I went in on a Saturday with my sons Acura on a flat bed because he lost the only key we had. Shawn was more then helpful and even more helpful and co...mpassionate when we fond a problem that they didn't think they could fix in the shortened weekend hours. Shawn quickly let me know the resolution and got me into a loaner car for the weekend until it could be corrected on Monday. On Monday they completed the job and called me to let me know it was complete. This experience has left me wondering if I would like to drive a Acura!!! Thanks for the great work Shawn!! - Jack in Bellingham
I purchased a TLX in 2017 and have been coming to First Acura for service. I drive an hour to get there and it’s well worth it.
Stopped by for a tire issue. They went through the entire vehicle and corrected the problem. Great service as always.
Nothing but fast quality service from the service department. Personnel in the service department are professional, polite, and keep you informed alon...g the way. I don't think they go out of their way to take care of you (like most would say), that is just their way. This is one of the main reasons I bought my car from First Acura and bring it back for any repairs and services needed.
Purchased a Certified preowned Acura mdx. Bill knew the buying process and made the experience easy- he was upfront and fair with the purchase proces...s. He was very accessible and took time to answer questions. Bob, who explained the tech aspect of the car was outstanding- he was patient and knowledgable about all of the tech features. I did take the car for an inspection- the service team was accommodating. The service bays are not 'drive-in', but they do have an overhang.
Bob Haynes and the service department at First Acura are first class. They are very knowledgeable and they work in a timely fashion. I will definite...ly go to them whenever I have automotive issues or questions.
First Acura in Seekonk was the most helpful, patient, and honest dealership I have ever been to. I came here because my Acura TSX had been totaled at ...night while it was parked, and it was a very unexpected stressful situation. It was my first time doing business with them and as a new customer they met my needs and then some. I decided to buy a preowned Cadillac ATS a few months ago and I have had no problems at all. The sales staff is great, their inventory is awesome, and their service department is extremely dedicated with almost no wait times. Not to mention their building is brand new and the atmosphere is comfortable. Give them a try I know I will for my next car.
Today was a great day! Not only was it the first official day of summer but it was also the day I picked up my new 2017 Acura MDX! 11 years ago this w...as my dream car and today it became my reality car. From the moment I stepped foot into FirstAcura I felt comfortable. I knew this was going to be where I would purchase my vehicle. It can be a daunting process purchasing an expensive item. However, everyone involved in this process made it enjoyable, easy and unforgettable. My salesman was Mike Dube. I gotta say, he is just a good human being. I personally like him. He never pressured me and never made me feel rushed. He explained things clearly and gave me time to digest all the information. His calm demeanor put me at ease. E. Hanna was the Sales Manager. He did everything he could to earn my business and that's exactly what he did! He was aggressive and hungry. He promised me the lowest price and he came through. He went out of his way to make sure he was available for me when I needed to come in and for that I am grateful. Stephen LaPiertra was my product specialist and delivery coordinator. Stephen was extremely knowledgable on my vehicle and kindly explained all the amazing, state of the art features to me in a way that I would retain the information. The MDX is a complex and intelligent vehicle. I'm so impressed. Stephen also stayed late to make sure he could walk me through all the features because it worked for my schedule. He didn't have to do that but I truly appreciated his time and the rest of the staff who stayed late. Randy Cloutier was the GM. I sat with him on 6/20/17 to sign and finalize all the paperwork. He was so happy for me and it showed. His genuine approach and laid back conversation was a breath of fresh air. At first I didn't even know he was the GM. He was humble and appreciative to have my business. I might just be the girl next door but he made me feel like his most important client. I couldn't be any happier than I am right now. All the wonderful people I listed above celebrated my new aquisition with me tonight. It's as if I made 4 new friends. I drove out of the FirstAcura parking lot with only one regret and that is that I didn't go there sooner. I highly recommend this particular dealership if you are looking to purchase a vehicle. I promise, you won't be disappointed. -Satisfied customer 6/21/17 Lauren V N. Dighton, MA
The service at Acura is wonderful in all aspects no complaints would diffently refer to friends and family
The staff at FirstAcura was helpful and responsive throughout the buying process.