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Reviews

Average Ratings

4.9
294 lifetime reviews. Includes reviews of Paul Masse Chevrolet from DealerRater.com
  • Dream Truck
    January 3, 2017

    Paul Masse Chevrolet in East providence went above and beyond to help me get into my dream truck. I had the pleasure of meeting Tarren (who convi...


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    Paul Masse Chevrolet in East providence went above and beyond to help me get into my dream truck. I had the pleasure of meeting Tarren (who convinced me to come in), Paul (the sales rep that helped in every way possible and found me the dream truck), Tejal ( did all the magic to make the dream come true), and Jose, who showed me all the tips and tricks to my new truck. Not only was the staff courteous to me, but were also kind to my wife and children. THANK YOU Paul Masse, it was an amazing experience and I will remain a loyal customer. You are the best!!!

    Does recommend this dealer

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  • "Bait and Switch"
    January 1, 2017

    I Found 2017 Chevy Silverado 1500 stock # CK7202 at Paul Masse Chevrolet, East Providence, RI on line. I called them and internet specialist Karen...

    Paul Masse Chevrolet

    Dear Mr. Nixon, Thank you for your feedback. The vehicle that was brought up was one that the buyer, your nephew had expressed an interest in. We...

    Bruce Nixon

    Totally untrue response. We brought in the printed sheet from the internet for stock# CK7202. We gave it to Mr Wellington SR to show Matt Sousa wh...


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    I Found 2017 Chevy Silverado 1500 stock # CK7202 at Paul Masse Chevrolet, East Providence, RI on line. I called them and internet specialist Karen said vehicle in stock and because it was RED Tag, sale price was $ 37988. I told her I would come to see vehicle and it would take me an hour to get there. She said she would have it pulled up for me and to see Matt Sousa sales manager. I walked into showroom with my nephew, first time buyer, and salesman Dave Wellington Sr, introduced himself, and he went to see Matt, came back and said he would get vehicle. Look the vehicle up and said was just sold within the hour, but had others like it at the same price. This was substantiated by Matt, sales manager. Dave goes to get one, but comes back with a lower model, nothing close to what we asked for. BAIT AND SWITCH! We left after wasting our time. Dave called us next day to see when we could come to dealership. I said we want a vehicle similar to what we came in for yesterday afternoon, he said he had them in stock, and would call us right back. Four days later still waiting for phone call. Not a dealership to be doing business with as far as we're concerned, especially if you're a first time buyer. Watch out for their deceptive practices!

    Does not recommend this dealer
    Paul Masse Chevrolet

    Dear Mr. Nixon, Thank you for your feedback. The vehicle that was brought up was one that the buyer, your nephew had expressed an interest in. We did attempt to reach your nephew the very next day as he is the buyer. We have left a few messages but he has not yet had the chance to return the calls. We value all of our customers and want all of our guests to be completely satisfied. Our One Price Policy provides transparent pricing on all of our vehicles. We hope for the opportunity to earn your nephews business. Customer Experience Team

    Bruce Nixon

    Totally untrue response. We brought in the printed sheet from the internet for stock# CK7202. We gave it to Mr Wellington SR to show Matt Sousa what was suppose to be waiting for us when we got there. The vehicle which Dave brought was a basic custom not the Silvarado 1500 with Z71 packages which we requested. As far as getting back by phone, we called Dave and explained as to what we wanted and to this day after him saying" I'll get right back to you" we're still waiting almost two weeks later. I personally have called Matt Sousa back twice, left a voice mail and the girl answering for him said she'd leave a voice mail and send a quick e-mail to him. So as far as we're concerned, it was clearly a 'Bait and Switch' and now lying about what happened.


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  • Outstanding Dealership
    December 30, 2016

    Paul Masse has been a long term member of the local community, here in East Providence. As such, I have become a long term customer. I am curren...


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    Paul Masse has been a long term member of the local community, here in East Providence. As such, I have become a long term customer. I am currently driving my 6th vehicle from this dealership. The staff always is there to assist you in getting all of your needs met in a competent and professional fashion. The service at every level is superb. They know their vehicles and their customers and consistently meet and most times exceed the standard of excellence in all areas.

