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Sullivan Brothers Toyota

Rectangle 48
Sales 11:00 AM - 5:00 PM
Service 9:00 AM - 1:00 PM

Sullivan Brothers Toyota Hours

Sales

Monday

8:30 AM - 8:30 PM

Tuesday

8:30 AM - 8:30 PM

Wednesday

8:30 AM - 8:30 PM

Thursday

8:30 AM - 8:30 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

9:00 AM - 1:00 PM

About Our Dealership

Dealer on Cars.com since February 2012

Sullivan Brothers Toyota offers a wide variety of new and used cars, Toyota incentives, service specials and great savings on Toyota parts.

...



Our goal is to make your car buying experience the best possible with amazing service - and prices!

Conveniently located in Kingston, MA we are just a short drive from Plymouth, MA and Boston, MA.
If you are looking to purchase your dream car, look no further! Our inventory is filled with a great variety of vehicles both new and pre-owned.

Whether you have bad credit, no credit or are a first time car buyer, you can trust that Sullivan Brothers Toyota will get you into a car you'll love!

"Sullivan Brothers Toyota, Exit 8, where the deals are great!"

Service

Oil, Filter Change

$42 and up*

Tire Rotation

$29.5 and up*

Wheel Alignment (4WD)

$89.95 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
153 lifetime reviews. Includes reviews of Sullivan Brothers Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 11, 2018

    Check engine light came on so I went to Sullivan for a diagnostic test. $120 for test, which is fine. Their estimate was very high. So I asked for error... code and part number- they refused to provide it because I wasn't completing work with them.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 26, 2018

    My no good very bad experience! This is my recent experience with Sullivan Brothers Toyota, my sales person, sales general manager Sofiane, and general... manager Andy. I recently traded my car in for a lease. I was told I would receive 0.001% apr rate, $1K cashback, they would give me $14K for my trade ($5K for payoff, $9K downpayment). Sofiane sales general manager said I was a rent to own situation because of my substantial down payment. I should have listened to my gut. It was telling me something was off! On their website I could have lease the vehicle for $3,199 down, $334 a month for 36 months, or financed it for 60 months at 3.9% or 72 months at 4.9%. What actually happened: They ran my credit twice for two hard inquiries dropping my credit rating. Sullivan Brothers called me 12 times in one day and my insurance company several times. After reviewing my contract what was agreeded to verbally and what I agreed to to get me into a new 2018 Toyota Highlander and out of my 2014 Subaru Forester was for Sullivan Brothers to give me the accessories found on my Subaru ( remote start, clear laminate bra, wheel locks, rear bumper protection, extended warranty) at the rate of 0.001% with my trade value of $14,000, and $1000 rebate. I contacted Sofiane sales general manager to discuss my experience and a text message from my sales person " April I gave you everything you asked for to help you and gave you eand I get a bad survey in return!!! I almost lost my job BC you gave me a bad survey that I didn't deserve everybody is done helping at this point no one caused this but your actions". Sofiane sales general manager in a hostile tone told my patronage is not welcome after my survey response and I should find a new dealership. I followed up his response to make sure I had a clear understanding and he said Sullivan Brothers would do what they agreeded to. I contacted Toyota Customer Care for assistance to mediate and help resolve my issues. Toyota Customer Care contacted Andy Sullivan Brothers Toyota general manager on my behalf requesting a meeting after my phone calls and emails were not acknowledge or returned. I guess after they contact me 12 times in one day, break the contract as the lease agreement states $5000 will be sent to Cresent Bank, and only sent was $4,372.11 for the pay off of my Subaru. I guess Sullivan Brothers does not feel obligated to return a call or email. If Sofiane the sales general managers makes the statement of Sullivan Brothers will give you everything they agreed to, as he told me don???t believe it! I have not received a return call or email for a sit down meeting to help me understand my lease agreement, the difference of $627.89 for my payoff, my down payment, and the said equity I have. I feel violated, disrespected, unheard. . . .Is it because I???m a woman?!?!?!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Toyota Sales Team

    Web Manager

    NOT RATED

  • February 20, 2018

    I went into the dealership dreading the experience because of my prior engagements at other dealerships. Immediately one of the sales personal approached... me with a smile and appeared to take a genuine interest in my requirements for a vehicle without pushing me into something that did not fit my criteria. After going through several vehicles on the lot, i did not end up making a purchase because the car i went to view had already been sold , but i figured it would not hurt to view similar models. The salesmen informed me that the team could obtain most vehicles for me. We exchanged information and i am currently waiting to hear back from them . Byfar the most unrushed , non pressure salesmen i have ever seen. For this reason alone i want to give Sullivan Brothers my business. Thank you !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 26, 2018

