McGrath Acura of Westmont

Reviews

Average Ratings

4.4
828 lifetime reviews. Includes reviews of McGrath Acura of Westmont from DealerRater.com
  • *******

    As soon as we arrived we were greeted and was offered coffee and there wasn't any. 2. When we went to look at the car and the coolant was low. B...


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    As soon as we arrived we were greeted and was offered coffee and there wasn't any. 2. When we went to look at the car and the coolant was low. Beth was nice. It was nice of her to hold the vehicle until we arrived. But have no knowledge about the vehicle. She looked clueless. Then, took it for test drive, gas light came on as soon as we left the parking lot, (Really low on gas) And when we finally bought the car, you'd think that they will wash the car and they didnt. It was filthy and smells inside. Then everyone received flowers but us. I don't know if it was just our luck or what. This place is very basic for selling luxury cars, very unorganized (workers was all over the place). Only 2 finance officers were there with 4-5 clients waiting. Nobody knew were the coolant was. It sounded like the mechanics had already left early. Another thing, when we finally about to sign the contract, the color of the suv was wrong, and was put truck instead of suv. Then the plate was put in the wrong truck. Good thing Beth caught it. We've been to several car dealer and this is the worst and would not recommend to anybody.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Trade In
    December 4, 2017

    Went in for service on vehicle and ended running into same sales guy who sold us the car and ended up talking about another experience with anothe...


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    Went in for service on vehicle and ended running into same sales guy who sold us the car and ended up talking about another experience with another employee there and the non friendly encounter and in the end he worked with us on doing a trade in for another car, which the previous employee did not give us a chance. Thank You Carlo Buonavolanto.

    Does recommend this dealer

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  • Great purchase experience

    Completely happy with my experience at McGrath. Sales staff was great and I felt welcomed, not pressured. I will return.


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    Completely happy with my experience at McGrath. Sales staff was great and I felt welcomed, not pressured. I will return.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Do The Math, AVOID McGrath
    November 13, 2017

    Drove almost 2 hours to look at a vehicle here. After the test drive I actually really liked the vehicle. However, what I didn't like, and why I'm...


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    Drove almost 2 hours to look at a vehicle here. After the test drive I actually really liked the vehicle. However, what I didn't like, and why I'm writing this warning to everyone else is the fact they the refused to give me any sort of numbers unless I put in a credit application. I have worked with many other dealerships in the past so I know this is not necessary and also a form for what they call pre-qualifying which is never supposed to happen but since I drove almost 2 hrs to this dealership and liked the car, I agreed to fill out the app but with a stipulation of TRUST from my salespeson, Beth, that they would not run my credit unless we were able to agree on a price, which I feel is a more than reasonable request (BIG MISTAKE). When I realized that we were not going to be able to come to a reasonable agreement, I did what anyone else would do and walked away. I assumed that was the end of it and if it was, I would not be writing this review. The reason for this review is because after the fact, McGrath ended up running my credit 5 different times after I left!! Now I have to go through all this trouble to dispute these 5 inquiries which, left untouched, will majorly affect my credit! Also, to top it all off, I've tried 4 times to call and resolve this without having to post this review/warning and not one person has cared enough to call me back and help, so here we are. I know how much dealerships love their commercials and silly play on words so I came up with one on my own based on my experience.... See title...

    Does not recommend this dealer

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  • Great experience
    November 1, 2017

    My husband and I have been leasing cars for quite awhile. McGrath Acura makes the whole process of leasing and then releasing a breeze. Was a wo...


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    My husband and I have been leasing cars for quite awhile. McGrath Acura makes the whole process of leasing and then releasing a breeze. Was a wonderful experience. Less hours than we thought in the showroom.

    Does recommend this dealer

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  • Patrick O'Day is great!!
    October 24, 2017

    Patrick from (Westmont Acura) was so wonderful to work with. My experience from the beginning to the end of my time at the dealership was pleasant...


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    Patrick from (Westmont Acura) was so wonderful to work with. My experience from the beginning to the end of my time at the dealership was pleasant and easy going. I did not feel rushed or pressured to make any decisions. I got to test drive my vehicle, learned all I needed to know about my vehicle and helped me get a great deal on my dream car. Patrick stayed patient and truly showed interest in wanting to help me get the best deal on the vehicle I wanted. I would highly recommend this dealership and specifically working with Patrick due to my amazing experience. Thank you so much!!!

    Does recommend this dealer

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  • Had a great experience!!

    Patrick from (Westmont Acura) was so wonderful to work with. My experience from the beginning to the end of my time at the dealership was pleasant...


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    Patrick from (Westmont Acura) was so wonderful to work with. My experience from the beginning to the end of my time at the dealership was pleasant and easy going. I did not feel rushed or pressured to make any decisions. I got to test drive my vehicle, learned all I needed to know about my vehicle and helped me get a great deal on my dream car. Patrick stayed patient and truly showed interest in wanting to help me get the best deal on the vehicle I wanted. I would highly recommend this dealership and specifically working with Patrick due to my amazing experience. Thank you so much!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Paul Stewart Recommendation
    September 28, 2017

    My wife Donna and I were blessed to have the professional and polite car buying experience at McGrath Lexus in Westmont especially with our salesm...


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    My wife Donna and I were blessed to have the professional and polite car buying experience at McGrath Lexus in Westmont especially with our salesman Mr. Paul Stewart. Paul took time giving us a A+ service and detail to many of the desires we had. His persistence in helping us find the exact color my wife wanted gave us confidence we went to the right place. He gave us a great deal and went above and beyond to ensure we were satisfied. When we discovered a small problem with the exterior of the vehicle upon the final inspection, he personally took the vehicle to the shop for it to be repaired to our satisfaction. McGrath is blessed to have him as part of their team of professionals who give exceptional service and attention to detail.

    Does recommend this dealer

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  • HORRIBLE !!!!
    August 31, 2017

    If I can give this place 0 stars I would. I called about a used car they had on the website and was told they had it, I come in the same day only ...


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    If I can give this place 0 stars I would. I called about a used car they had on the website and was told they had it, I come in the same day only to find out they didnt, SO TYPICAL of these sleazy McGrath dealers, anything to get you in the door. I had a similiar experience at the Lexus store next door last year but figured with this being an Acura store I'd try it. Believe me WAS I WRONG. This place now has 2 strikes against them and Im not about to give them a 3rd. As I was going to leave I was approached by a woman named Melissa Hansen who came across as the most arrogant person I've ever dealt with, I asked who she was and said she was a Manager, she told me it was my fault for not calling first...REALLY and your a manager????? I did call and someone who answered told me it was available so I came in. Never ever again, this is a warning people, I should have never even gone to this place seeing it only had 3 stars and this happened before at there Lexus store. Lesson learned.

    Does not recommend this dealer

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  • Shopping for an 2015 Acura MDX

    The process of buying a car is usually tedius. Acura of Westmont made the process fun. The sales person (Patrick O'Day) was very helpful answeri...

    Dealer Response

    Marsel-thank you for the 5 STAR review! We are thrilled to hear that Patrick took such great care of you! Welcome to our McGrath Acura family!


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    The process of buying a car is usually tedius. Acura of Westmont made the process fun. The sales person (Patrick O'Day) was very helpful answering all the questions and presenting all the features and ammenities of the car. The negotiations were tough but Pat helped us along the whole way. I would definitely go back for future car needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Marsel-thank you for the 5 STAR review! We are thrilled to hear that Patrick took such great care of you! Welcome to our McGrath Acura family!


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