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Love my new car brian was helpful highly recommend. Good...
Love my new car brian was helpful highly recommend. Good service santa cruz is awesome!
Brian was outstanding on all aspects in helping us purchase the vehicle we wanted. If we need help on anything we know who to contact. Thanks a lot Brian.
Bruce, thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Brian. We appreciate the positive feedback, and we are looking forward to seeing you in the future!
False Advertisement! Bad customer service! RIP OFF
Scheduled and appointment Jessica and was told to ask for the VIP Manager. We arrive early and nobody could tell us where this VIP manager was at. We were told to wait in the back and someone would be with us. We waited about 15 minutes. The gentleman that walked in after was assisted to see the same car we had an appointment for. I got up to ask for the manager again and was escorted to someone who did not provide his name. Asked us what we came in for and we provided the car details. He told us to wait again that he was going for a test drive and did just that and never came back to help us. So I ask for help once again!!! And and someone else came out.. to FINALLY TEST DRIVE the car. We get back and ready to crunch numbers... the price online for the car is $17,291. He gives a price $20,398!!! Stating it’s the reconditioning fee!!! And we are responsible for this fee! Ridiculous! Aside from unprofessional they try to rip you off!!!! Perhaps because they saw it was for my 19 year old son they thought it would fly... They need to communicate better and NOT false advertise. Sad!! I purchased my car from a Bob R and thought my son would have a good experience like I did. I was WRONG!
Anthony, Please know that we take your review seriously and would appreciate the chance to speak with you regarding your recent appointment and the fee in question. When you have a moment, feel free to reach out to me directly. I look forward to connecting with you. Best, John Kokkalis General Manager (847) 249-1300
I bought a used vehicle like a year ago, I bought an...
I bought a used vehicle like a year ago, I bought an extended warranty also for fear that something would go wrong with the vehicle and unfortunately the transmission broke down, when I took the car back to the dealer in a tow truck for it to be repaired and three days later the maintenance department called me to inform me that they could not repair the vehicle that they did not have the time or the tools to do it that they were not going to charge me for a diagnostic, so that I could pay for a tow truck once again and that I have to take it to another Dear for a transmission workshop. I do not recommend buying a used vehicle from this dealer for the same reason and now that I have to renew my vehicle for a new one I am not going to this location.
Hi, Thank you for bringing this to my attention and sharing this feedback about your recent service experience. Gurnee Hyundai always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below? Best, John Kokkalis General Manager (847) 249-1300
I worked with Matt Carter, a sales associate with Gurnee...
I worked with Matt Carter, a sales associate with Gurnee Hyundai. I was picky, he was patient. Could have been 95 degrees plus the first day I was there. Matt showed me many great cars, went out on several test drives, was super helpful, tried answering all my questions, was honest if he didn't know the answer. He wasn't pushy and I never felt pressured. I came back the following day and worked with Matt again. On that day, I purchased my Tucsan. He followed up by phone, texts, checking if I was all good. He also helped to keep paperwork moving, ensuring I received my plates in a timely manner. I would recommend Gurnee Hyundai and Matt if you are interested, or at the least want to take a look at what driving a Hyundai is all about. I am in my 18th year of owning a Hyundai. Thank you Matt!! Shout out to Mike Volakis, one the finance managers. Got me in and out and also very helpful and easy to work with.
Thank you for your very kind review, Hollie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Hyundai.
Bait and switch at its best. Online price is fake. When trying to purchase a used vehicle I was told the car has a $1500 xzilon package added to it and was told the actual price of the car was 3k more than the advertised price. I negotiated it down to the advertised price and the price we agreed on for my trade in. I then signed a paper for an out the door price and had a verbal agreement with Roger. He went back to get approval from the “sales manager” and came back with a price 3k more than we agreed to. I was out in disgust. These people cannot be trusted. I also found out Roger lied to me about the taxes on the car. Slimy, can’t be trusted! Don’t go here.
Mike, Thank you for sharing your review. Your satisfaction is important to us and I would appreciate the opportunity to speak with you to address your feedback. Please reach out to me if you would like to discuss this further. Thank you, John Kokkalis General Manager (847) 249-1300
Experience buying a car through the Hyundai Gurnee branch...
Experience buying a car through the Hyundai Gurnee branch was a nightmare. Leonides Garcia was an arrogant salesman who thinks he was doing me a favor by selling a Sonata from the start, which by the way turned out to be a lemon car due to the many non-repairable safety issues the vehicle had. My suggestion, choose other brands and stay away from this dealership.
Hi Luis, Thank you for bringing your recent sales visit to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, John Kokkalis General Manager (847) 249-1300
Antonio went the extra mile for us to give us great deal!...
Antonio went the extra mile for us to give us great deal! A very pleasant young man.
Congratulations on your new vehicle! We are so glad that Antonio had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Very friendly service and was willing to go above and...
Very friendly service and was willing to go above and beyond to help us reach a price that was within our budget.
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
My recent purchase of a new Kona was positive and...
My recent purchase of a new Kona was positive and pleasant. Josh Galway was great to work with! He explained everything thoroughly, answered all of my questions, and followed up to ensure my satisfaction. I'd highly recommend seeing Josh to purchase a vehicle. Zahir in Finance was also professional and gracious during my transaction.
Rose, Thank you for taking the time to write this review and let us know how Kahir, Josh and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Kona! All of us at Bob Rohrman's Gurnee Hyundai are glad to have you as a customer.
Would give them zero stars if I could. Nothing but...
Would give them zero stars if I could. Nothing but games being played here. The sales manager actually wanted to arm wrestle for a deal! Stay away….they pull all the 1980’s tactics to try and make a deal then screw you in the end. Buyer beware!
Hi Vicki, Thank you for bringing your recent sales visit to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, John Kokkalis General Manager (847) 249-1300