Reviews

Average Ratings

4.4
616 lifetime reviews. Includes reviews of AutoFair Honda from DealerRater.com
  • Love my new CR-V

    This past weekend, my husband and I bought a new CR-V at Auto Fair Manchester. Car buying is not always an easy experience. Working with Jim Thatc...


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    This past weekend, my husband and I bought a new CR-V at Auto Fair Manchester. Car buying is not always an easy experience. Working with Jim Thatcher and the team at Auto Fair was easy and painless. Jim moved through the process at our own pace, coming in early to work out paperwork after starting late the afternoon before so I could test drive. Jim's low key, laid back manner removed the stress from the situation and let it be the exciting experience it should be!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Out of state purchase made easy
    July 19, 2017

    Was looking for a certified pre owned car with very specific parameters. Autofair had one but they were not in my state. Kerri offered to meet me ...

    AutoFair Honda

    Golfmommy03, thank you for the incredibly complimentary and well-written review of your experience here at AutoFair! Kerri and Tod also asked us t...


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    Was looking for a certified pre owned car with very specific parameters. Autofair had one but they were not in my state. Kerri offered to meet me in between the dealership and my home so I could check out the car without driving all the way there. Appreciated the willingness to work with me on that. There was an issue which needed fixing prior to purchase and it was taken care of quickly and professionally. Communication was excellent. Have never before bought a Used car of any sort but I would do it again from Autofair. we have had the car less than one week but so far we are happy.

    Does recommend this dealer
    AutoFair Honda

    Golfmommy03, thank you for the incredibly complimentary and well-written review of your experience here at AutoFair! Kerri and Tod also asked us to say thank you. If you are ever in need of any help again, please do not hesitate to let us know. Please enjoy your vehicle and thank you for choosing AutoFair!


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  • Stay away.
    June 26, 2017

    Never serviced the car in anyway before sending it out the door. Reclaimed they went through behind a checklist and everything was perfect. Tire ...

    AutoFair Honda

    Hello, Carz, thank you for your review! While not positive, we appreciate your feedback as we are always looking for ways to improve. We are very ...


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    Never serviced the car in anyway before sending it out the door. Reclaimed they went through behind a checklist and everything was perfect. Tire pressure indicator came on shortly after driving it. Only to find out everyone of the tires was over inflated by about 8 pounds. Just horrible in every level. Would never go back there ever.

    Does not recommend this dealer
    AutoFair Honda

    Hello, Carz, thank you for your review! While not positive, we appreciate your feedback as we are always looking for ways to improve. We are very sorry that your service experience with us did not meet your expectations. Customer satisfaction is extremely important and we hope that you will provide us with another opportunity to regain your confidence in how we do business. Edward Domaingue Customer Service Director Operations Management (603) 634-0748


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  • Amazing again!
    May 29, 2017

    Amazingexperience once again! Or why I have bought my 4th CRV from Ron Wilson! Great customer service, no pressure, straight forward and extreme...

    AutoFair Honda

    Thank you very much for writing such an incredibly complimentary review of your experience with Ron Wilson! Please enjoy your new CRV and let us k...


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    Amazingexperience once again! Or why I have bought my 4th CRV from Ron Wilson! Great customer service, no pressure, straight forward and extremely helpful and knowledgeable sales person. I recommend Auto Fair always and I will return!

    Does recommend this dealer
    AutoFair Honda

    Thank you very much for writing such an incredibly complimentary review of your experience with Ron Wilson! Please enjoy your new CRV and let us know if we can ever help you again in anyway!


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  • Mr. Robert Klimm

    Today we bought two Hondas (Pilot and Crv) from Keith Ladd! Keith made our experience very easy and pleasant. He was very knowledgeable and eas...


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    Today we bought two Hondas (Pilot and Crv) from Keith Ladd! Keith made our experience very easy and pleasant. He was very knowledgeable and easy to work with. We would highly recommend him!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • One thing after another.... AWFUL!

    Initially made contact via phone to inquire about a Honda Pilot. When I questioned why a friend just bought a Pilot 2 years newer then the model I...


