McGrath Acura of Westmont

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Used 888-487-6585 Email Dealer
Service 888-846-6660

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Reviews

Average Ratings

4.6
782 lifetime reviews. Includes reviews of McGrath Acura of Westmont from DealerRater.com
  • Nice dealership! Nice people!
    February 16, 2017

    I stopped in to see their used cars, they had a good selection. My salesman Patrick was a nice guy answered all my questions, very helpful they ha...

    McGrath Acura of Westmont

    Thank you so much for the great review. We are proud to hear that your experiences with Patrick and the whole team were able to exceed your expect...


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    I stopped in to see their used cars, they had a good selection. My salesman Patrick was a nice guy answered all my questions, very helpful they have a very good sales team, I was in and out with a nice 2013 TL ! At a very good price!

    Does recommend this dealer
    McGrath Acura of Westmont

    Thank you so much for the great review. We are proud to hear that your experiences with Patrick and the whole team were able to exceed your expectations. Thanks again and welcome to the McGrath family!


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  • Great experience!!
    February 2, 2017

    My husband and I went to McGrath Accura to look at possibly trading in our car, but weren't sure exactly what we could afford or what we wanted. I...

    McGrath Acura of Westmont

    Dakota, we are so happy to hear that we were not "typical" and that you had a GREAT experience. Sales to Manager to Finance Manager and it sounds ...


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    My husband and I went to McGrath Accura to look at possibly trading in our car, but weren't sure exactly what we could afford or what we wanted. I never thought we'd end up buying a car that day, but they found a way to make our top selection work for our budget. Patrick couldn't have worked harder to show us many cars and give us all the explanations we needed. Sebastian made the numbers work, and Dean in the office was just wonderful and made us feel like family. Couldn't be happier, would highly recommend this dealership, not your "typical" car salesmen

    Does recommend this dealer
    McGrath Acura of Westmont

    Dakota, we are so happy to hear that we were not "typical" and that you had a GREAT experience. Sales to Manager to Finance Manager and it sounds like everything went off without a hitch. Thanks for the great review, the confidence in your recommendation and welcome to the McGrath family!


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  • Couldn't be happier

    My husband and I went to McGrath Accura to look at possibly trading in our car, but weren't sure exactly what we could afford or what we wanted. I...

    Dealer Response

    Thank you so much for the GREAT 5 STAR review! It's always great to hear that our "untypical" dealership experience shows and you do end up feelin...


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    My husband and I went to McGrath Accura to look at possibly trading in our car, but weren't sure exactly what we could afford or what we wanted. I never thought we'd end up buying a car that day, but they found a way to make our top selection work for our budget. Patrick couldn't have worked harder to show us many cars and give us all the explanations we needed. Sebastian made the numbers work, and Dean in the office was just wonderful and made us feel like family. Couldn't be happier, would highly recommend this dealership, not your "typical" car salesmen

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the GREAT 5 STAR review! It's always great to hear that our "untypical" dealership experience shows and you do end up feeling like family. That is how we like to operate as making sure that you have all the information you need and are 100% comfortable is what is most important to us. All of the things that come after are the easy part. Thanks again for the great review and welcome to the McGrath family!


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  • Awsome dealer

    Great place to buy a car it was the fastest i ever been in a dealer and out everytning went so smooth sales staff are great

    Dealer Response

    Dan, thank you so much for the great review. I'm glad that Patrick was able to make the process as easy and as efficient as possible. We appreciat...


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    Great place to buy a car it was the fastest i ever been in a dealer and out everytning went so smooth sales staff are great

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dan, thank you so much for the great review. I'm glad that Patrick was able to make the process as easy and as efficient as possible. We appreciate the vote of confidence and welcome to the McGrath family!


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  • Don't waste you time

    The sales representative was okay. However his manager was very condescending. When we couldn't come to an agreement the Sales Manager tried to st...

    Dealer Response

    Hello,I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here a...


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    The sales representative was okay. However his manager was very condescending. When we couldn't come to an agreement the Sales Manager tried to steer me towards another vehicle model! They have had to drop the price of the vehicle I wanted to purchase and keep trying to get me back into their facility! I have since purchased the model I wanted at another dealership!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. To better understand and properly address your visit, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at mhansen@acurawestmont.com . She is looking forward to hearing from you!


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  • Smooth Transition

    We were leasing an ILX and it was nearing the end of our lease. Dealership was interested in our vehicle. We weren't sure if we wanted to get anot...

    Dealer Response

    TLX customer from Burr Ridge, thank you so much for the 5 STAR review. I am happy to hear that Mishka provided you the customer service that we pr...


