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Reviews

Average Ratings

4.9
1423 lifetime reviews. Includes reviews of Jannell Ford of Hanover from DealerRater.com
  • Love my Ford Fusion

    Thanks Evan for helping me get a new Ford Fusion today. Can't wait to pick it up!

    Dealer Response

    Thank you for your positive review, Jordan. We always strive to provide excellent service with a professional and caring staff here at our locatio...


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    Thanks Evan for helping me get a new Ford Fusion today. Can't wait to pick it up!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your positive review, Jordan. We always strive to provide excellent service with a professional and caring staff here at our location. If there is anything else we can do for you, please give us a call.


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  • My experiance @ Jannell Ford was top notch
    May 21, 2017

    I've given Jannell Ford a 5 star rating because their sales rep Steve Gorman was absolutely outstanding in his attention to my kids, wife & my nee...


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    I've given Jannell Ford a 5 star rating because their sales rep Steve Gorman was absolutely outstanding in his attention to my kids, wife & my needs (even our new puppy) in a vehicle. He's a true professional the way he delivers outstanding service and is always prepared, professional & attentive. Thank you for working with my crazy work/life schedule to get this done exactly how we needed. We love our SUV & we'll be back to work with Mr. Gorman again.

    Does recommend this dealer

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  • Fantastic.
    May 20, 2017

    I have bought many cars over the years but have never received the service I recently did from Mike Kinney at Jannell. Mike was amazing and helped...


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    I have bought many cars over the years but have never received the service I recently did from Mike Kinney at Jannell. Mike was amazing and helped me throughout the entire buying process. He was well informed and extremely knowledgeable about the vehicles we reviewed. I would highly recommend Mike to all family and friends! Joanne in Finance was also a pleasure to work with.

    Does recommend this dealer

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  • Great Buying Experience
    May 16, 2017

    Excellent sales team. Answered all my questions and made sure that we were comfortable with the car and options we selected. They made the purc...


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    Excellent sales team. Answered all my questions and made sure that we were comfortable with the car and options we selected. They made the purchase easy too. Price was very fair based upon my research. Paperwork was well explained and pressure-free. Car was ready to go exactly when they said, and they even helped set up some of the features. Great experience all around.

    Does recommend this dealer

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  • Great sales and service staff/departments
    May 14, 2017

    I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was g...


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    I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great. Her located the exact vehicle/color I requested, and arranged a swap with a dealership in Watertown, NY. Bill always follows up on a regular basis. I will be buying another car from Jannell when that time comes and believe customer loyalty has been earned. The Service Department is the best. I've had warranty work done (scheduled right in at my convenience) and shuttled home by courteous and safe drivers. The repairs are done quickly and the service advisor always calls to give me a head's-up when the car is ready for pick-up. They fix it right the first time. I really like the family atmosphere and personal attention from the sales and service staff. There is no reason to shop elsewhere.

    Does recommend this dealer
    Came in for service or repair

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  • Knowledgeable and Helpful
    May 10, 2017

    I enjoyed the time I spent at Jannell Ford. My salesman, Harry, was knowledgeable in regards to the type of vehicle that would be a good fit for m...


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    I enjoyed the time I spent at Jannell Ford. My salesman, Harry, was knowledgeable in regards to the type of vehicle that would be a good fit for me and my family. He quickly helped me narrow down my choices and answered my questions throughout the purchase process. I would definitely purchase another vehicle from Jannell Ford and Harry McDougall.

    Does recommend this dealer

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  • Professional, friendly, no hard sell.
    May 7, 2017

    Purchased a used truck at Janell, and the entire experience was professional yet friendly, openly honest with no hard sell - 5 stars. The vehicle ...


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    Purchased a used truck at Janell, and the entire experience was professional yet friendly, openly honest with no hard sell - 5 stars. The vehicle was not overpraised, and the few blemishes it had were pointed out to me before I inspected the truck myself. The price was fair, the amount for my trade-in was fair, and there was absolutely no hassle and a minimum of haggling. There have been no issues after three weeks of ownership. Many thanks to Mike, Eddie and Joanne.

    Does recommend this dealer

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  • Excellent, professional and friendly
    May 6, 2017

    It was the easiest experience to buy a car. Friend, and professional. They make you feel like family. I would tell all my friends. Thank you


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    It was the easiest experience to buy a car. Friend, and professional. They make you feel like family. I would tell all my friends. Thank you

    Does recommend this dealer

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  • Great Experience
    May 6, 2017

    Purchased 2nd new vehicle from Jannell. Great to work w/ a very patient Mike Kinney, pleasant and fair negotiation. Service Dept: Sean Hillegas...


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    Purchased 2nd new vehicle from Jannell. Great to work w/ a very patient Mike Kinney, pleasant and fair negotiation. Service Dept: Sean Hillegass , always willing to accommodate scheduling, honest and fair, a true pleasure to work with. Kathy Mulvehill , friendly and very easy to work with. Thanks to all.

    Does recommend this dealer

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  • Unbelivable
    May 4, 2017

    This is the second vehicle that I purchased from Jannell and I wouldn't buy from anywhere else. The team of Kam, Ed, and Joanne were fabulous. Fro...


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    This is the second vehicle that I purchased from Jannell and I wouldn't buy from anywhere else. The team of Kam, Ed, and Joanne were fabulous. From the no nonsense sales tactics to the signing on the truck, the process couldn't have been smoother or more friendly. I will be referring anyone that I know who is looking for a vehicle to Jannell.

    Does recommend this dealer

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