Bob Rohrman's Gurnee Hyundai

3.7 out of 5 3.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Bob Rohrman's Gurnee Hyundai Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

9:00 AM - 12:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2001

Bob Rohrman Gurnee Hyundai, located at 6251 Grand Ave in Gurnee, IL, is your premier retailer of new and used vehicles.

...

Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

"Come see why we are the #1 Volume Hyundai dealer in the Midwest!"

Service

Oil, Filter Change

$37.95 and up*

Wheel Balance

$29.99

Tire Rotation

$19.99

New Brake Pads/Shoes (Rear)

$279.99 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
247 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    January 14, 2021

    Would like to thanks Kris Paul for helping me out and explaining in details everything I needed to know . Highly recommend him. Very Satisfy

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We will be sure to give a shout-out to Kris. Thanks for sharing your satisfaction, Norma! If there is anything else we can help with, please do not he...sitate to reach out.

  • 1.0 out of 5
    January 2, 2021

    While bringing my car in for a routine oil change I was notified that I declined a filter and fuel system service that I was not offered last time I was... in. I not only found that offensive but not as offensive as the nearly $400.00 Price tag that was attached to the service. If I would have had some kind of headsup before I showed up it could have been a service I may have been able to plan for. The most offensive thing that I have observed though was the lack of courtesy shown by the staff as a whole. While waiting over 90 minutes for a oil change I have seen no less than 6 people walking around the indoor sales floor without a mask that is not only recommended but at last check required in lake county. This is also after being greeted by no less than 3 of the staff in the service area also walking around without a mask now I have greatly enjoyed my car and the original service I received when I purchased my car. I believed in this staff so much my daughter also purchased a car from this dealership. Due to what I have seen today I would have to day that the lack of common courtesy in this time of a pandemic is disturbing. I could not recommend this dealership based on anything I have seen and would find it extremely difficult to ever come back in the future.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, I am sorry to learn that our team did not meet your expectations at the time of your visit. We would appreciate you to reach out and let us kno...w what we can be doing better. Please contact me with your preferred method, and I would greatly appreciate a chance to listen to your concerns. We look forward to delivering an improved experience for you soon! Best, John Kokkalis, General Manager, (847) 249-1300

  • June 30, 2018

    Leonardo did a very good job highlighting the upgrades from our previous Sonata. He was also able to get us a fair price for our trade-in, found us the... color/options we wanted quickly, and we were able to pick up our new car the next day. An overall good experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 30, 2020

    12-04-2020, we purchased a new Santa Fe from Gurnee Hyundai. Next day we found out our car warranty started 12 months ago, because Gurnee Hyundai used... the car, but they sold the car to me as a brand new car with full warranty. When we called to solve a problem to the manager Leonidas Garcia. He ignores my calls and only the young lady at front desk takes messages. But they never call you back!! The worst customer service ever. 12-30-2020 Issues not solve , Gurnee Hyundai only waste my time.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mark, Thank you for bringing this to our attention. I would appreciate the opportunity to speak with you regarding the warranty for your Santa Fe. Pl...ease feel free to send me your preferred contact information and I will reach out to you as soon as possible. I look forward to connecting with you. Best, John Kokkalis General Manager (847) 249-1300

  • 1.0 out of 5
    December 28, 2020

    If you enjoy old school bait and switch tactics this is the place for you. Drove 2 hours to see a car their phone salesperson savannah flat out lied about.... Their sales manager Roger's attempt to "make things right" was more gamesmanship and time wasting. Worst car shopping experience I've had in 30 years. Pathetic. Avoid.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for making the drive to our location. Your satisfaction is important to us and I would like to speak with you to learn more about wh...at had happened during your recent shopping experience. When you have a moment, please contact me. Best, John Kokkalis General Manager (847) 249-1300

  • 1.0 out of 5
    December 15, 2020

    Contacted them bc of a decent advertised price. When asked for the final price, the manager wouldn't provide it. At that point, I figured the dealer... has other hidden fees. Stay away.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello, We value your feedback and would appreciate the opportunity to address your concerns further. Please reach out to me at a time that is conveni...ent for you. Best Regards, John Kokkalis General Manager (847) 249-1300

