Herb Chambers Honda of Seekonk

New 888-443-6902 Dealer Website
Used 888-443-6904 Email Dealer
Service 866-375-7603

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Reviews

Average Ratings

4.9
Average based on 341 reviews.
  • Best car buying experience ever!

    I would do it over again in a heartbeat and that is coming from someone who was absolutely terrified to embark on my first solo purchase! The revi...

    Dealer Response

    Thank you, Breha, for sharing your story! We really appreciate your business, as well as, your feedback on working with Caitlin, John, Rachel and ...


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    I would do it over again in a heartbeat and that is coming from someone who was absolutely terrified to embark on my first solo purchase! The reviews I read praised Herb Chambers of Seekonk so I took the plunge and requested a quote via email. The same day, Caitlin e-mailed me and provided me with a detailed quote that clearly identified all charges I could expect to pay – absolutely no hidden fees. Caitlin was patient and answered very specific questions I asked about financing with absolutely no pressure to go to the dealership to get answers. I decided to take the plunge and go to the dealership on my way home from work and I am so glad I did! Caitlin introduced me to sales and leasing consultant, John Mitchell, who made the process of buying a new car a fun experience. From the moment we sat down together John made the process feel like a natural conversation you’d have with a friend. I appreciated his friendly demeanor and his willingness to help without making me feel pressured. Never before have I sat in a car dealership laughing while working towards a car purchase! Emilio from finance was also awesome to work with; quick to realize that I was buying a CRV for durability, a small detail I appreciated him acknowledging. The process of reviewing my financing paperwork was painless and everything was clearly explained to me including how various options would impact my monthly payment. I couldn’t believe how easy everything was! Several times I caught myself thinking, “this has to be a mistake – someone has to come and turn this into a nightmare at some point” but that point NEVER came. I returned the next day to pick up my car and drop off my trade. Rachel and John were waiting when I arrived – John even challenged Rachel to show me something about the CRV I did not know as I he knew I had done a lot of research. She didn’t disappoint, carefully demonstrating to me how to set preferences that I didn’t even know existed! Meanwhile, John removed the plates from my trade and installed them on my new car so as soon as the walk-thru was complete, I drove off! The following day, John contacted me to say my registration was in and even offered to mail it to me but I opted to stop in on my way home. When I arrived, John was with another customer but Rachel remembered me immediately, she got my registration and went over to the service area to arrange for my state inspection. Before I knew it, my registration was in the glovebox, my inspection was complete and my first solo car buying experience ended with me driving away incredibly happy. I cannot say enough good things about the entire team who helped me, but especially John and his charismatic personality. If you are nervous about buying a car, go to Herb Chambers of Seekonk and ask for John Mitchell, he will make you laugh away any fears you have and the rest of the team will make you feel just as comfortable. You will not leave disappointed!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Breha, for sharing your story! We really appreciate your business, as well as, your feedback on working with Caitlin, John, Rachel and Emilio. They are valuable members of our team. We trust you are enjoying your new Honda and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Birtles, General Manager


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  • Honda CRV

    Excellent choice and dealership. Great experience with our salesman Kyle Jones.

    Dealer Response

    Thank you, Mike! We appreciate your feedback, as well as, your business. Please let us know if there is anything else we can assist you with. Bes...


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    Excellent choice and dealership. Great experience with our salesman Kyle Jones.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Mike! We appreciate your feedback, as well as, your business. Please let us know if there is anything else we can assist you with. Best, Scott Birtles, General Manager


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  • Herb Chambers and Colby exceeded my expectations

    I will start by saying the BMW and the price brought me to Herb Chambers initially . However, as we moved through the process (test drive, financ...

    Dealer Response

    Thank you, Keith, for sharing this terrific feedback and for choosing Herb Chambers Honda of Seekonk for your purchase needs. It's a pleasure to r...


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    I will start by saying the BMW and the price brought me to Herb Chambers initially . However, as we moved through the process (test drive, finance, registration, safety sticker ) they continued to impress me with no pressure , professional, personnel and facilities. Colby was smart and knowledgable about the car and the options. She met or exceeded my expectations ! Paul Zito had the same professional no pressure personality . (I have bought from other dealers who pressure you to buy warraties and get their "boss" to pressure you ) this Does not happen at herb chambers ! Great experience and love the car so far !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Keith, for sharing this terrific feedback and for choosing Herb Chambers Honda of Seekonk for your purchase needs. It's a pleasure to read that Colby and Paul were able to assist you with your BMW. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Scott Birtles, General Manager


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  • Christopher Banks at Herb Chambers Honda Seekonk!

    Ask for Christopher Banks -Sales Consultant. He truly cares about helping you identify a vehicle that has all your top features you want(ie back-u...

    Dealer Response

    Thank you, Tom! It's a pleasure to read that Chris was able to assist you. For all of our customers who walk through our doors, we want to demonst...


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    Ask for Christopher Banks -Sales Consultant. He truly cares about helping you identify a vehicle that has all your top features you want(ie back-up camera, sunroof, color, price range, interior features etc) . Chris focus is on the details of the car. He is honest and direct with any negative features. He asks questions and does not use any sales pressure techniques. Chris also is personable and tells stories & experiences to relate with you. A regular guy that knows and loves cars and the auto industry. You will be pleased if Christopher Banks helps you purchase a car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Tom! It's a pleasure to read that Chris was able to assist you. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Scott Birtles, General Manager


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  • Service Experience

    My main comment is "Pleasantly Surprised". I brought my car in for an oil change, tire rotation, wiper replacements, and brake pad replacement. Af...

