Reviews

Average Ratings

4.9
337 lifetime reviews. Includes reviews of Paul Masse Chevrolet from DealerRater.com
  • Efficient and knowledgable

    Dawn was pleasant and efficient and new her stuff and understood what I was looking for, a wonderful salesperson. Kenny and Sean helped with my i...


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    Dawn was pleasant and efficient and new her stuff and understood what I was looking for, a wonderful salesperson. Kenny and Sean helped with my initial and followup questions and all entertained my 3 year old. JP was professional and polite in the financial dealings.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2017 Suburban purchase
    September 9, 2017

    This dealership is head and shoulders above any other Chevy dealer I have visited, and I have visited a lot The normal high pressure and uncomfort...


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    This dealership is head and shoulders above any other Chevy dealer I have visited, and I have visited a lot The normal high pressure and uncomfortable experience is completely absent

    Does recommend this dealer

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  • Comfortable, knowledgeable, courteous and professional
    September 9, 2017

    I inquired online, let them know when I was coming in and they had a salesman waiting for me. Chris met me in the showroom and asked questions of ...


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    I inquired online, let them know when I was coming in and they had a salesman waiting for me. Chris met me in the showroom and asked questions of me in regards to was I looking for a specific model and then the features of that model that I definitely wanted and showed me others that he thought I potentially would be of interest. He then showed me 3 vehicles all with different feature options, I determined which additional ones I wanted and then we sat down to o over the price He then asked me numerous questions to determine if any of the various promotional discounts were relevant to me. Thankfully there were multiple and that brought my bottom line cost down to the figure I had in my mind when I decided to purchase a new vehicle. Through the entire process I felt relaxed and comfortable. Chris was very knowledgeable, professional and courteous. I will recommend Paul Masse and Chris Mills to any and all family members and friends!

    Does recommend this dealer

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  • Avoid this place at all costs.
    September 2, 2017

    I went to Paul Masse in East Providence Rhode Island 30August2017 to have my vehicle serviced. All went as expected however when I brought up the ...


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    I went to Paul Masse in East Providence Rhode Island 30August2017 to have my vehicle serviced. All went as expected however when I brought up the issue that the leather on my steering wheel was starting to come undone, the dealership wanted nothing to do with it. I called the dealership 31August2017 and spoke to the service manager Sam DeSousa and his exact words... you didn't buy the vehicle here we have no loyalty to service your vehicle, you also gave us a bad survey so why should we service your vehicle. When I told him I would be contacting General Motors, the BBB, Rhode Island Auto Dealers Association, local news station consumer advocate division, as well as sharing this on social media was told by this service manager I don't care do what ever you want to do. The Vehicle I have is a 2016 Chevy Colorado Z71 with 18,700 miles on it. The below is from the New Vehicle Warranty booklet. Bumper-to-Bumper Limited Warranty (including tires): Coverage is for the first 3 years or 36,000 miles, whichever comes first. 3 years/36,000 Miles Limited Warranty Coverage Chevrolet is committed to ensuring satisfaction with your new vehicle. Your Chevrolet dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. To help keep things in proper working order, Chevrolet will warrant each 2016 model year from bumper-to-bumper for 3 years or 36,000 miles (whichever comes first; see dealer for details) with no deductible, from the original in-service date of the vehicle, for warrantable repairs that are required as a result of defects due to material and/or workmanship. The below is directly from page 4 of the New Vehicle warranty booklet. Repairs Covered The warranty covers repairs to correct any vehicle defect, not slight noise, vibrations, or other normal characteristics of the vehicle due to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new, re-manufactured, or refurbished parts. Obtaining Repairs To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs

    Does not recommend this dealer
    Came in for service or repair

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  • Efficient, helpful, good price.
    August 25, 2017

    Paul was helpful in answering questions and providing lease details, without pressure, and we agreed on a price. I took the train to Providence t...


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    Paul was helpful in answering questions and providing lease details, without pressure, and we agreed on a price. I took the train to Providence to pick up the car, he met me at the train station, and went over driving and charging the Bolt. Closed the deal with Crystal, and was on the road home. I appreciated the efficiency, and the lack of upselling options. The process was professional and respectful throughout. I tried to lease a Bolt at another dealer, but the experience was poor, and I left after they wouldn't close at the price we had agreed on ("sorry, the coupons are no longer available...").

    Does recommend this dealer

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  • No pressure - great buying experience!!
    August 24, 2017

    My experience started from an internet search and Dominique Abatecola (internet sales) was very informative and helpful. Once I narrowed down my s...


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    My experience started from an internet search and Dominique Abatecola (internet sales) was very informative and helpful. Once I narrowed down my selection, Dominique made an appointment for me to come in and see Richard Lima. With the help of Richard and Dominique, I had the truck I wanted and was in the showroom for less than 2 hours! Best automobile buying experience I've ever had.

    Does recommend this dealer

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  • Truck Lease
    August 23, 2017

    This was possibly the best experience I have had when purchasing or leasing a vehicle. Everyone was courteous and professional; I wasn't stressed ...


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    This was possibly the best experience I have had when purchasing or leasing a vehicle. Everyone was courteous and professional; I wasn't stressed and didn't feel pressured at any time.

    Does recommend this dealer

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  • New to me vehicle
    August 12, 2017

    No pressure, very friendly and great vehicles available at very competitive prices. Pleasant overall experience from initial greeting, through sa...

    Paul Masse Chevrolet

    Congratulations on your new vehicle! Thank you for choosing Paul Masse. We appreciate your business. Customer Experience Team


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    No pressure, very friendly and great vehicles available at very competitive prices. Pleasant overall experience from initial greeting, through sales & finance. I will highly recommend to family & friends who are in the market for a new vehicle.

    Does recommend this dealer
    Paul Masse Chevrolet

    Congratulations on your new vehicle! Thank you for choosing Paul Masse. We appreciate your business. Customer Experience Team


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  • Great experience from start to finish.
    August 4, 2017

    This is my 4th new purchase with GM. Each purchase was at a different GM dealership, so this was my first time dealing with Paul Masse. To say I h...

    Paul Masse Chevrolet

    Thank you for your feedback! We very much appreciate the opportunity to have earned your business. Welcome to the "Paul Masse Family"! Customer Ex...


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    This is my 4th new purchase with GM. Each purchase was at a different GM dealership, so this was my first time dealing with Paul Masse. To say I had a wonderful experience would be an understatement. From start to finish we were treated very well. I dealt with the dealership through email and upon my arrival had all paperwork and vehicle ready for a test drive. On arrival we were greeted by Jordan. Jordan was very knowledgeable of the vehicle and knew everything we wanted to get accomplished that day. The sale from start to finish was very smooth. This dealership has earned my business for many years to come.

    Does recommend this dealer
    Paul Masse Chevrolet

    Thank you for your feedback! We very much appreciate the opportunity to have earned your business. Welcome to the "Paul Masse Family"! Customer Experience Team


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  • Simply The Best!!
    August 3, 2017

    Simply The Best!!...

    Paul Masse Chevrolet

    Congratulations on your new vehicle! Kym, Chris and the entire Team thank you for taking the time to share your experience at Paul Masse. We val...


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    Simply The Best!!...

    Does recommend this dealer
    Paul Masse Chevrolet

    Congratulations on your new vehicle! Kym, Chris and the entire Team thank you for taking the time to share your experience at Paul Masse. We value you as our customer and very much appreciate your business. Customer Experience Team


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