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Reviews

Average Ratings

4.9
152 lifetime reviews.
  • Best Buick Dealership Ever!!!!

    We have been buying vehicles in Hanover, Mass. at this location. This is now a Prime dealership and we can say that the changes are wonderful and ...


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    We have been buying vehicles in Hanover, Mass. at this location. This is now a Prime dealership and we can say that the changes are wonderful and the dealership just keeps getting better. They have the best staff here both old favorite and new. Everyone is helpful from the general mgr. David to the sales mgr.Jesse to all the support staff here. You never feel pushed here you just always feel welcome, doesn't matter if your here to drive a car or everyone crazy:) really they are here to help make this a great experience. And that is something they do and do a great at. From Nick and Alex in the parts dept.you need it they'll find it, never a problem they cant fix.When you call or come in Courtney is always there with a smile or ready to help you on the phone. Our favorite is the repair dept.they have shown us over the years that they can tackle any issue and customer service is what they pride themselves in. They are the best at what they do and we have had only positive experiences for the past 10 or so years. And it keeps us coming back ! Now i will say that if there ever is any issue with anything, again they are always ready to provide you the best customer service because your important to them. They never want you to leave and not feel like satisfied. We have been places where people say, id never go to the dealership to have my car fixed because its so expensive, but we can tell you first hand that while you can choose to go where ever you want know that we have never paid anymore than the best of those nay sayers it's usually less:) and we have the utmost respect and trust in Dave,Mark and Donnell along with everyone in the shop who always put their best foot forward to make you happy. They always provide get great service and in our book there's nothing better than that. If your there for service and need a ride you can always depend on Billy to get where you need to go. And then of course there is the warmest,nicest,kindest,salesperson in Dennis Grabowski, yes there is actually a car salesman that really is everything you wish your carsaleman was. And he's here at Prime Buick in Hanover. There is nothing pretentious here just a great crew. So, take a ride a see for yourself you'll be happy you did. We love our new 2014 Enclave, its beautiful. Oh, almost forgot if you want something and its not here or not a buick just ask it as simple as that. Here the possibilities are endless:) Everything is possible when you ask!!! Then you'll have the pleasure of meeting Bridget, who will be able to help you with all your paperwork for leasing,buying or any vehicle related transaction. Here's to many more happy years with everyone at our Prime in Hanover. Your the best!!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • GMC Terrain

    I just leased a Terrain and the salesman, Peter Cimorelli was wonderful. When we went to pick up the vehicle he was the first sales person that ev...


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    I just leased a Terrain and the salesman, Peter Cimorelli was wonderful. When we went to pick up the vehicle he was the first sales person that ever showed us/me how to use the vehicle!! I have never heard of this before unless I have just been buying from the wrong places. I would recommend Prime to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bought a used car, Peter Cimorelli was great !

    My wife and I just purchased a pre-owned Chevy Traverse from Prime, and Peter Cimorelli made the entire process very smooth. He was very knowledga...


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    My wife and I just purchased a pre-owned Chevy Traverse from Prime, and Peter Cimorelli made the entire process very smooth. He was very knowledgable about the vehicle and we would highly recommend anyone shopping for their next new or used car to give Peter a call. We are very happy with our purchase. Thanks Peter and the team at Prime GMC!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • puchased a 2014 silverado

    Just wanted to thank the Prime GMC team for their professionalism. Special thanks to Mark Beecher for all the time explaining the options on the 2...


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    Just wanted to thank the Prime GMC team for their professionalism. Special thanks to Mark Beecher for all the time explaining the options on the 2014 dash board features that my 2011 Sierra didn't have. Mark was knowledgeable and patient explaining questions I had with the options. Like to thank Blake the sales manager for working out a price that we both could be happy with. Thanks again for the pleasurable experience trading in my truck and buying a newer truck at Prime GMC dealership. George

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Efficient, knowledgeable, and pleasant

    I dealt with Michael Thompson and he was extremely pleasant to deal with. This is My first time purchasing a vehicle so I was going in with some n...


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    I dealt with Michael Thompson and he was extremely pleasant to deal with. This is My first time purchasing a vehicle so I was going in with some nervousness but Michael put me at ease. I told him roughly what I wanted in a vehicle and he was able to pin point a vehicle that was everything I wanted and more. I am very satisfied with the services provided. I went through the entire process and in less than 24 hours I drove away with my new car!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • RE: GMC Terrain

    I went to this dealership initially to just look at a car to which they advertised. I found the price was not in my range but was asked some quest...


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    I went to this dealership initially to just look at a car to which they advertised. I found the price was not in my range but was asked some questions then shown another vehicle. I had no intention to buy or trade but after being shown this vehicle, a used SUV with low mileage and all the options I was looking for. I sat down with Mike to negotiate a reasonable price after a test drive. The dealership took my car as a trade after they test drove and appraised it. I must admit, this dealership worked with me until the price I desired was achieved. I certainly will recommend this dealership to others and return again. Thank-you!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • great salesperson, Michael thompson was excellent.

    Michael thompson is an excellent salesman. Listened to what I needed and wanted and took care of it. He was very helpful in the turning in my leas...


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    Michael thompson is an excellent salesman. Listened to what I needed and wanted and took care of it. He was very helpful in the turning in my leased vehicle and putting me in another.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Team

    I can't say enough about Prime at this point. From our first moment meeting Michael Thompson, through the entire process and now any interaction w...


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    I can't say enough about Prime at this point. From our first moment meeting Michael Thompson, through the entire process and now any interaction whether it is a phone call, email or visit for service, the dealership and team as a whole is the best vehicle/service organization I have ever dealt with. Top notch, benchmark service and process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service, no pressure , friendly

    Mike Thomphson was out standing very helpful , I asked for a couple of this to be touche up and he followed through. I will buy my next car from M...


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    Mike Thomphson was out standing very helpful , I asked for a couple of this to be touche up and he followed through. I will buy my next car from Mike and Prime mortor group. I had a very good experience and will pass it along.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fabulous service!

    Michael Thompson was SO helpful and knowledgeable during our entire buying process. We could not have been more impressed with his professionalism...


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    Michael Thompson was SO helpful and knowledgeable during our entire buying process. We could not have been more impressed with his professionalism. We will definitely recommend him to anyone who needs to buy a new car. THANK YOU!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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