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Reviews

Average Ratings

4.1
436 lifetime reviews. Includes reviews of McGee Toyota from DealerRater.com
  • Great Experience

    Just leased a Rav 4. My salesperson is Jeff Ford. He was awesome. I'll definitely go see Jeff for all my cars is in the future.

    Dealer Response

    Hi DBurns, Thank you for choosing McGee Toyota/Scion! We are happy to hear that Jeff was able to make everything work for you! If you ever need a...


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    Just leased a Rav 4. My salesperson is Jeff Ford. He was awesome. I'll definitely go see Jeff for all my cars is in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi DBurns, Thank you for choosing McGee Toyota/Scion! We are happy to hear that Jeff was able to make everything work for you! If you ever need assistance give us a call we are always around to help! Best Regards, Ryan Silveri Guest Relations.


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  • Heard about them bait & switching vehicles, and it's true.
    March 3, 2017

    I was in the market for a certified preowned RAV4 and wanted to find one with under 25k miles. Found one online at McGee that had around 19k miles...


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    I was in the market for a certified preowned RAV4 and wanted to find one with under 25k miles. Found one online at McGee that had around 19k miles and planned to check it out. I had read reviews online that McGee tells customers a vehicle is available, only to then tell them the car had "just sold" and try to get them into another vehicle they weren't originally there for. Well, I should've known better. I called McGee right before I left my house and was told the vehicle was still available. Drove 20 minutes there, told the salesperson which car I came to see, and he looked it up in the system and said "Okay, I'll go pull the car around so you can test drive it." And I thought "oh good, it's still here." ... As I walked out to the car and opened the door, he said "Oh by the way, the car you asked about just sold last night so this is a model year older with 33k miles." I said it was not what I came here for and that they need to handle their inventory better if they're going to tell me 20 minutes ago that the car was still available. I refused to test drive a car I didn't want, so we went back inside. He then pulled up their "inventory" and kept asking if I'd be okay with a lower trim model or one with more miles on it. No. I went there because I saw the model, year, mileage, and trim that I wanted and I wasn't going to sacrifice that just because they didn't have one in stock there. I went elsewhere and found the exact RAV4 I wanted with LESS miles on it for LESS than McGee was offering for the original one I wanted to see anyway. Don't fall for their bait & switch tactics and feel pressured or defeated and end up with a vehicle you don't want. Terrible, terrible sales and customer service.

    Does not recommend this dealer

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  • not what I was expecting..

    Travel all the from Stamford CT to view a2014 Toyota Tundra 1794 edition..(red) they didn't put in the discretion the truck add left from damage a...

    Dealer Response

    Bob, I apologize for your experience. Please reach out to me with any additional concerns. Toni DeFrancisco, Guest Relations 781-829-2534


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    Travel all the from Stamford CT to view a2014 Toyota Tundra 1794 edition..(red) they didn't put in the discretion the truck add left from damage among other things..

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Bob, I apologize for your experience. Please reach out to me with any additional concerns. Toni DeFrancisco, Guest Relations 781-829-2534


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  • Great and affordable deal!
    February 2, 2017

    My wife and I are expecting a girl and we were told to go to McGee Toyota in Hanover. As soon as we got there we were greeted with attention and c...


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    My wife and I are expecting a girl and we were told to go to McGee Toyota in Hanover. As soon as we got there we were greeted with attention and comfort by Valdomiro. On the same day we closed an affprdable deal on a brand new Toyota Rav4 2017. I really recommend this place! I'm sure they can give you what you want and with the attention you need.

    Does recommend this dealer

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  • Review of Mcgee toyota

    the people at mcgee really helped me to buy this car and i would advise anyone looking to purchase a vehicle to go see them!!

    Dealer Response

    Thank you William for the great review!!! Have a wonderful new year in your new vehicle!!! Toni DeFrancisco, Guest Relations


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    the people at mcgee really helped me to buy this car and i would advise anyone looking to purchase a vehicle to go see them!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you William for the great review!!! Have a wonderful new year in your new vehicle!!! Toni DeFrancisco, Guest Relations


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  • Don't use their service department

    I brought my Toyota Tundra 07 into the service department on 10 15 16 I had all kinds of warning lights flashing they took my vehicle in a timely...

    Dealer Response

    Mr. Leonard, I am very sorry for your experience. Please reach out to me directly at 781-829-2534 and I would be happy to help. Toni DeFrancisc...