    Does recommend this dealer
    Came in for service or repair

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  • 5 Stars
    December 13, 2016

    ALL the staff at Paul Masse Chevrolet in East Providence are very helpful, knowledgeable and professional. Paul Dragich is the sales rep my husban...


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    ALL the staff at Paul Masse Chevrolet in East Providence are very helpful, knowledgeable and professional. Paul Dragich is the sales rep my husband and I ALWAYS ASK FOR. Paul, Richard Lima, Wayne Guindon, Tarren Bolarinho, and Nicole Charbatji helped us with our latest visits. They are trustworthy gentlemen. They listened to our concerns and heard us about our own situations. This filled us in on the rebates and discounts available to us. We ended up leasing a new Traverse and purchased a used Trax. We were extremely happy with the whole experience. We have always ended up in the cars we want for the price we want. Using Paul Masse Chevrolet in East Providence is a NO-BRAINER! We have been repeat customers for over a decade now. We have happily referred friends and family, who had the same shopping experience. They too have become repeat customers. DO IT! Use Paul Masse Chevrolet in East Providence!

    Does recommend this dealer

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  • Terrific Experience
    December 9, 2016

    I had a terrific experience buying a new Camaro. Derek was informative and helpful in helping me find the car that was right for me. I would highl...


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    I had a terrific experience buying a new Camaro. Derek was informative and helpful in helping me find the car that was right for me. I would highly recommend him to anyone looking to purchase a new car!

    Does recommend this dealer

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  • "Seamless Experience"
    December 8, 2016

    I had a seamless experience- salesman Richard Lima made several communication attempts to me; so I could take part in the deal that ended 11/30. H...


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    I had a seamless experience- salesman Richard Lima made several communication attempts to me; so I could take part in the deal that ended 11/30. He also contacted me to get the correct truck ready for me to test drive and he delivered a great deal. This is my second truck from Paul Masse and I will continue to buy my future vehicle at Paul Masse

    Does recommend this dealer

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  • Professional, responsive and helfpful
    November 23, 2016

    I had a really positive experience with Paul Dragich (and Dominique initially) at Paul Masse Chevrolet in East Providence, RI. I bought a car out ...


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    I had a really positive experience with Paul Dragich (and Dominique initially) at Paul Masse Chevrolet in East Providence, RI. I bought a car out of state and Paul made the transaction very simple and was always available to answer my questions. Also, Paul Masse was able to store the car at Paul Masse for about two weeks before my transport company could grab the car. They kept it inside out of the elements. Also, the transport company said Paul was very professional and friendly when they picked the car up. Apparently that is not always the case. Paul also followed up after the car was delivered. I had a very easy experience!

    Does recommend this dealer

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  • Jackie's Equinoc
    November 16, 2016

    Professional sales staff who puts their customers first and who take pride in everything they do! From sales to the service department, you can s...


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    Professional sales staff who puts their customers first and who take pride in everything they do! From sales to the service department, you can sense the pride of every one there!

    Does recommend this dealer

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  • Very Pleased Florida Buyer!! Corvette
    November 5, 2016

    I purchased my Corvette from Paul Dragich -very courteous,knowleable and handled the sale in a profession & efficient manner.He followed thru- beg...


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    I purchased my Corvette from Paul Dragich -very courteous,knowleable and handled the sale in a profession & efficient manner.He followed thru- beginning to the shipping of my corvette. This company and Paul certainly handles their customers with great customer service. Overall experience was outstanding!! Thank you

    Does recommend this dealer

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  • Purchased a new vehical .
    October 31, 2016

    Friendly, courteous , professional service. Explain details very clearly and made it very easy to understand. Will highly recommend this dealersh...


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    Friendly, courteous , professional service. Explain details very clearly and made it very easy to understand. Will highly recommend this dealership to family and friends. Overall experience was prenominal !

    Does recommend this dealer

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