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    Initially made contact via phone to inquire about a Honda Pilot. When I questioned why a friend just bought a Pilot 2 years newer then the model I was looking at and with less miles for LESS money, I was given some crap answer... I should have been smart enough to hang up and shop at another dealership. They were so eager to sell the car to me, they offered to deliver it to my door, which sounded amazing! a delivery would save me over 3 hours of driving/childcare etc. So the salesperson delivered (at night, which was a poor choice) ALL the paper work from the finance dept had my last name misspelled. I enjoyed the Pilot and decided to make the purchase. Upon closer inspection to the paperwork, I noticed two $800+ charges. One for Gap insurance the finances dept told me was "included" and the other for the service package I purchased but the amount was more then we discussed over the phone. Then, an interior light wasn't working properly AND they delivered me a car with NO inspection sticker and gave me the run around about getting one at a local Honda Dealership. The ENTIRE point of delivery was to avoid driving to Manchester from my town, which is 3+ hours of driving with THREE little kids! Finally after a strongly worded e-mail a manager called me. He offered to have someone come to my home, pick up my Pilot and have the inspection sticker placed and light serviced. Perfect! what service. The salesperson brought me a CR-V for the day, leaving me with the WRONG remote, luckily I called her before she got to far away and she returned and gave me the correct remote to start the loaner car. Not impressed. The next day my Pilot is returned, but the return driver has ZERO info regarding the light, he was just told to deliver the car... sigh! So another phone called and phone tag to find no issues were found with the light. it's magically working now. The kicker! The part that made me write this warning of a review. When I spoke to the finance dept and deiced to purchase the maintenance package, Oil change/tire rotation/spare key/inspection for three years... I asked very clearly and more then once WHERE those services could be rendered as I didn't have time to drive 3+ hours for an oil change etc. she assured me of the local places near me, I even wrote them down. She told me I would get a coupon book with locations listed and all I had to do was present the coupon when service was needed, how easy, right? WRONG! I finally got my coupon book in the mail today, guess where the services must be provided? Yup, Manchester NH. The EXACT opposite of what I very clearly and directly asked BEFORE spending $800 on a plan that is literally a pain in my butt and a HUGE inconvenience to me, my family and more importantly my children. Not to mention the gap insurance that was supposed to be included in the deal, I could have got for FAR less through my own insurance company. I am baffled at the lack of communication, customer service and clarity of information provided during this process. Not to mention my entire loan was sent to the bank with incorrect spelling, thankfully the bank CSR was intelligent, helpful and extremely helpful getting my documents corrected. Had to wait to register my car due to incorrect spelling on the title paperwork. I cannot recommend this dealership to anyone, it's been one headache after the next! Looking back, I got a bum deal. They were NOT at all willing to work with me to meet my budget, or truthfully answer my questions. Thankfully the Pilot meets my needs and fits my family well. It's poor on gas, but I knew that was the trade off going from a Subaru to a Pilot to accommodate the children/dogs/gear. Hopefully i do not face any mechanical issues with it and can trade it in for a newer model in a few years, I know exactly where I don't be going for a trade-in. If you are shopping, keep going.. Auto Fair Honda is not the place to spend your money!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good service
    April 3, 2017

    Great service. Staff are friendly and accomodating..My saleperson was Salman K. He was helpful and knowledgeable . The procees was long but I got ...


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    Great service. Staff are friendly and accomodating..My saleperson was Salman K. He was helpful and knowledgeable . The procees was long but I got the car I wanted..

    Does recommend this dealer

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  • AUTOFAIR HONDA MANCHESTER NH IS SIMPLY THE BEST

    HI I'M BIKER JOE, THREE TIMES THIS MONTH MY WIFE'S HONDA CRV MADE THE VCT ACTUATOR NOISE, SO MY WIFE & I TOOK HER HONDA CRV TO AUTOFAIR BECAUSE ...


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    HI I'M BIKER JOE, THREE TIMES THIS MONTH MY WIFE'S HONDA CRV MADE THE VCT ACTUATOR NOISE, SO MY WIFE & I TOOK HER HONDA CRV TO AUTOFAIR BECAUSE IN THE PAST THEY HAVE BEEN SIMPLY THE BEST. IN SERVICE, CHRIS SILVERA (AKA) SHARP DRESSED MAN .. WAS SO PROFESSION AND DID A GREAT JOB AT GETTING MY WIFE'S CRV IN FOR THE UPDATED VCT A. AND WAS SO GENEROUS TO GIVE US A BRAND NEW HONDA TO USE FOR THE DAY WHILE THEY DID THE UPDATE. I MUST TELL THERE POPCORN THERE IS GOOD . THEY TOOK MY WIFE'S CRV IN FOR SERVICE SO FAST AND SET US UP WITH A AWESOME HONDA TO USE .. WE DIDN'T EVEN HAVE TIME TO FINISH OUR POPCORN. HE HE HE NOW THAT'S FAST SERVICE. THEY ALSO DID A FREE OIL CHANGE AFTER THE REPAIR. ALSO THE SPECIAL THANK YOU TO THE AUTO PREP DEPT FOR TOUCHING UP THE PAINT ON THE TIRE RIM, THEY DID A GREAT JOB .. LOOKS BRAND NEW. HONESTLY THIS DEALER HAS BEEN AWESOME. YOU KNOW IT'S NOT JUST ABOUT BUYING A NEW OR USED HONDA , IT'S COMING HEAR AND KNOWING YOUR GOING TO BE TREATED RIGHT AND GETTING THE BEST SERVICE. THAT'S WHY A WHILE BACK I BOUGHT TWO NEW HONDA CRV'S MMM THERE SIMPLY THE BEST ... BIKER JOE

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • AWESOME SERVICE

    Hi i'm BIKER JOE, i took my wife CRV to Honda Autofair in Manchester N.H. for Service because her battery was very week and i have been Charging i...


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    Hi i'm BIKER JOE, i took my wife CRV to Honda Autofair in Manchester N.H. for Service because her battery was very week and i have been Charging it every 3 weeks to keep it Full Charged. so i took it to Honda Autofair and Service Manager Rich ST Jean put in a New Battery to make me a Happy Customer. My Service Appointment was so QUICK , They were FINISHED before i could even get a bag of Popcorn and sit down. HE HE HE i want to give Rich a Very SPECIAL THANK YOU FOR ALL YOUR HELP. Your the MAN .. Thanks Biker joe

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?

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  • Slow service.

    It took two trips to the dealership to replace the receiver on one seatbelt. They were told what the problem was before the first visit, yet they...


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    It took two trips to the dealership to replace the receiver on one seatbelt. They were told what the problem was before the first visit, yet they had to order the part. On the second visit, they had no information as to which seatbelt had to be repaired.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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