Sullivan Brothers Toyota

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.2
121 lifetime reviews. Includes reviews of Sullivan Brothers Toyota from DealerRater.com
  • They helped me get into the exact vehicle I wanted

    Everyone was so friendly and helpful. They had the exact vehicle that I wanted and made it easy to get the transaction done. Parking was tough, ...


    Show Full Review

    Everyone was so friendly and helpful. They had the exact vehicle that I wanted and made it easy to get the transaction done. Parking was tough, but they are under construction and all seem to be excited for the new site. I highly recommend anyone looking for a vehicle to see George and the other great folks at Sullivan Brothers. I absolutely LOVE my X5!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Biggest scam
    April 28, 2017

    This is my first time to leave a comment. I'm just very disappointed in Sullivan brothers Toyota. They have the biggest scam, they lied to me. I r...


    Show Full Review

    This is my first time to leave a comment. I'm just very disappointed in Sullivan brothers Toyota. They have the biggest scam, they lied to me. I received a scratch off flyer and it says if you match the wining number to any prize number you win the prize. I did win and I called and they said come on in to get your prize. So I went in and drove a long distance. When I got there the guy told me you won't get the prize because we have to match the winning number to a number they have in store which it definitely does not say that in the flyer. And obviously means no one will ever win anything. They are full of lies. They make people think they've won just to come in and get a car from them. I was actually thinking of buying a car but now definitely not from them. I wish I can sue them. But I will make sure everyone one I know not to ever go to this dealer. I will leave a comment everywhere. Please people don't give you're money to this thieves.

    Does not recommend this dealer

    Hide Full Review
  • Great Service!
    April 28, 2017

    This was far the best experience I have ever had purchasing a vehicle. Highly recommend them! I love my 2016 Scion IM, its awesome and I smile eve...


    Show Full Review

    This was far the best experience I have ever had purchasing a vehicle. Highly recommend them! I love my 2016 Scion IM, its awesome and I smile every time I drive it.

    Does recommend this dealer

    Hide Full Review
  • Amazing Service!

    Best experience I've ever had purchasing a vehicle! Justin and John Finlay we awesome! I love my 2016 Scion IM


    Show Full Review

    Best experience I've ever had purchasing a vehicle! Justin and John Finlay we awesome! I love my 2016 Scion IM

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Bait-and-switch
    April 22, 2017

    Warning! I am usually very suspicious of any "contest" that claims you have won a prize, but I am stunned by what I consider to be the worst "bait...

    Sullivan Brothers Toyota

    We appreciate all feed back. The promotion we have going on from 4/22-4/27 is a legitimate promotion,with actual prizes being given out. It stat...


    Show Full Review

    Warning! I am usually very suspicious of any "contest" that claims you have won a prize, but I am stunned by what I consider to be the worst "bait-and-switch" scam I have ever encountered. I recently received a "scratch-off" mailing from Sullivan Brothers Toyota in Kingston. The "scratch-off" revealed the words "winner" along with a code. Underneath the code are the words "Does the lucky number under the scratch off match one of the five boxes below? If you have a match you are a guaranteed winner of one of these prizes!" My "winning number" is listed in a specific box above a picture of an ATV or $7,500. The rules specifically state no purchase is necessary. The instructions than ask you to punch in a prize confirmation code on-line. I then received an e-mail congratulating me on being a winner, and instructed me to bring the mailing into the dealership to redeem my prize. When I arrived this morning I was told that I had actually only won a $25 gift certificate because my winning number only guaranteed that I won "one" of the prizes listed and not necessary the one that contained my winning code in the separate box above the prize of an ATV or $7,500. When I told the person at Sullivan Brothers that is a bait-and-switch he told me he had no more time to discuss the issue and asked me if I still wanted the gift card. When I said no he walked away. Folks, as I said, I am usually very skeptical of contests, but after reading the rules thoroughly, it appeared I had legitimately won an ATV or $7,500. In my judgment, this "contest" is an absolute scam, and I warn all my friends not to be taken in by this, I plan to contact the attorney general's office on Monday. Also, if anyone plans to do business with Sullivan Brothers Toyota I would think long and hard about it. In my opinion, if they are capable of this kind of gross deception I would be very leery of purchasing anything from them.