    My no good very bad experience! This is my recent experience with Sullivan Brothers Toyota, my sales person, sales general manager Sofiane, and general... manager Andy. I recently traded my car in for a lease. I was told I would receive 0.001% apr rate, $1K cashback, they would give me $14K for my trade ($5K for payoff, $9K downpayment). Sofiane sales general manager said I was a rent to own situation because of my substantial down payment. I should have listened to my gut. It was telling me something was off! On their website I could have lease the vehicle for $3,199 down, $334 a month for 36 months, or financed it for 60 months at 3.9% or 72 months at 4.9%. What actually happened: They ran my credit twice for two hard inquiries dropping my credit rating. Sullivan Brothers called me 12 times in one day and my insurance company several times. After reviewing my contract what was agreeded to verbally and what I agreed to to get me into a new 2018 Toyota Highlander and out of my 2014 Subaru Forester was for Sullivan Brothers to give me the accessories found on my Subaru ( remote start, clear laminate bra, wheel locks, rear bumper protection, extended warranty) at the rate of 0.001% with my trade value of $14,000, and $1000 rebate. I contacted Sofiane sales general manager to discuss my experience and a text message from my sales person " April I gave you everything you asked for to help you and gave you eand I get a bad survey in return!!! I almost lost my job BC you gave me a bad survey that I didn't deserve everybody is done helping at this point no one caused this but your actions". Sofiane sales general manager in a hostile tone told my patronage is not welcome after my survey response and I should find a new dealership. I followed up his response to make sure I had a clear understanding and he said Sullivan Brothers would do what they agreeded to. I contacted Toyota Customer Care for assistance to mediate and help resolve my issues. Toyota Customer Care contacted Andy Sullivan Brothers Toyota general manager on my behalf requesting a meeting after my phone calls and emails were not acknowledge or returned. I guess after they contact me 12 times in one day, break the contract as the lease agreement states $5000 will be sent to Cresent Bank, and only sent was $4,372.11 for the pay off of my Subaru. I guess Sullivan Brothers does not feel obligated to return a call or email. If Sofiane the sales general managers makes the statement of Sullivan Brothers will give you everything they agreed to, as he told me don’t believe it! I have not received a return call or email for a sit down meeting to help me understand my lease agreement, the difference of $627.89 for my payoff, my down payment, and the said equity I have. I feel violated, disrespected, unheard. . . .Is it because I’m a woman?!?!?!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 7, 2018

    Absolutely horrible people, and this is coming from someone that has purchased four cars from them over two decades. They point blank lied and sold me... the wrong car. I bought the car for my son and specially wanted one with the teen driver options, which I was told this car had. After repeated attempts to “set it up” they finally told me that it didn’t have that package. I’ve spent the last month trying to get answers as to what can be done, and I just get the runaround. Everyone makes mistakes, but they need to own up to them and make it right. They have no scruples whatsoever. No accountability up and down the chain. They just lost a loyal customer that has given them countless referrals over the past 20 years. Such a shame. I knew I should have went with the better deal at Boch. My fault for going with a “local community“ dealership. Never again.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Justin Culhane

    (4.4) 9 reviews

  • 1.0 out of 5
    July 28, 2018

    They sold me a new 4runner without disclosing its "demo" status and I got screwed so bad on the factory warranty. Never again. They also used a contracted... sales team from the south. When I complained about their error and went to the Better Business Bureau, they lied, and i don't have the ability to pursue further. I hope you guys fail.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Toyota Sales Team

    Web Manager

    NOT RATED

  • 5.0 out of 5
    July 18, 2018

    Very experienced sales staff. Comfortable show room. Didn't know what I was looking for but they were very patient with me. Would definitely recommend... them if your looking for a good deal on a new vehicle. James Hudson thank you very much for your help. Excellent salesman!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Justin Culhane

    (4.4) 9 reviews

  • 5.0 out of 5
    July 13, 2018

    I had a 7:30 service appointment. I was taken immediately and the automobile was ready in 30 minutes. Bill Collins was courteous and attentive. The new... facility is spacious and attractive.

    Not Applicable
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 21, 2018

    NOPE NO THANK YOU, JUST DONT, AWFUL AND UN ETHICAL! NO ONE THERE IS HONEST PEOPLE NONE OF THEM! MR.SULLIVAN IS JUST AS BAD FOR ALLOWING THE THINGS I WITNESSED... TO HAPPEN, WATCH YOUR FINACIAL PAPERWORK...??? BETTER YET GO SEE FALMOUTH TOYOTA!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joesph Borsari

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    May 6, 2018

    THE BEST car buying experience n over forty years., I got THE BEST POSSIBLE DEAL. I highly recommend both Flavio an Sullivan brothers! Flavio was both... courteous and professional and made the complicated process of buying a new car super easy. I will return to Sullivan Bros. for service and for every other car I buy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Toyota Sales Team

    Web Manager

    NOT RATED

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