    Dealer Response

    Thank you, Michael, so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership, specifi...


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    My main comment is "Pleasantly Surprised". I brought my car in for an oil change, tire rotation, wiper replacements, and brake pad replacement. After about 45 minutes the service rep. came over and told me my brakes were fine and did not need replacement yet. That saved me a good $200 that day and also left me with a feeling of trust. Let's face it most repair facilities and dealers would be like "he wants brakes? we'll give him brakes". Honestly I would have been none the wiser. I believe auto repair is a lot like dentistry as they both require a lot of trust. I trust this dealership and the service they provide. P.S. Free popsicles for the kids didn't hurt either!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Michael, so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership, specifically with our service department. May you enjoy many safe and amazing miles this summer in your Honda! Best, Scott Birtles, General Manager


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  • Worst Experience Ever

    Pretty disappointed with Herb chambers, I went to the showroom after reading through Positive reviews here,Initially i was checking toyota corolla...


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    Pretty disappointed with Herb chambers, I went to the showroom after reading through Positive reviews here,Initially i was checking toyota corolla model and a sales person called Mohammed went through car, Car was bit dirty and he said they will make it ready . After a week i was decided to buy 2012 honda accord from their showroom and there is a sales person Adam who took us for test drive, it went on well and i found lot of scratches around the car and trunk cover was damaged and this sales person informed he will get this cleared before i take delivery, On the delivery date i got the car delivered from Mohammed , first sales person and i saw scratches were there and trunk part not rectified, when i asked him , he said i was discussing car with Adam and not him and he said he didnt promise me that... I was bit embarrased , you have to deal customer proper whether it is sales man X or Y. After two days am trying to reach salesman and he is not picking the phone, really had worst experience despite of investing so much on the car Treat your customers fairly

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Car Buying Experience!

    Our visit to Herb Chambers was a great experience! I saw the vehicle online and showed interest. I was contacted shortly by a very professional...

    Dealer Response

    Thank you, Susan! It is great to know that Colby provided you with a first class and welcoming shopping experience. Our primary concern is deliver...


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    Our visit to Herb Chambers was a great experience! I saw the vehicle online and showed interest. I was contacted shortly by a very professional customer service representative who set up an appointment for me within the hour! My salesperson, Colby was personable and very helpful, she even held my 4 month old Granddaughter while I signed papers. We felt like family at Herb Chambers. Overall, a wonderful car buying experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Susan! It is great to know that Colby provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and I'm happy to know that she provided you with exactly that. Thank you for your recommendation and we look forward to serving your family's automotive needs for many more years to come! Sincerely, Scott Birtles, General Manager


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  • Great sales rep (Chris Banks)

    As I woman buying a used car, I feel like a target for used car salespeople. I did tons of research and found my certified used car for a great pr...

    Dealer Response

    On behalf of all the team here at Herb Chambers Honda of Seekonk, I would like to thank you for choosing us for your automotive needs. It is truly...


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    As I woman buying a used car, I feel like a target for used car salespeople. I did tons of research and found my certified used car for a great price at Honda of Seekonk. I would go back to that same dealership just for the experience with the sales person, Chris Banks. He was polite, low-key, factual and no pressure. He made the whole process very smooth and I was able to take the car that day. Definitely worth the trip from Boston to RI!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    On behalf of all the team here at Herb Chambers Honda of Seekonk, I would like to thank you for choosing us for your automotive needs. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Scott Birtles, General Manager


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  • Friendly and Professional

    My experience at Herb Chambers Hond of Seekonk was by far, the most comfortable and professional buying experience that I've encountered at a deal...

    Dealer Response

    What an great review to read! Our primary concern is delivering flawless customer service and I'm happy to know that John provided you with exactl...


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    My experience at Herb Chambers Hond of Seekonk was by far, the most comfortable and professional buying experience that I've encountered at a dealership. The Smart Pricing model takes the negotiations out of the picture so the expectations are clear on both sides of the table. Although the dealership showroom seems a bit small as of this writing (June 2016), do not be fooled. They are a high-volume dealer, so you know that you're getting the best people to work with. John Mitchell is the sales associate who worked with me. If you're not sure who to make an appointment with, go with John - you will not be disappointed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    What an great review to read! Our primary concern is delivering flawless customer service and I'm happy to know that John provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Scott Birtles, General Manager


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  • Great Experience @ Herb Chambers of Seekonk, MA

    Herb Chambers was the third dealership I visited to lease my wife a 2016 Civic EXL. My experience at Herb Chambers was far superior to the other d...

    Dealer Response

    Thank you, John, so much for your feedback on your recent experience with Colby. We take pride in providing exceptional service and I'm so happy o...


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    Herb Chambers was the third dealership I visited to lease my wife a 2016 Civic EXL. My experience at Herb Chambers was far superior to the other dealerships I went to. I felt no pressure at the dealership, my salesperson was very knowledgeable and simply great to work with ... you would be lucky to have Colby Ferreira as your salesperson and by the way, I got a real good deal that I was happy with in comparison to the other dealerships I visited.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, John, so much for your feedback on your recent experience with Colby. We take pride in providing exceptional service and I'm so happy our team was able to do exactly that. Thank you for your comments and enjoy your new Civic! Best, Scott Birtles, General Manager


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