Reviews

Average Ratings

4.9
1463 lifetime reviews. Includes reviews of Jannell Ford of Hanover from DealerRater.com
  • Love my Ford Fusion

    Thanks Evan for helping me get a new Ford Fusion today. Can't wait to pick it up!

    Dealer Response

    Thank you for your positive review, Jordan. We always strive to provide excellent service with a professional and caring staff here at our locatio...


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    Thanks Evan for helping me get a new Ford Fusion today. Can't wait to pick it up!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your positive review, Jordan. We always strive to provide excellent service with a professional and caring staff here at our location. If there is anything else we can do for you, please give us a call.


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  • CUSTOMER CARE
    December 7, 2017

    SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET...


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    SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME JUST SAY THAT I KNOW HE'LL GET TO THE ROOT OF THIS ISSUE AND I'LL AGAIN HAVE MY BEAUTIFUL EXPLORER BACK IN MY DRIVEWAY ODOR FREE.

    Does recommend this dealer
    Came in for service or repair

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  • First time lease
    December 4, 2017

    I feel Mike got us an extremly good deall on both the lease and the trade in. He was helpful and knowledgeable about the entire process. He also w...


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    I feel Mike got us an extremly good deall on both the lease and the trade in. He was helpful and knowledgeable about the entire process. He also worked with us every step of the way.

    Does recommend this dealer

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  • Very Happy with the Service and Salespeople at Jannell!
    December 1, 2017

    I recently bought a Jeep Grand Cherokee at Jannell Ford from salesperson, Mike Kinney. Mike made the process seamless. He had the car ready in t...


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    I recently bought a Jeep Grand Cherokee at Jannell Ford from salesperson, Mike Kinney. Mike made the process seamless. He had the car ready in two days; everything he said they would do was done. My son came with me, he used to sell Jeeps. He also thought that Mike was/is an excellent salesperson. I recommend Jannell and Mike Kinney without reservation!

    Does recommend this dealer

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  • Service Service Service
    November 30, 2017

    They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expens...


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    They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive vehicle. They make it painless and are considerate. Rich was excellent in the service area and worked well with the team.

    Does recommend this dealer
    Came in for service or repair

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  • Transmission Problem
    November 27, 2017

    Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Cus...


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    Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Customer Rep Dave ,Service Manager Sean and Mike the Technician made sure that the issue was resolved as this is my wife's car and they wanted to make sure she would not have any problems.

    Does recommend this dealer
    Came in for service or repair

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  • Amazing
    November 22, 2017

    Worked hard to get me the price I felt was fair for both parties. Once we established price the rest was a breeze which was nice!


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    Worked hard to get me the price I felt was fair for both parties. Once we established price the rest was a breeze which was nice!

    Does recommend this dealer

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  • New Ford Focus!
    November 4, 2017

    Bought my first new car. Being a first-time car buyer I was a bit unfamiliar with every I needed to do in order to purchase a vehicle. Mike Kinney...


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    Bought my first new car. Being a first-time car buyer I was a bit unfamiliar with every I needed to do in order to purchase a vehicle. Mike Kinney was a great help through the process, explaining everything I needed to know. He was kind and answered all of my questions. Great guy. I am glad to have met him and find a great car for a good price.

    Does recommend this dealer

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  • Amazing!
    October 30, 2017

    Joanne and tony were both extremely helpful. They are people who go above and beyond for their customers! As a first time brand new car purchased ...


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    Joanne and tony were both extremely helpful. They are people who go above and beyond for their customers! As a first time brand new car purchased this was the best experience. Highly recommend anyone who is car shopping to stop by and pay them a visit!

    Does recommend this dealer

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  • On time
    October 16, 2017

    I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor


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    I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor

    Does recommend this dealer
    Came in for service or repair

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