McGrath Acura of Westmont

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.5
809 lifetime reviews. Includes reviews of McGrath Acura of Westmont from DealerRater.com
  • Mcgrath Acura purchase new car
    June 22, 2017

    Salesman, John Unger very easy to deal with and Keith Harmon gave a great tutorial and even came to our home to help set garage opener. Great service


    Show Full Review

    Salesman, John Unger very easy to deal with and Keith Harmon gave a great tutorial and even came to our home to help set garage opener. Great service

    Does recommend this dealer

    Hide Full Review
  • By far the BEST dealer experience we???ve ever had!
    June 15, 2017

    Right as we walked in, we were immediately greeted with warm welcomes and smiles. That for us was an amazing start, seeing how we???re in our mid ...

    McGrath Acura of Westmont

    Thank you so much for the 5 STAR review. I am happy to hear that Sam provided you the customer service that we pride ourselves so much on here at...


    Show Full Review

    Right as we walked in, we were immediately greeted with warm welcomes and smiles. That for us was an amazing start, seeing how we???re in our mid 20???s and most other places would just assume we came out of boredom. SAM SHAHEEN is an EXCELLENT sales man, who DIDN???T pressure us into anything what so ever. Sam was also one of the MOST relaxed sales men I???ve ever dealt with in all of my car buying experiences. Another thing I really enjoyed about Sam, was he simply gave us the plate and didn???t join in on the ride. To be that???s very important. I don???t want to be intimidated by someone sales man talking my ear off as I???m trying to listen to the car. Great job Sam! Then came financing??? Amiee is just as wonderful. Even after we agreed to an interest rate, she followed up the very next day with an even better APR. VERY VERY CUSTOMER FOCUSED! I???ve seen many ???McGrath??? plates around town, but now I can say I truly understand why. I couldn???t be a more Happier owner of my 2014 Acura TSX. I have NO doubts that I will be a returning customer and referral of friends and family. Thank you guys so much for making it a real happy experience. Those are few and far, but not at McGrath Acura of Westmont.

    Does recommend this dealer
    McGrath Acura of Westmont

    Thank you so much for the 5 STAR review. I am happy to hear that Sam provided you the customer service that we pride ourselves so much on here at McGrath Acura and that Aimee even went above and beyond by getting you a FANTASTIC deal on the vehicle YOU wanted. Thanks again for the great review and welcome to the McGrath family!


    Hide Full Review
  • McGrath Acura of Westmont - First Class all the Way
    June 14, 2017

    In working with the sales and F&I at McGrath Acura of Westmont they were First Class all the Way. The salesperson Beth M. called me on the phone t...

    McGrath Acura of Westmont

    Andrew, thank you for the 5 star review! We are happy to hear that your experience reflects our customer service orientated approach to the car bu...


    Show Full Review

    In working with the sales and F&I at McGrath Acura of Westmont they were First Class all the Way. The salesperson Beth M. called me on the phone to set up an appointment and had the three cars I was interested in lined up for me to look at. The F&I manager Sebastian and F&I associate Aimee R. made the experience simple and easy and I felt well taken care of. I would go back to the dealership for service and another car down the road as they made the entire process and enjoyable pain free experience.

    Does recommend this dealer
    McGrath Acura of Westmont

    Andrew, thank you for the 5 star review! We are happy to hear that your experience reflects our customer service orientated approach to the car buying and service experience throughout the entire experience and with all of our staff. Thanks again for the great review, and welcome to the McGrath family!


    Hide Full Review
  • Service
    June 13, 2017

    I went for my first routine oil change . My service associate was a young lady who was very professional and I was happy to have a woman take care...

    McGrath Acura of Westmont

    Thanks for choosing us for your service needs and for taking the time to leave a GREAT 5 STAR review. I am happy that Samantha took good care of y...


