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Reviews

Average Ratings

3.9
Average based on 29 reviews.
  • 10 STAR RATING IN SALES AND SERVICE/RECOMMENDED!

    LOREN HYUNDAI is what I consider a 10 STAR Automotive Group in "Sales" and in "Service". I read prior reviews (all "POSITIVE") about LOREN HYUNDAI...


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    LOREN HYUNDAI is what I consider a 10 STAR Automotive Group in "Sales" and in "Service". I read prior reviews (all "POSITIVE") about LOREN HYUNDAI which brought me to their dealership for purchasing a pre-certified auto. "Raydek" my salesperson was extremely caring to my needs, even after my purchase through him. If you want a wonderful experience in buying the right vehicle at the right price, then ask for "Raydek" Thanks to Everyone, Raydek, Dennis and Mike especially, who made my experience wonderful in purchasing my vehicle. Dawn Christman

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Pleasant Experience & Good Deal

    I had a positive experience at Loren Hyundai buying a late model used car recently. I’ve been buying cars since mid 70’s but for the past 25 years...


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    I had a positive experience at Loren Hyundai buying a late model used car recently. I’ve been buying cars since mid 70’s but for the past 25 years I’ve owned new cars. I found the car using some of the car buying search engines. I had a question about a car I was interested in on their website so I contacted them via email. I received a reply shortly and the internet manager actually went out and took some additional pictures and emailed them to me. I experienced NO pressure and DIDN’T get spammed with emails wanting my personal info like other dealerships do. We were off to a good start. I met with the Used Car Sales Mgr Tony Concialdi along with Car Salesman Reda Bou-Ali. They were very friendly, professional and again, no pressure. I went there prepared with numbers I could live with. With some negotiation, we came up with a deal I was happy with including trading in 2 cars. They went out of their way to accommodate me getting my 2nd trade-in and finalizing the deal. There was a part for the car we needed to wait for and they made good on it as they promised. The oil & all filters were changed to give me a good start with normal maintenance I don’t need to do for awhile. The finance guy was very friendly and offered an extended warranty but by no means pushed it. I even had some contact with a young porter who was very friendly and helpful. The entire experience while there was pleasant and I never had a bad feeling if I was getting a good deal or not. They mentioned on several occasions they want me to be happy with the car and the experience proved that. I wouldn’t hesitate to recommend Loren Hyundai and the people I worked with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • very bad delaer

    i did made a request for cancellation more than a moth ago thru the dealer that i have purchased the car. Today when i was trying to find out the ...

    Dealer Response

    This matter was totally cleared up yesterday. We verified with Hyundai that this was cancelled and Radu was notified he will be receiving a check.


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    i did made a request for cancellation more than a moth ago thru the dealer that i have purchased the car. Today when i was trying to find out the status of my cancellation i was stupefied when i was told by the Safe-Guard that they didn't received any cancellation request, and to resend the forms and that they will try to escalate my request This is how they respond me Hi John, I have still not received any check . Do you have any update? Thanks. Jul 20 to me I don't work there any longer. Sorry Sent from my iPhone Jul 20 to john.hemmeter Ok I understand that. But with who should i get in contact? Thank You. Jul 20 to me Not sure whom to talk to, don't really care. Sent from my iPhone

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    This matter was totally cleared up yesterday. We verified with Hyundai that this was cancelled and Radu was notified he will be receiving a check.


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  • Good buying experience at Loren

    Very helpful and honest Good buying experience Great trade/in value and price on vehicle


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    Very helpful and honest Good buying experience Great trade/in value and price on vehicle

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • PURCHASE OF CAR

    I had purchased my vehicle at Loren Hyundai. The car was just what I was looking for and the price was right. My salesman, Radek Koziol, was very ...


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    I had purchased my vehicle at Loren Hyundai. The car was just what I was looking for and the price was right. My salesman, Radek Koziol, was very knowledgeable and took his time with me explaining all the features. You can be sure that if I have any friends looking to buy a car in the future, I'll be sending them to Loren Hyundai and telling them to ask for Radek Koziol.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2016 Elantra purchase

    Absolutely a wonderful buying and delivery process for my new 2016 Hyundai Elantra. From the saleman, Radek, to the G.M. David , they went above a...


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    Absolutely a wonderful buying and delivery process for my new 2016 Hyundai Elantra. From the saleman, Radek, to the G.M. David , they went above and beyond to make my first time buyer experience the best.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Poor Customer Service and Sales Staff

    If you're looking for a dealer who places any value on the customer, you need to look somewhere else. As most of us fear, when shopping for a used...


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    If you're looking for a dealer who places any value on the customer, you need to look somewhere else. As most of us fear, when shopping for a used vehicle, this dealer employs the philosophy that once they've closed the deal, they also close the doors to the customer. They also have no problem using deception and misrepresentation of their product to make the sale. All I can say is Radek is your best buddy when he's trying to make the sale, and is completely useless when it comes to problem-solving or customer service. Hyundai Corporate is no better. I haven't experienced such a poor car-buying experience since the '80s.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?

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  • Stop! Go somewhere else.

    Unfortunately I have to take back my 5 star review. I was lied to and got no satisfaction from the dealer or corporate regarding the extra amount ...


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    Unfortunately I have to take back my 5 star review. I was lied to and got no satisfaction from the dealer or corporate regarding the extra amount that I had to spend to get new tires and an alignment. The tires looked new and was told to me by the salesman over and over again they were new and that would be one less expense in the near future, this was one of the selling points. Not even a month and less than a thousand miles once one the expressway I noticed the front passanger seat shaking uncontrollably and when I called the dealer they said I must have done it. Taking it to another dealership to find out what was wrong, I was told - all four tires are severly cupped on the inside. This meant the car was driven for a long period of time without a wheel alignment and/or rotation. They refused to help with the cost and after going to corporate and them ignoring my situation, that showed me that they have no interest in working with the customer. I will not recommend anyone to buy anything from liers and cheats. Will never buy another Hyundai again, due to lack of customer service. Oh! yeah! at the dealership that I took it to Grossinger Hyundai, I was never treated so rude. They also broke something w/my vent and told me it would cost $130.00 for the part but they would eat the labor. They said sometimes when they check on things parts break. So my question is: Why should I have to pay for something that they broke. I will not give Hyundai any of my money. I am taking my car to the neighborhood mechanic and gladly giving him the money cause he treats people w/respect and is honest. Thanks Hyundai for showing me your true colors. So sad..... Never again....

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Reva Gomberg

    Salesman Irv Gordon is terrific. promotion code PC12312011


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    Salesman Irv Gordon is terrific. promotion code PC12312011

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Hyundai Sonata 2014 limited

    Before I got my car I went to few different car dealers and to be honest I did not like them at all ,because of their customer service. This place...


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    Before I got my car I went to few different car dealers and to be honest I did not like them at all ,because of their customer service. This place is totally different , my sales person (Radek) was really good , he was very helpful and very professional. Totally something opposite to typical sales person... I would highly suggest him to be your salesman . They have big selection of cars and they do have good financing options. Took me few hours to get my car. Very happy client here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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