McGrath Lexus of Westmont

Reviews

Average Ratings

4.8
1050 lifetime reviews. Includes reviews of McGrath Lexus of Westmont from DealerRater.com
  • Excellent customer service and made the purchase e

    Joe Scala made my buying experience the best I have ever had and I will buy my next car from McGrath and Joe Scala.


    Show Full Review

    Joe Scala made my buying experience the best I have ever had and I will buy my next car from McGrath and Joe Scala.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Poor Customer service

    I went into McGrath Lexus in Westmont earlier this week to purchase an RX 350. I was due to pick up my car today. The salesman was ill-prepared fo...


    Show Full Review

    I went into McGrath Lexus in Westmont earlier this week to purchase an RX 350. I was due to pick up my car today. The salesman was ill-prepared for my purchase. They had the wrong car ready. They realized they made a mistake with our pricing and wanted to charge me $2000 more. I got up and left. I had leased 4-5 cars with McGrath Lexus previous to this purchase. Very upsetting.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • SPECTACULAR & AMAZING!
    December 6, 2017

    My husband & I were looking to trade in his vehicle for an NX. We had called earlier in the week to set an appointment with Joe, who was recommen...


    Show Full Review

    My husband & I were looking to trade in his vehicle for an NX. We had called earlier in the week to set an appointment with Joe, who was recommended to us. This is our 5th purchase/lease with McGrath Lexus...the hassle-free negotiations, the customer service & the quality of the vehicles keeps us coming back and also referring our family (parents have purchased 2 cars now from McGrath). Our appointment was for the morning of Black Friday. Joe was very honest and direct in answering our questions. The process with him was quick and efficient. While the vehicle we had initially inquired about wasn't available, he immediately had options for us to consider. Knowing that we were in a RUSH and that finance had other clients in front of us, Joe checked in on us to give us an ETA. While we waited to be seated with the finance department, Ben walked us through the features of our NX and took the time to set everything up for us. After he was finished, finance was ready to see us - -Aldo too made the experience painless & efficient. Excluding the time we waited to see finance, we would have been in and out of the dealer in 1 hour total time! - - THANK YOU - - VERY HAPPY CUSTOMERS! A very big thank you & huge hugs all around to Joe, Ben & Aldo!!

    Does recommend this dealer

    Hide Full Review
  • disappointed

    Drove 2 hours each way to buy an L Certified Lexus gs350. Ad said no damage and no accidents. Got to dealership and car has obvious collision dama...


    Show Full Review

    Drove 2 hours each way to buy an L Certified Lexus gs350. Ad said no damage and no accidents. Got to dealership and car has obvious collision damage to drivers side rear, and car had bald tires. L certification specifies that tires can be no less than 5/32 tread depth. Had they been up front with me I could have saved a lot of time today.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Spectacular dealership and excellent customer service
    November 30, 2017

    Took my dad in to finally lease a new car after he had been driving the same one for 10 years. Was referred by a friend I trust to Greg Luzinski a...


    Show Full Review

    Took my dad in to finally lease a new car after he had been driving the same one for 10 years. Was referred by a friend I trust to Greg Luzinski and she was spot on. My dad is a bit old school and was a little hesitant since he had never leased a car before. Greg displayed excellent customer service and explained everything to my dad clearly with no games etc. He gave him a great deal and the whole process was quick and easy. Aldo Datoli in finance was also excellent and very personable while explaining all options clearly. The dealership is spectacular and we were very impressed. It is a bit of a drive from St. Charles but my dad said he'll gladly make it for any service/car washes because of the way he was treated.

    Does recommend this dealer

    Hide Full Review
  • Pre-owned Toyota
    November 22, 2017

    I had reached out to numerous dealers, big and small, looking for the right used car for me. It wasn't until I contacted Westmont Lexus about a pr...


    Show Full Review

    I had reached out to numerous dealers, big and small, looking for the right used car for me. It wasn't until I contacted Westmont Lexus about a pre-owned Toyota Solara that I felt that all my time searching had finally paid off. Casey got back to me quicker than I could have imagined. She answered my questions, invited me for a test drive, and confirmed my appointment all within an hour. When we arrived at the dealership she was welcoming, polite, and refreshingly direct and straightforward. Anyone who is looking for a great car buying experience with friendly and quality service won't do any better than Casey. Thanks Casey! Sincerely, Rafael & Lia

    Does recommend this dealer

    Hide Full Review
  • Great Experience!
    November 14, 2017

    I purchased a vehicle from Paul Stewart and I'd like to thank him for all he did to make this purchase happen! I highly recommend you seeing him!!...


    Show Full Review

    I purchased a vehicle from Paul Stewart and I'd like to thank him for all he did to make this purchase happen! I highly recommend you seeing him!! I am very happy with his service and I will be back to see him again. Angela Johnson

    Does recommend this dealer

    Hide Full Review
  • Exceptional Experience
    November 4, 2017

    I recently purchased another vehicle from Joe Scala. The first purchase was such a pleasant experience that I did not hesitate to return. Beside...


    Show Full Review

    I recently purchased another vehicle from Joe Scala. The first purchase was such a pleasant experience that I did not hesitate to return. Besides knowing that I am buying a quality used vehicle, Joe actually builds a relationship with his customers. His professional, no pressure demeanor makes you feel like you are shopping for a car with a friend. Joe is very knowledgeable about the vehicles he sells and he ensures you are getting the vehicle that is right for you. I also appreciate the fair value that I received for my trade-in. It???s a pleasure to work with a sales consultant and a dealership with integrity and business practices you can trust.

    Does recommend this dealer

    Hide Full Review
  • Great Experience!
    November 3, 2017

    Bought a 2012 Jeep Compass Limited for our daughter as her first car from Joe. Beautiful car! He made the whole process easy, and we were in and o...


    Show Full Review

    Bought a 2012 Jeep Compass Limited for our daughter as her first car from Joe. Beautiful car! He made the whole process easy, and we were in and out in a few hours. Dealership was very nice and everybody was accommodating. Aldo, the finance manager, was also great and very personable. We did run into a slight issue though with the vehicle--was originally told rear brakes and tires needed to be replaced due to a buzzing noise from the rear, did that and the noise still occurred. Contacted dealer and they resolved the issue very easily. I am very happy with the service I received from this dealer and will come back in the future and recommend to my friends and family. Thank you guys!

    Does recommend this dealer

    Hide Full Review
  • Excellent experience
    October 27, 2017

    The dealership is beautiful, the staff is extremely professional and accommodating. Joe patiently waited as I inspected and test drove the car. ...


    Show Full Review

    The dealership is beautiful, the staff is extremely professional and accommodating. Joe patiently waited as I inspected and test drove the car. Others have bought from here also and have had similar experiences. Would buy again from here. Thanks again Joe!

    Does recommend this dealer

    Hide Full Review