  • 1.0 out of 5
    December 8, 2020

    I brought in my truck for a recall oil change was part of the recall They did not tie the oil filter Which it because Oil leak however I tire down myself... but now I have oil spots on my brand new driveway I call talk to the service manager for a second I got disconnect I called back within 10 seconds and a different person tell me that the manager was on a meeting?? I left a message with the person he told me that he was going to talk to the service manager and return my call back I haven’t heard anything from them They tell me to fill out the survey give them 5 stars and they will give me a free oil change next time

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Raul - Thank you for reaching out about your experience at our dealership. If you don’t mind, I would really appreciate the opportunity to learn more ...about the experience you had and get to the bottom of this. Please reach out to me at your earliest convenience. - John Kokkalis, General Manager, (847) 249-1300

  • 1.0 out of 5
    November 15, 2020

    Be careful if you are considering a new Hyundai Sonora. With just under 1000 miles, I’m already having major issues with it. Not happy! The collision... warning, abs, power steering, and auto hood lights were illuminated. Something is very wrong

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    ​Hi, ​ I am sorry to hear about any disappointment in regards to the vehicle purchased. Your feedback is important to me. Given the opportunity, I wou...ld like to speak with you about your experience. Please contact me at your earliest convenience. ​ ​Best, ​John Kokkalis General Manager (847) 249-1300

  • 1.0 out of 5
    October 26, 2020

    Made appointment. Salesman was a no-show. 30mins later another guy said the car just sold today. Big fraud tactic. Showed us a more expensive car with... added charges. You get a sleazy feeling from these guys. They promised but didn't give us copies of all signed papers. They didn't touch up paint in rusty spots.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Gurnee Hy...undai. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do reach out to me with your preferred contact details at your earliest convenience. I hope to hear from you. Best, John Kokkalis General Manager (847) 249-1300

  • 1.0 out of 5
    October 2, 2020

    0 stars is what Gurnee Hyundai deserves Here are the multiple reasons -why? 1- Sold us a used Tesla promising that it had upgrades that are not there on... the car! Over the phone, their employee Savannah confirmed verbally and in a text that the car had the full self driving package (an $8000 upgrade)- a feature that was of utmost importance to us. I said to her very clearly that we will only come to see the car, if it is a fully self-driving car.( we live 60 miles away) A little while later she texted me saying," Hi ….., great news the Tesla Model 3 has full self driving." We decided to go. Have texts as evidence. 2. Salesperson Billy- the tactics Billy was assigned to us after an hour's wait. He immediately asks - how much are we willing to pay monthly. How good is our credit? Will we be willing to buy it right away? All this before we even see the car. Really? We felt flustered. 3. Test drive- During the test drive Billy was friendly. He told us the story of the car and how it came to Hyundai. We asked again about full self driving. His response was,”Yes, it has everything. This is a great car. It has all the bells and whistles.. It was a special order car ordered for an event so it has more features than other cars. Honestly, I don't know how to use all of these things that are in the car. If you were purchasing it at Tesla you would get a six hour demo." We believed him and thought we could figure out these features later. All LIES. 4. Pricing- We said yes to buying the and Billy printed out a paper that had the base price higher than the one listed on their website. (Of course taxes and other fees are separate, we know). Random fine print was shown to justify the increase. We almost wanted to walk out right there but then the negotiations began. Then manager Mike stepped in. They would write numbers on paper, ask us to sign them and then walk away with those papers so that we could not even see them properly. Pricing was discussed in a highly confusing manner. Finally we settled on a price.(assuming we are getting the full self drive upgrade).Process took hours 5. Finance manager Josh Herlo -More tricks here He printed out the first document with additional warranties already added in. He tried twice to sell those but we declined. He even lied to give us a higher number verbally to make us think that our installments with and without warranties would not be that different. We discover the correct number only in the end. 6. Post delivery of car- They don’t care. Billy had said he would charge the car for us as we had a long drive home. It was not done. We had a tension filled first ride back home. My complaints to Billy and Mike have yielded no result. Manager Mike says all sales are final and GM Kikkolas has not responded to my email with the issues sent on 09/29/20. Give us the $8000 refund and improve how you do your sales. What an unpleasant experience we had on one of the most expensive purchases of our life!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, We take your feedback very seriously, and I would appreciate the opportunity to address all of your concerns. Please reach out to me at your e...arliest convenience to discuss your situation further. I hope to hear from you soon. Best, John Kokkalis General Manager (847) 249-1300

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