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    I brought my Toyota Tundra 07 into the service department on 10 15 16 I had all kinds of warning lights flashing they took my vehicle in a timely manner and were Pleasant. I saw my vehicle pulled into the bay and pulled out it was never driven it was hooked up to the scanner and all lights where shut off and I was told I was good to go. I question them 3 times to make sure. I made it very clear that I was traveling alone pulling a camper across country again I was assured I was good to go nothing was wrong. I made it to Pennsylvania and all the same lights came flashing and here in Pennsylvania I'm told I need a new transmission. The service people here in Pennsylvania were talking amongst themselves and questioning why the Toyota dealer McGee in Massachusetts didn't catch it. Granted I would have paid the same amount there as in Pennsylvania for the transmission that being said I have encured extra cost for a week and a half of a rental car in a place to stay for a week and a half that I wouldn't have had to pay for had they done their jobs in Massachusetts.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mr. Leonard, I am very sorry for your experience. Please reach out to me directly at 781-829-2534 and I would be happy to help. Toni DeFrancisco, Guest Relations


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  • Can't get dealership to stop contacting me about vehicle
    September 23, 2016

    I bought a used car from the dealership before McGee bought the dealership. That dealership had horrible customer service. Now with McGee in charg...


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    I bought a used car from the dealership before McGee bought the dealership. That dealership had horrible customer service. Now with McGee in charge its not much better. I went to a different dealership and traded in my corolla for a Rav4. McGee is still sending me stuff in the mail, email and phone calls. I told the girl on the phone I sold the car, but she kept calling every so often until I blocked their number. I still get emails from them even though I unsubscribed from their email service. I asked them on Facebook to stop calling me and they told me to call them to get them to stop calling me? Really? Its not that difficult to not call me anymore. And the last time someone called me, I asked them to remove me from the mailing list. But yet they continue to contact me. Maybe if they got rid of the less than stellar employees when they bought the dealership I may have returned but after all of this I would rather drive NY for a car before I ever step foot in their dealership again.

    Does not recommend this dealer
    Came in for service or repair

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  • All local buyers in the hanover , pembroke,
    September 22, 2016

    Hello my name is Paul Souza I bought a car 3 days ago and it had some issues it was used car. I wanted theses items to be a fixed, issues where c...


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    Hello my name is Paul Souza I bought a car 3 days ago and it had some issues it was used car. I wanted theses items to be a fixed, issues where cracked bumper molding and scraped fog lamp and scratches on the paint. Toyota cost for parts is $230.00 at there cost if I was to buy them when researched online the parts are OEM and are much less and they are certified to the same quality as a Toyota part at $80.00 for both parts. McGee did take care of the scratches but retracted on fixing the parts. Which is less cost for them to buy and replace. I paid $25,000 for the car on 9/22/16. So when I called the next day because it was night and light inclement weather when I purchased the car I did not see the cracked bumper molding and fog light and the scratches on a black 2013 Toyota Highlander Joe the sales rep did ask his manager Mike Roscco and they were not willing to fix theses small issues because the margin on the car was tight . The only thing that is tight is them opening the wallet back to you and taking pride in there cars they sell that are used and taking pride in the relationship with there customer, I have bought many cars in my life time and most dealers would work with customer to have some relief or resolution on small issues , now I not asking foe a brand new car because well I would of bought a new car. but they could of met me half way and fixed the broken molding , a scratch or ding I can except but don't give me the cost is tight to put money back in on one or two parts which once again at there cost is far cheaper to install and the install time for the part is a minimal two hour install. So if you want to buy a car that is used there with the feeling that once you buy your stuck this is the dealer for you, they wont fix any small cosmetic part repairs because there is no room, and the margin is tight. ( I am writing this because I was polite and willing to work on a resolution on this matter even to call ahead to the GM to express my concern on the car and can we work together on fixing the parts but the answer was No, with that being said told the GM I would be writing review on this matter because I wanted to let Toyota and McGee Toyota know upfront and to there face that a negative review on McGee Toyota would be written instead of been a anonymous person I wanted to include my name and date of purchase. This way when I write you know it was up front with full understanding that what I was going to write , not like there practices on buy now and take it, ( McGee needs to take pride in repairs on there used cars to make them sell of what there asking for.. and need to be upfront that they are not willing to cover and parts once you buy a car that is used.

    Does not recommend this dealer

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  • extended warranty
    September 11, 2016

    filed a complaint with the BBB, had my pro rated refund within 10 days, too bad it took filing a complaint with the BBB to have them refund my mon...


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    filed a complaint with the BBB, had my pro rated refund within 10 days, too bad it took filing a complaint with the BBB to have them refund my money. if tou are having this same isue, file the complaint, it took less than 5 minutes online to file the complaint, and you will get your refund. again, if you do purchase a vehicle here, do not get the warranty, it is not even a warranty, portfolio only underwrites it.

    Does not recommend this dealer

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  • Great customer service

    I was not disappointed in driving an hour to the car dealership. Ahmed was friendly and knowledgeable about the cars I was interested in. I ended ...

    Dealer Response

    Thank you Andrea!!! Ahmed is a valued member of our McGee Family!!! We are happy that after such a long drive you left with a New Car!!! Enjoy...


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    I was not disappointed in driving an hour to the car dealership. Ahmed was friendly and knowledgeable about the cars I was interested in. I ended up buying a car from there.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Andrea!!! Ahmed is a valued member of our McGee Family!!! We are happy that after such a long drive you left with a New Car!!! Enjoy it and congratulations!!! McGee Toyota of Hanover


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