Terrible. Not to be trusted.
Went to lease new car. Only one car in stock of what I was looking for. Car had lots of miles for new. Was told new used for dropping people off. Loan during service. Ok . Wanted me to take car immediately. Told new . Agreed to lease. Then realized scratched window. Scratched rear. Want me to fix. Trying to deal with now. No trust.
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Myles Chilcot - GSM email@example.com
Wonderful experience at Tracy Motors. Brian Downey is a fantastic salesman. Adam Jones made the financial experience seamless. Everyone is super friendly and helpful. I would recommend anyone looking for a vehicle to go to Tracy Motors.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Myles Chilcot - GSM firstname.lastname@example.org
I was contacted by the service manager due to a schedule misunderstanding and he made everything right. Quick response to my issues and more than fair . Turned a bad experience into a good one . Thank you Steve!
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Paul Barton General Manager 508-830-0101
New Car Purchase and Service
Have bought two cars from Tracy and each transaction went smooth Has these vehicles serviced by Tracy along with other vehicles in our family and the work was great and prices were fair.
Thank you for leaving us this great review, Ed. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Paul Barton General Manager 508-830-0101
AVOID THIS DEALERSHIP
I purchased a Silverado 1500 at this dealership 3 or 4 weeks after owning vehicle the engine was blown and then had to go back 2 more times for the truck running lean and going into limp mode and waited for the fuel injectors to be replaced. I asked if the fuel injectors should be replaced well replacing the engine and now the truck is having transmission issues of shuttering and making weird sounds. but was told by the shop manager that its due to my tires not being balanced properly but. I had them checked and still have the same issues. I suggest shopping at any other dealership and you will get treated better. PLEASE DON'T MAKE THE SAME MISTAKE I MADE SHOPPING HERE
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
Poor Service and Communication, Good Selection
I went to Tracy to test drive a car found on Cars.com, and when that base model wasn't quite what I wanted the used car manager suggested a new acquisition. The car looked great (even before certification, cleaning, etc.), I was able to get a reasonable price with little negotiation, and the certified pre-owned warranty was better than other cars I was looking at. Despite finding a great car that was in great shape, my experience after the initial visit was inconvenient, frustrating, and unnecessarily stressful. I tried to get in touch with the salesperson I initially spoke with in order to negotiate further and test drive the car (since it was not yet road-ready when I first saw it). I communicated my interest clearly, but I couldn't get in touch with either the salseperson or his manager for over two days despite the dealership being open and at least one of them working whenever I called or emailed. When I finally got in touch with the salesperson to make a deal he was uninformed, unhelpful, and generally unprofessional. The cherry on top was driving in from out of town to learn that the car I had already purchased wouldn't be ready until next week. There was no effort to call me ahead of time to save me the better part of a day and a half-tank of gas. There wasn't even a confirmation call before the appointment (unless you count a text 5 minutes before as a confirmation call). Overall, Tracy has been only vaguely helpful and wholly inconvenient. I would recommend looking elsewhere if you want to feel valued as a customer.
Thank you for sharing your thoughts and feedback with us, Pam. We strive to provide the gold standard of service for all of our customers. I'd very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Paul Barton General Manager 508-830-0101
Tracy Motors was GREAT!!
I was having an issue with my 2012 chevrolet captiva I went to Tracy motors to see what they could offer me. I met Kori after that the rest is history I purchased a brand new equinox and I love it!
Reviews like yours are truly a breath of fresh air! Kori is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Paul Barton General Manager 508-830-0101
Drove off in a great car!! Dave was great and easy ro work with! Would 100 percent recommend to anyone looking for a great used car!
Hello Allie and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Dave was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Paul Barton General Manager 508-830-0101
Lease car was up. And time for new lease
Buying experience very easy no high pressure. Bought several cars from Tracy. Heads up to Mike gollub and his sales team. Keep up the good work.
Thank you Tracy Cadillac, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, David Poitras Service Manager 508-830-0101
Bait and switch...
The ad price was the lowest, however when I asked what the total would be using the sale price if I wanted to come in and take delivery with just one certified check, I was told that price wasn't available. Did make a purchase for a similar price at another dealership. The government should put crooks like this out of business.
Hi Jack, You contacted us as incentives were changing over for the month. We fixed the pricing to reflect the correct January pricing. In addition, we disclosed this all over the phone with you immediately- so as to not waste your time. There was no bait and switch, as we never had you come in and specifically told you that it was wrong. Being that the incorrect pricing had you emailing from halfway across the country, we tried to address this as soon as possible. We apologize for any inconvenience.