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    We were leasing an ILX and it was nearing the end of our lease. Dealership was interested in our vehicle. We weren't sure if we wanted to get another car. Mishka the sales manager was very patient, understood our situation. Even after telling him we weren't sure of getting a new car today he did NOT once pressure us. He was with us all the way even through delivery. He found a price point for us that we could afford. Now we have a TLX (upgraded!) and it is a wonderful vehicle. Thank you Mishka! Go see Mishka!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    TLX customer from Burr Ridge, thank you so much for the 5 STAR review. I am happy to hear that Mishka provided you the customer service that we pride ourselves so much on here at McGrath Acura and even went above and beyond by getting you a FANTASTIC deal on the vehicle YOU wanted. Thanks again for the great review and welcome to the McGrath family!


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  • BEST SERVICE EVER
    December 7, 2016

    Cathy Kacor is the best Service Adviser, Whenever I have a question or need help she is always there to help. I had a window problem not working ...

    McGrath Acura of Westmont

    Craig K, thank you for the 5 star review! We are happy to hear that your experience reflects our customer service orientated approach. Thanks agai...


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    Cathy Kacor is the best Service Adviser, Whenever I have a question or need help she is always there to help. I had a window problem not working right on my RDX and right away she had it reprogramed and knew what the issue was very impressed. Thank you Craig K

    Does recommend this dealer
    Came in for service or repair
    McGrath Acura of Westmont

    Craig K, thank you for the 5 star review! We are happy to hear that your experience reflects our customer service orientated approach. Thanks again for the great review, and welcome to the McGrath family!


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  • Great service
    December 7, 2016

    I was completely satisfied with my service. Cathy Kacor was very helpful and very friendly in assisting me with my car troubles. I really apprecia...

    McGrath Acura of Westmont

    Bill K, I am happy to hear that your experience here at McGrath Acura was friendly and left you trouble free. Thanks for the 5 star review! We a...


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    I was completely satisfied with my service. Cathy Kacor was very helpful and very friendly in assisting me with my car troubles. I really appreciate the work.

    Does recommend this dealer
    Came in for service or repair
    McGrath Acura of Westmont

    Bill K, I am happy to hear that your experience here at McGrath Acura was friendly and left you trouble free. Thanks for the 5 star review! We appreciate your recommendations!


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  • I'm in love!

    So originally went in to go check out an Acura RDX to go see if I liked it , I ended up falling in total love with it! This was my first car purch...

    Dealer Response

    RDXgirl, thank you for the 5 star review! We are happy to hear that your experience reflects our customer service orientated approach to the car b...


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    So originally went in to go check out an Acura RDX to go see if I liked it , I ended up falling in total love with it! This was my first car purchase so I was really nervous about making a decision on something used and pricey. Patrick O'day the salesman my mom and I worked with was extremely patient with me! Everyone in the facility was really nice! And the Acura dealership was very very clean! Hot chocolate machine was my favorite thing! Thank you McGrath Acura of Westmont! And thank you so much Patrick!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    RDXgirl, thank you for the 5 star review! We are happy to hear that your experience reflects our customer service orientated approach to the car buying experience. Thanks again for the great review, and welcome to the McGrath family!


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  • Unethical User Car Buying Experience

    Not being from the Chicago area, I relied heavily on phone and email communications with my sales person during the buying process of a used MDX t...

    Dealer Response

    Hello mpls buyer, I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excel...


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    Not being from the Chicago area, I relied heavily on phone and email communications with my sales person during the buying process of a used MDX that was advertised at McGrath Acura of Westmont. Site unseen, and after a considerable amount of email and phone negotiation, we struck a bargain. I was informed that my terms and price were accepted to by "management" The terms dictated that I put down a non-refundable deposit. The next day when I attempted to make the deposit, my sales person made a u-turn and informed me that they were no longer comfortable selling the vehicle due to a "safety" concern. Upon receiving this email, I immediately tried contacting my sales person to find out more about the nature of the situation. At this point, my sales person stopped answering my phone calls and emails. The vehicle remained listed on their website for about another month. During this time, I called several more times, speaking with different sales people, all of which indicated that the vehicle was available and they were happy to show it to me. To me, this demonstrated that there was nothing actually wrong with the car, and the dealership simply wanted to back away from the deal. This is all fine, but I wish they would have informed me in a more ethical manner. I have since then purchased a MDX from a different Acura dealer, where I was treated well.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello mpls buyer, I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. To better understand and properly address your visit, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at mhansen@acurawestmont.com . She is looking forward to hearing from you!


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