    Does not recommend this dealer
    Came in for service or repair
    Sullivan Brothers Toyota

    We appreciate all feed back. The promotion we have going on from 4/22-4/27 is a legitimate promotion,with actual prizes being given out. It states on the program, odds of winning, and clearly marks all the rules and regulations, there is no purchase needed to win. Our last promotion, we had lucky winners of $3000, $2000 and a giant flat screen smart tv. We apologize you were not one of the winners of the bigger prizes, but the $25.00 gift card was worth the drive in to see if you could have been a winner and the promotion doesn't require a purchase. We also have a put-put promotion at our sister store and yesterday someone won $500. Our goal is to have fun with the customers, the local community, get some prizes out there and if we sell some cars great. There is not intent on hurting anyone or being deceitful. Just good old fun!


    Hide Full Review
  • Profressional and low-stress car buying experience!
    April 20, 2017

    I just traded in a 2012 Fiesta to purchased a 2013 Ford CMax from this dealership. After reading reviews about this dealership I was very hesitan...


    Show Full Review

    I just traded in a 2012 Fiesta to purchased a 2013 Ford CMax from this dealership. After reading reviews about this dealership I was very hesitant to try them, however, I'm very glad I did. I went in prepared and ready to walk away if need be. John was my sales associate and was very friendly and accommodating through the whole process. It took a lot of back and forth negotiating but in the end I got the deal I had hoped for. John was so patient and understanding through the entire experience. He worked with me to get the deal I was set on for my trade in and final price for the pre-owned ford. Car buying can be a grueling and stressful experience but I feel the folks I worked with at Sullivan Toyota made it as low-stress as it can get. Go in prepared and willing to have a friendly but firm negotiation and you can't go wrong.

    Does recommend this dealer

    Hide Full Review
  • Friendly, courteous, accomodating
    April 20, 2017

    Was helpful in finding the car I wanted and worked fairly with me in the negotiating process. Very helpful,in setting up blue tooth system and exp...


    Show Full Review

    Was helpful in finding the car I wanted and worked fairly with me in the negotiating process. Very helpful,in setting up blue tooth system and explaining car features.

    Does recommend this dealer

    Hide Full Review
  • "QUICK, EASY,No HASSLE
    April 7, 2017

    Had an excellent experience in purchasing a 2017 RAV4 . Like most people I despise. car shopping .I did my research w/ Justine over the phone and ...


    Show Full Review

    Had an excellent experience in purchasing a 2017 RAV4 . Like most people I despise. car shopping .I did my research w/ Justine over the phone and internet before I went in. Met w/ John Finlay Sales Advisor ,let him know what I was putting for a down payment and what monthly payment I wanted. He came back w/ exactly the terms I was looking for. It was fantastic not to have to sit their and haggle. Everything was done w/in an hours time. I would recommend John as a Sales Advisor for anyone wishing to purchase a vehicle. The following day I met w/ John along w/ Matt Bossie from the business department to go over everything one more time before I drove off the lot. They both were excellent in explaining all the features and service plans along w/ reassuring me that if their was any question just call and would take care of them. I would highly recommend these gentlemen to anyone looking to purchase a vehicle. Over all experience was Excellent Dave

    Does recommend this dealer

    Hide Full Review
  • Great and painless
    March 22, 2017

    I had a great experience with the purchase of this car. Normally I dread going car shopping. George Gizelis made it painless and a great experie...


    Show Full Review

    I had a great experience with the purchase of this car. Normally I dread going car shopping. George Gizelis made it painless and a great experience. I would highly recommend George and Sullivan Brothers Toyota Kingston, MA.

    Does recommend this dealer

    Hide Full Review
  • Beware of the service dept. get a second opinion

    I had a routine oil change. Service told me I had an oil leak coming from my oil pan drain plug. I was asked if I wanted them to proceed. I said n...


    Show Full Review

    I had a routine oil change. Service told me I had an oil leak coming from my oil pan drain plug. I was asked if I wanted them to proceed. I said no. I have no oil on my garage floor. I am not low on the oil dip stick.. Service said oops we already changed the oil you need to have your oil pan changed with a new plug.. Cost $400++ I said no.. I Just had the oil changed by another company.. No oil leak. Oil pan and drain plug both in good condition..Buyer beware of service!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review