    Show Full Review

    I went for my first routine oil change . My service associate was a young lady who was very professional and I was happy to have a woman take care of the service . Of course Acura is a great vehicle but service at Mc Grath was exceptional too.

    Does recommend this dealer
    Came in for service or repair
    McGrath Acura of Westmont

    Thanks for choosing us for your service needs and for taking the time to leave a GREAT 5 STAR review. I am happy that Samantha took good care of you and you are pleased with not only your vehicle but our service as well. Welcome to the family!


    Hide Full Review
  • Dealer Who Listens
    June 12, 2017

    This was our first time purchasing from McGrath Acura. I usually dread having to deal with car salespeople but this experience was enjoyable. We ...

    McGrath Acura of Westmont

    Anita,Thank you so much for the 5 STAR review. We are happy to hear that Brand and Beth and Jae all made you feel like part of the McGrath family ...


    Show Full Review

    This was our first time purchasing from McGrath Acura. I usually dread having to deal with car salespeople but this experience was enjoyable. We talked with Brad Bartholow, Beth Markgraf and the finance department and was suprised to be dealing with such knowledgeable and genuinely nice group of people.

    Does recommend this dealer
    McGrath Acura of Westmont

    Anita,Thank you so much for the 5 STAR review. We are happy to hear that Brand and Beth and Jae all made you feel like part of the McGrath family because YOU ARE! Thank you for taking the time to share your kind words and thanks for your loyal patronage.


    Hide Full Review
  • World Class Service and Experience
    June 7, 2017

    The staff and this dealership are "World Class"! I demonstrate half a million dollar printing equipment for one of the biggest companies in the wo...

    McGrath Acura of Westmont

    Frank, thank you so much for the 5 STAR review. I am happy to hear that John provided you the customer service that we pride ourselves so much on ...


    Show Full Review

    The staff and this dealership are "World Class"! I demonstrate half a million dollar printing equipment for one of the biggest companies in the world and I'm not only blown away by their gorgeous new showroom and how I feel treated and respected from the time I walk in the door to when I drive away but to be that impressed makes me take a look at where I can up my game in our show room. Everyone should feel this way about buying a car. What's normally a very dreaded stressful life experience for some people McGrath Acura sets the bar in my opinion very high. As long as I can afford to treat myself to the best cars I've ever driven McGrath will always have my business. This is my 3rd Acura with them. John Unger my salesperson first and foremost is a straight shooter and stand up guy. Respectful of my time I was in and out and feel I get a better deal than I was expecting. Melissa Hansen Kann, always welcomes me, jokes around and is just an overall charming person to deal with. Julie, Damian, the gentleman who reviewed the vehicle features with me whose name escapes me at the moment but by far a very knowledgeable and patient part of the team I appreciate them all staying so late to help get me out the door. Thank you everyone on the team behind this very well oiled machine. See you soon and it's good to be back in the Acura family. -Frank Skupien

    Does recommend this dealer
    McGrath Acura of Westmont

    Frank, thank you so much for the 5 STAR review. I am happy to hear that John provided you the customer service that we pride ourselves so much on here at McGrath Acura and even went above and beyond by getting you a FANTASTIC deal on the vehicle YOU wanted. Thanks again for taking the time to write the great review and welcome back to the McGrath Acura family.


    Hide Full Review
  • Unprofessional and lied to us
    May 25, 2017

    Sales people and managers were extremely unprofessional throughout the entire experience. Lied to us about a number of items regarding the vehicle...

    McGrath Acura of Westmont

    Hello. I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here ...


    Show Full Review

    Sales people and managers were extremely unprofessional throughout the entire experience. Lied to us about a number of items regarding the vehicle and repairs they promised to do, but did not. I would never give a dealership like this my business and regret purchasing a vehicle from them. I have never had such a poor customer service experience with any company. Said they would fix a number of items before the vehicle was delivered and go over the vehicle entirely and make sure all problems were taken care of. They did fix a few items, but neglected to fix a number of other things. When we called for reimbursement after spending a few thousand to repair the items they neglected to, they claimed that the items they did not fix were not safety issues, meaning they were not obligated to fix them. I am in shock at how unprofessional the dealership and its employees, including the general manager, were throughout the entire experience.

