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Reviews

Average Ratings

4.2
376 lifetime reviews. Includes reviews of Manchester Subaru from DealerRater.com
  • Best inventory & pricing in New England.

    This is my fourth Subaru and second purchase from Manchester Subaru. Once again, I am thrilled with their inventory, pricing and sales service sta...


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    This is my fourth Subaru and second purchase from Manchester Subaru. Once again, I am thrilled with their inventory, pricing and sales service staff! When I buy a car, I go well prepared...armed with spreadsheets full of data. Here's what the data tells me: GO DIRECTLY to MANCHESTER Subaru. They easily beat all 12 dealerships in New England in pricing (including my trade in value)...by a long shot. Plus, they have excellent sales service... I barely had to lift a finger. The deal was made over the phone and email, and Gary even drove 2 hours north to pick up my trade and deliver my new car. The paperwork was a snap and the whole process was a easy, pleasant and professional. Oh, and by the way, I never had any service issues with Manchester Subaru and I just traded my last one in at 145k miles.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • First Time Buyer

    I drove an hour with my Dad from MA just to buy a car from them. I worked a twelve our night shift beforehand and was exhausted but knew the proce...

    Dealer Response

    Thank you for your business and appreciate the feedback. It is unfortunate that it took so long to process the paperwork; however, the addresses w...


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    I drove an hour with my Dad from MA just to buy a car from them. I worked a twelve our night shift beforehand and was exhausted but knew the process would take at least a couple hours. I was there from 10am to almost 230 and awake for over 24 hours. Most of the time was spent with us waiting in a seperate building alone while they did paperwork. Then after reiterating multiple times and double checking everything...all of my documents had the wrong address on them. The man doing this part rushed through it and now im delayed getting my car by another day since they had to drive down with new paperwork for me to sign. They also sent my insurance company the completely wrong vin number. And the man who sold me the vehicle became agitated at the end of my long appointment because he had to deliver another persons car. Not my problem and not my fault. Full of incompetence, lack of attention to detail, and unprofessional behavior. First and last time going to this dealer.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business and appreciate the feedback. It is unfortunate that it took so long to process the paperwork; however, the addresses were not correct due to the insurance company not having the proper information. We immediately fixed it and brought the paperwork back and assisted to register the vehicle. We certainly want you to be happy with your purchase and hope that you will enjoy the vehicle moving forward. Thanks again, Todd Berkowitz, Owner


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  • 2 Bad Experiances
    April 13, 2017

    In 2015 I attempted to purchase a outback from this dealership. They had published on their website bring us your best quote and we will be it by ...

    Manchester Subaru

    Good afternoon Ira: We certainly appreciate the feedback, however, your experience at the dealership is unfounded. All vehicles are automatically ...


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    In 2015 I attempted to purchase a outback from this dealership. They had published on their website bring us your best quote and we will be it by 500$. I procured my best quote and they refused to beat it. In 2017, I found an ad on autotrader for 2 used subarus that I was interested in for my kid. I went to inquire about them and they told me they wont sell them to me. The sales person insisted they were junk and that I should buy a more expensive one. They gave me every excuse why they wont sell them to me and that they are required by law to list them, but they wont sell them. I find this dealer to be extreemly shady, and would never do business with them. If you are in the market for a Subaru in southern NH go to Prime Subaru in Hudson and stay as far away from Manchester Subaru as you can.

    Does not recommend this dealer
    Manchester Subaru

    Good afternoon Ira: We certainly appreciate the feedback, however, your experience at the dealership is unfounded. All vehicles are automatically listed once they are traded or purchased. We set aside the vehicles that are not state inspected to protect the customer. The vehicles that you viewed that day were going to auction. We only sell vehicles that are state inspected and roadworthy. I am sure you would agree that putting a relative in an unsafe vehicle would not be a good idea. Todd Berkowitz, Owner


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  • Philip Anderson

    Simply amazing experience !! Price was great and the staff was super knowledgable !!!


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    Simply amazing experience !! Price was great and the staff was super knowledgable !!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Always the best service

    I travel a little further to get my service done at Manchester Subaru. They are honest in what needs to be done and I am always satisfied.


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    I travel a little further to get my service done at Manchester Subaru. They are honest in what needs to be done and I am always satisfied.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Look no further!

    Love this place. Locally owned. Very helpful, professional, and knowledabke staff. My whole family buys and services their cars' here. You won't f...


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    Love this place. Locally owned. Very helpful, professional, and knowledabke staff. My whole family buys and services their cars' here. You won't find a better car deal at any other Subaru dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service Dept. DD run with my WRX
    April 6, 2017

    I brought my 2015 WRX into Manchester Subaru for its 48,000 miles service on Sunday March 26th for its 9 a.m. appointment. After I checked in my W...


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    I brought my 2015 WRX into Manchester Subaru for its 48,000 miles service on Sunday March 26th for its 9 a.m. appointment. After I checked in my WRX at the Service Kiosk at 9:10 a.m. I walked down to Dunkin Donuts to kill some time while I waited for my car. At 9:30 a.m. I looked outside and saw my 2015 WRX in the Dunkin Donuts parking lot. I thought this was strange because my WRX was supposed to be getting serviced. But then I saw a Subaru Technician in line at Dunkin Donuts getting Coffee and Donuts for all the technicians at Manchester Subaru, using my car. This poses many concerns, what happens if he got into an accident or hit someone or spilled coffee all over my interior. And at this point they had wasted 20 minutes of my time, which shows a lack of respect for a customers valued time. I took a picture of my WRX in the parking lot and watched the technician drive away. I waited until my car service was completed and walked back to Manchester Subaru. I showed them the picture of my WRX in the Dunkin Donuts parking lot and due to the unprofessionalism of the technician they comped the full cost of the service. I asked if they could notify the owner of what happened and have him give me a call when he gets into the dealership on Monday March 27th. Today is Thursday April 6 and I have still received no call. Being a customer for 2 years, I am extremely disappointed in the lack of professionalism and respect at Manchester Subaru. This clearly shows that Manchester Subaru does not care about their customers.

