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Reviews

Average Ratings

4.6
13 lifetime reviews.
  • Super Friendly!

    I was looking for a vehicle to purchase for my mother. After a few trips to other dealers to check out cars this was by far my best Experience! Ev...


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    I was looking for a vehicle to purchase for my mother. After a few trips to other dealers to check out cars this was by far my best Experience! Everyone there was super friendly and Not pushy like most dealers I went to! Would definitely recommend!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Awesome Service

    Friendly and helpful employees. I'm one satisfied customer. AJ was so helpful.


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    Friendly and helpful employees. I'm one satisfied customer. AJ was so helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • good experience

    Looking for a used vehicle for our daughter. We couldn't agree on price, but both the sales rep and manager were very gracious and accomodating. ...


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    Looking for a used vehicle for our daughter. We couldn't agree on price, but both the sales rep and manager were very gracious and accomodating. Didn't insult us or make us feel like we were a waste of their time, as a lot of dealers do.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Fair and Honest Car Buying Experience

    Thanks to everyone at Max Madsen Downers Grove, and especially Mike Rozzati, for going out of their way to deliver me the exact car and monthly le...


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    Thanks to everyone at Max Madsen Downers Grove, and especially Mike Rozzati, for going out of their way to deliver me the exact car and monthly lease payment that I needed. I especially appreciated their honesty and hard work in finding me an even better vehicle when the first one didn't pan out. Also, sticking to the same payment and terms that were originally talked about, even though the new car was more expensive, newer, and more fully loaded. I cannot praise them enough for their honesty, transparency, and ethical sales practices. As someone who visited many different dealerships before buying, I highly recommend Mike R. and team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Opinion

    I inquired about a particular auto that was for sale. I received a quick response for a customer service person. I did not end up buying the vehicle.


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    I inquired about a particular auto that was for sale. I received a quick response for a customer service person. I did not end up buying the vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great car buying experience,very friendly staff

    Sales reps including Sales Manager was very friendly and it is hard to find helpful car sales personnel around Chicago.


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    Sales reps including Sales Manager was very friendly and it is hard to find helpful car sales personnel around Chicago.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good Wxpereance

    Very nice people. Good experience. I went there and purchase used car. Mike Henson, Rafi and his manager Tony very good and honest team. I should...


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    Very nice people. Good experience. I went there and purchase used car. Mike Henson, Rafi and his manager Tony very good and honest team. I should recommend to visit there. If you looking genuine and honest dealer please visit there.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Car Buying Experience!

    My wife and I went into this dealership with a bad attitude. We had just spent the last two months looking for an Outlander Sport, getting the run...


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    My wife and I went into this dealership with a bad attitude. We had just spent the last two months looking for an Outlander Sport, getting the runaround from other dealers. So we thought we would get the same treatment at this dealer. We were wrong! Our sales guy Tony Rolando was the best! He was very laid back, but also very focused in getting us exactly what we wanted. We felt very "at ease" working with Tony. Not pushy, not arrogant. He did a great job of making sure were satisfied. Then we met the sales manager, Mark, who also was a no-nonsense guy. Mark, too, worked with us on price and worked with us to make sure we were 100% satisfied. When it came down to the cars on the lot we weren't going to settle with what was there, so Mark had a new outlander delivered from the factory the next day. When we went through signing the paper work, I thought for sure there would be hidden fees. But there were none! Overall, this was a great experience! No hidden fees, no pressure, no pushy sales people, no BS....and these people kept their word! My wife and I were impressed and my attitude has now changed about car dealerships. Thanks guys!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great experience at this dealer

    I was interested in purchasing a used Mitsubishi. Found a beautiful car at this dealer. Did all my research prior to visit. Wasn't expecting to ma...


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    I was interested in purchasing a used Mitsubishi. Found a beautiful car at this dealer. Did all my research prior to visit. Wasn't expecting to make a purchase that day, but I couldn't turn down the great offer. The entire team was very polite, friendly and helpful. This Made the car buying process so easy, especially for a woman.! Will tell all my friends about the great service at Max Madsen! Ask for Elwira she's so helpful and full of knowledge on the Mitsubishi

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Stay away please!!!!!!!!!

    I just recently bought a used car with less than 20,000 miles. Its been a nightmare, I did check the carfax and there was nothing bad! But the car...

    Dealer Response

    Met with customer. Vehicle under Honda warranty. We are helping to coordinate repairs with Honda. Paintwork was agreed to and done before vehi...


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    I just recently bought a used car with less than 20,000 miles. Its been a nightmare, I did check the carfax and there was nothing bad! But the car was repainted and the doors had been damaged they try to fix the paint and doors but it would never look good. The seller lied to me when I ask about the paint he said nothing was done to the car. two weeks after I took it to a brand dealer because it was not driving normal, like if it was not enough now they said it accelerates and some other things. Im so frustrated, the manager Dylan its the WORST I just filed a complaint.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Met with customer. Vehicle under Honda warranty. We are helping to coordinate repairs with Honda. Paintwork was agreed to and done before vehicle was taken by customer.


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