    Does not recommend this dealer
    McGrath Acura of Westmont

    Hello. I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. To better understand and properly address your visit, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at mhansen@acurawestmont.com . She is looking forward to hearing from you!


    Hide Full Review
  • Amazing service and understand your needs
    May 11, 2017

    Purchased a vehicle there a couple of weeks ago and the service was great! Beth Markgraf helped me out and knew exactly what I wanted and the fina...

    McGrath Acura of Westmont

    Linda, thank you for the 5 star review! We are happy to hear that your experience with Beth reflects our customer service orientated approach to t...


    Show Full Review

    Purchased a vehicle there a couple of weeks ago and the service was great! Beth Markgraf helped me out and knew exactly what I wanted and the finance department made it happen. They went the extra mile to make sure I was happy.

    Does recommend this dealer
    McGrath Acura of Westmont

    Linda, thank you for the 5 star review! We are happy to hear that your experience with Beth reflects our customer service orientated approach to the car buying experience. Thanks again for the great review, and welcome to the McGrath family!


    Hide Full Review
  • Amazing Car Buying Experience
    May 10, 2017

    This is my 3rd purchase from a McGrath Store, and I honestly do not know why anyone would buy anywhere else. Their customer service is 2nd to none...

    McGrath Acura of Westmont

    Ryan, thank you so much for the 5 STAR review. I am happy to hear that Mishka AND Tiarra provided you the customer service that we pride ourselves...


    Show Full Review

    This is my 3rd purchase from a McGrath Store, and I honestly do not know why anyone would buy anywhere else. Their customer service is 2nd to none. From the moment we walked in, we were greeted by Mishka and Tiarra. Both worked together to find us exactly what we were looking for. We never felt pressured, and they both search all of their inventory and every financing option to find us the best fit for our taste AND our budget. We found the car we wanted and it happened to be a tad over budget. No worries there, the finance manager Jae made sure to get us to the payment we were comfortable. The free coffee, water and lunch was just icing on the cake! If you are trying to find a dealership, look no further. 1st class service all the way.

    Does recommend this dealer
    McGrath Acura of Westmont

    Ryan, thank you so much for the 5 STAR review. I am happy to hear that Mishka AND Tiarra provided you the customer service that we pride ourselves so much on here at McGrath Acura and Jae even went above and beyond by getting you a FANTASTIC deal on the vehicle YOU wanted. Thanks again for the great review and for being a continued part McGrath family!


    Hide Full Review
  • Amazing Car Buying Experience

    This is my 3rd purchase from a McGrath Store, and I honestly do not know why anyone would buy anywhere else. Their customer service is 2nd to none...

    Dealer Response

    Thank you so much for the 5 star review, Ryan. And on ALL the sites no less. We very much appreciate the vote of confidence and are happy that you...


    Show Full Review

    This is my 3rd purchase from a McGrath Store, and I honestly do not know why anyone would buy anywhere else. Their customer service is 2nd to none. From the moment we walked in, we were greeted by Mishka and Tiarra. Both worked together to find us exactly what we were looking for. We never felt pressured, and they both search all of their inventory and every financing option to find us the best fit for our taste AND our budget. We found the car we wanted and it happened to be a tad over budget. No worries there, the finance manager Jae made sure to get us to the payment we were comfortable. The free coffee, water and lunch was just icing on the cake! If you are trying to find a dealership, look no further. 1st class service all the way.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the 5 star review, Ryan. And on ALL the sites no less. We very much appreciate the vote of confidence and are happy that you plan to come here going forward due to our no pressure, customer service orientated business model. Thanks again and we look forward to your future visits. Thanks!!


    Hide Full Review