appears in this case we have may have missed the mark. As a team we look at these opportunities to learn and improve our processes both in prospecting and with clients that take the time to visit our showroom. I do feel it is important to note that in this particular case, our BDC Manager Tito was in communication with you regarding the availability of the vehicle you were seeking to lease, a 2017 Golf GTI. Via phone he communicated that in order to better determine lease payments for this vehicle that we would need to you to fill out a credit application to determine which tier you qualified for. On 10/5/17 you replied to Tito stating that you had filled out the application to which he replied that our Finance team would review. There are certain times that we ask a consumer to visit our showroom to confirm they have driven and like the vehicle in question and recognizing you were from Norfolk, a short 30 minute ride we felt in this case that was the right course of action which would allow us to cover the leasing options in detail and to work to get you the best deal possible. In terms of the online pricing, we need to price our vehicles relative to market or we don¿¿¿t get sales inquires via phone and email. Most area dealers that are on certificate programs such as TrueCar or Edmunds Price Promise which are intended to provide consumers with a ¿¿¿ frictionless¿¿¿ haggle free purchasing experience and Wellesley Volkswagen works very hard to make sure our pricing is relative to our competitors in the eastern Massachusetts area. We disclose pricing includes all applicable incentives that all buyers may not qualify for all incentives. At the end of the day, we regret that this experience left you with a negative impression of our dealership. We would like an opportunity to see if we can still help you find the right GTI and lease. If you are open to give us another chance, we would like to see what we can do help, if not, we obviously understand and will look to learn from your feedback. Thank you for taking the time to review Wellesley Volkswagen and considering us in your new vehicle search.


    Hide Full Review
  • We love our VW Jetta!

    My husband and I were shopping around for a good deal on a lease for our first car. After searching at various dealerships we went to VW and came ...


    Show Full Review

    My husband and I were shopping around for a good deal on a lease for our first car. After searching at various dealerships we went to VW and came out with a 2017 Jetta. We have only had it a few weeks, but love it more every time we drive it! We have Jens Albrecht to thank for helping us through the process of getting our fist car. He was professional, informative, and did his best to get us what we were looking for. We couldn't be happier with the Jetta.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Jens Albrecht- helpful and friendly sales person

    I just bought new VW Jetta. My salesperson was Jens Albrecht- nice friendly and helpful guy. I got a great deal, really great. Maybe because it i...


    Show Full Review

    I just bought new VW Jetta. My salesperson was Jens Albrecht- nice friendly and helpful guy. I got a great deal, really great. Maybe because it is closer to the end of the year and Wellesley VW needed to move the inventory and lowered the prices, but in any case- dealing with Jens was pleasure and I am glad I did.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Purchased a Tiguan Limited Edition

    Bought a Tiguan Limited from Jens Albrecht at Wellesley VW. The process was fast, and people were very nice to me. Jens showed me all the options ...


    Show Full Review

    Bought a Tiguan Limited from Jens Albrecht at Wellesley VW. The process was fast, and people were very nice to me. Jens showed me all the options available for what I was looking for, and helped me with the decision process. He showed knowledge and gave me advice on how to use the car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience
    October 5, 2017

    Went to meet Marc to purchase one vehicle but found another, certified used toureg which was a great deal. Love it! The whole process was quick a...


    Show Full Review

    Went to meet Marc to purchase one vehicle but found another, certified used toureg which was a great deal. Love it! The whole process was quick and easy, and I was in my new car in 2 days! Great price for my trade too. Highly recommended for fast, friendly service!

    Does recommend this dealer

    Hide Full Review
  • Quick, pleasant experience

    I needed a change after years of driving GM vehicles, large SUVs. Marc S was extremely helpful without pressure to purchase. Bought a 2017 Toure...


    Show Full Review

    I needed a change after years of driving GM vehicles, large SUVs. Marc S was extremely helpful without pressure to purchase. Bought a 2017 Toureg and drove away with my vehicle in a matter of 2 DAYS! Highly recommended, all the staff is pleasant and friendly. Love my new toureg!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Service

    Thanks to Marc at Volkswagon for helping me find the perfect car. He was super helpful!


    Show Full Review

    Thanks to Marc at Volkswagon for helping me find the perfect car. He was super helpful!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review