    Does not recommend this dealer
    Came in for service or repair

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  • Service Dept. DD run with my car

    I brought my 2015 WRX into Manchester Subaru for its 48,000 miles service on Sunday March 26th for its 9 a.m. appointment. After I checked in my W...

    Dealer Response

    Good afternoon Vincent: I have received your comments regarding your most recent visit and apologize for not replying sooner. The technician that ...


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    I brought my 2015 WRX into Manchester Subaru for its 48,000 miles service on Sunday March 26th for its 9 a.m. appointment. After I checked in my WRX at the Service Kiosk at 9:10 a.m. I walked down to Dunkin Donuts to kill some time while I waited for my car. At 9:30 a.m. I looked outside and saw my 2015 WRX in the Dunkin Donuts parking lot. I thought this was strange because my WRX was supposed to be getting serviced. But then I saw a Subaru Technician in line at Dunkin Donuts getting Coffee and Donuts for all the technicians at Manchester Subaru, using my car. This poses many concerns, what happens if he got into an accident or hit someone or spilled coffee all over my interior. And at this point they had wasted 20 minutes of my time, which shows a lack of respect for a customers valued time. I took a picture of my WRX in the parking lot and watched the technician drive away. I waited until my car service was completed and walked back to Manchester Subaru. I showed them the picture of my WRX in the Dunkin Donuts parking lot and due to the unprofessionalism of the technician they comped the full cost of the service. I asked if they could notify the owner of what happened and have him give me a call when he gets into the dealership on Monday March 27th. Today is Thursday April 6 and I have still received no call. Being a customer for 2 years, I am extremely disappointed in the lack of professionalism and respect at Manchester Subaru. This clearly shows that Manchester Subaru does not care about their customers.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Good afternoon Vincent: I have received your comments regarding your most recent visit and apologize for not replying sooner. The technician that worked on your vehicle received disciplinary action and we certainly would never intentionally drive a customer vehicle for no other reason than to analyze a concern. My service manager did the correct thing in making sure the service was free of charge that day and he confirmed his apology to you. If you wish to speak with me further please call 603-668-2411. I appreciate all feedback good or bad and hope that you will give us another chance. Todd Berkowitz President


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  • They will try to get you to overpay for service you don't ne
    March 28, 2017

    I bought my car here at the beginning of 2015 and have been participating in their "free oil change program" which stipulates that I receive free ...

    Manchester Subaru

    Hello Tim. We apologize for any misunderstanding about our Oil Change Program. At the time of delivery, we went over the details of the program bo...

    Tim James

    Hi Todd, thanks for responding to my post, but you did not actually address the issue. I wanted to see a copy of the program. I had performed all ...


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    I bought my car here at the beginning of 2015 and have been participating in their "free oil change program" which stipulates that I receive free oil changes as long as I bring my car to them for regular service appointments on a schedule. I have followed that plan for 2 years to a T. Now today I bring in my car for the scheduled free oil change and I am told that I actually need to have a $270 service done. When I ask to see documentation, or a copy of the plan I am following, they tell me they don't have it anymore, but can assure me "this is what is required." After some time trying to get documentation or anything that would back up what they are saying, I am given a pamphlet with suggested service. The pamphlet itself says I do not need that $270 service until my next visit. When I point this out to the man working in service, he tears up the pamphlet he had just handed me and says "that's a misprint." When I ask why they give it to customers if it's a misprint, he tells me they don't give it to customers. He literally had just handed it to me, and then told me they don't give it to customers. These pamphlets are all over their service counter. These people are con artists. They tell you whatevery they think they need to get you to overpay for service. Absolutely DO NOT TRUST.

    Does not recommend this dealer
    Came in for service or repair
    Manchester Subaru

    Hello Tim. We apologize for any misunderstanding about our Oil Change Program. At the time of delivery, we went over the details of the program both verbally and in writing, which you signed acknowledging the requirements of the program. As stated in the agreement, the Oil Change Program remains in effect so long as the C and D services are performed at Manchester Subaru. We shop our competitors regularly and our prices are very competitive for the market. Todd Berkowitz, Owner

    Tim James

    Hi Todd, thanks for responding to my post, but you did not actually address the issue. I wanted to see a copy of the program. I had performed all previous C and D services and was there for my oil change. I was told that was not the case, but the man working in your service could not/refused to show me any documentation on the program. All I wanted was to see a copy of this plan that I was following. Can you provide that for me?


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  • Extremely hostile sales manager
    February 7, 2017

    I look forward to never stepping foot in this dealership again. I shopped around at several Subaru dealerships to get the best price I could find....


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    I look forward to never stepping foot in this dealership again. I shopped around at several Subaru dealerships to get the best price I could find. Most dealerships I visited were fine with this, but the Sales Manager at Manchester Subaru was openly hostile to me. He offered me an insulting price to start, and when I said that I was going to visit other dealerships he immediately offered me a lower price, insisting that nobody would be able to beat it. However, this price was only available if I purchased immediately. I told him that I was going to do my due diligence and visit other dealerships, and he began insulting me saying that I was wasting his time and asking why he should do all this hard work (Sorry, what hard work? Doing your xxxx job?) if I was only going to end up buying elsewhere. Of course the very next place I visited handily beat his price without even knowing I already had a number for them to compete with, and they managed to do it without insulting me in the process. I would avoid this dump at all costs.

    Does not recommend this dealer

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