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4.9
157 lifetime reviews.
  • Best Buick Dealership Ever!!!!

    We have been buying vehicles in Hanover, Mass. at this location. This is now a Prime dealership and we can say that the changes are wonderful and ...


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    We have been buying vehicles in Hanover, Mass. at this location. This is now a Prime dealership and we can say that the changes are wonderful and the dealership just keeps getting better. They have the best staff here both old favorite and new. Everyone is helpful from the general mgr. David to the sales mgr.Jesse to all the support staff here. You never feel pushed here you just always feel welcome, doesn't matter if your here to drive a car or everyone crazy:) really they are here to help make this a great experience. And that is something they do and do a great at. From Nick and Alex in the parts dept.you need it they'll find it, never a problem they cant fix.When you call or come in Courtney is always there with a smile or ready to help you on the phone. Our favorite is the repair dept.they have shown us over the years that they can tackle any issue and customer service is what they pride themselves in. They are the best at what they do and we have had only positive experiences for the past 10 or so years. And it keeps us coming back ! Now i will say that if there ever is any issue with anything, again they are always ready to provide you the best customer service because your important to them. They never want you to leave and not feel like satisfied. We have been places where people say, id never go to the dealership to have my car fixed because its so expensive, but we can tell you first hand that while you can choose to go where ever you want know that we have never paid anymore than the best of those nay sayers it's usually less:) and we have the utmost respect and trust in Dave,Mark and Donnell along with everyone in the shop who always put their best foot forward to make you happy. They always provide get great service and in our book there's nothing better than that. If your there for service and need a ride you can always depend on Billy to get where you need to go. And then of course there is the warmest,nicest,kindest,salesperson in Dennis Grabowski, yes there is actually a car salesman that really is everything you wish your carsaleman was. And he's here at Prime Buick in Hanover. There is nothing pretentious here just a great crew. So, take a ride a see for yourself you'll be happy you did. We love our new 2014 Enclave, its beautiful. Oh, almost forgot if you want something and its not here or not a buick just ask it as simple as that. Here the possibilities are endless:) Everything is possible when you ask!!! Then you'll have the pleasure of meeting Bridget, who will be able to help you with all your paperwork for leasing,buying or any vehicle related transaction. Here's to many more happy years with everyone at our Prime in Hanover. Your the best!!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Just a customer

    I wanted to take the time to write a review about Kate in the service department she is by far a total asset to your company not only is she pleas...


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    I wanted to take the time to write a review about Kate in the service department she is by far a total asset to your company not only is she pleasant she's very professional and explained everything to me in detail with a big smile i'll always bring my car to prime Buick handover because of cake

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Buying a car

    Dennis was great with the entire process from start to finish. The business manager Roger also was a great help. Both made the process smooth. Wou...


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    Dennis was great with the entire process from start to finish. The business manager Roger also was a great help. Both made the process smooth. Would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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