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Reviews

Average Ratings

5.0
12 lifetime reviews.
  • Outstanding!

    Mollie McGrath and everyone else we worked with were outstanding. Mollie is the nicest person and knew everything I asked! Any question or concern...


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    Mollie McGrath and everyone else we worked with were outstanding. Mollie is the nicest person and knew everything I asked! Any question or concern I had was answered. I never felt pressure and they made sure of that! I would recommend this dealership to everyone and anyone. Mollie helped me find the perfect car. I will never go anywhere else. Ya'll rock and I couldn't thank you enough!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wonderful Staff

    Let's start off by saying that on Monday 4/10/2016 we traveled all over Elgin to different dealers to find the perfect vehicle for my boyfriend. ...


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    Let's start off by saying that on Monday 4/10/2016 we traveled all over Elgin to different dealers to find the perfect vehicle for my boyfriend. McGrath Nissan was the 5th dealer we stopped at. When we arrived Jaw Stewart Promptly greeted us and asked us if we had any questions. We explained that we were not sure and if we could walk the lot. He told us which vehicles were used and which were new. We went off to look. Once we found some we went to him to ask prices and test drive one. He explained the cars features etc. then we went off for the drive. As we were driving we had questions on different parts on the vehicle and Jay did the best he could to answer them all with having a computer with more info in front of him. We got back to the dealer and explained that we didn't want to sit down and talk numbers and all that without my father being there to help us out. He understood and gave us his card to let him know when we would be stopping by with my dad. we shook hands and left. Few hours later we went back with my dad to test drive it again. Again Jay was very informative when my dad had questions for him as well. Which made my dad happy. Jay was not pushy and let us do the talking and explaining what would fit our budget and needs, instead of trying to push any vehicle on us to make a sale. We went back inside to to fill out the necessary paperwork and start on negotiation to take the car home. Once he was approved for the loan that's when the negotiations started. There was a bit of back and forth then Jeff Marcus the Used Car Manager came out to negotiate with my boyfriend. He was really easy to work with and made sure we had the price that was right for us so we didn't walk out empty handed. Jeff was also pleasant to work with. The final person we worked with to sign all the paper work with was the Finance Manager Mario Lopez. We had great conversations, He was easy to talk to. Explained everything and anything. Seriously helped my boyfriend out with an even better deal then what we walked in with. Helped that this was my boyfriends first time purchasing a vehicle by taking out a loan and we was great at explaining all the paper and the warranty etc. So from the moment we walked in to the moment we walked out we were handed with exceptional customer service. Everyone was super easy to work with and super easy to talk to when it came to concerns and questions. We couldn't have asked for a better dealership! After Monday you guys have earned longtime customers. We will be returning in the future and making sure to mention to family and friends that McGrath Nissan in Elgin is the place to go for a vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I love McGrath Nissan in Elgin, Illinois

    I got my new car almost a year ago at McGrath Nissan in Elgin. EVERYONE at the dealership was knowledgeable about their cars and ALL were very ki...


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    I got my new car almost a year ago at McGrath Nissan in Elgin. EVERYONE at the dealership was knowledgeable about their cars and ALL were very kind and professional. They worked with me to get the best deal that worked for me. I have had great service every time I go there. I go there often because they give free car washes when you buy a car from them and I am a really regular customer for that besides my regular check ups for my car. NO ONE in the service department have ever made me feel like I am being a bother when I come in for my car wash. This dealership has their act together and they know how to treat a customer. I would recommend this dealership to anyone looking for a car and I have done so.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Easy to work with and accomodating

    Although our sales person was new, he did a good job of taking care of us. And if he wasn't certain about something, he found someone who had answ...

    Dealer Response

    Jeff: Thank you for the kind words about McGrath Nissan and the our staff. We appreciate your business and look forward to serving you through o...


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    Although our sales person was new, he did a good job of taking care of us. And if he wasn't certain about something, he found someone who had answers. They gave us a very reasonable deal on a new Murano Platinum. The sales manager was very accomodating and we didn't feel pressured. Overall we were very pleased and happy with our purchase. They even let us have pizza they ordered for the employees, since were famished by 2pm. One our better car buying experiences.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jeff: Thank you for the kind words about McGrath Nissan and the our staff. We appreciate your business and look forward to serving you through out the ownership of your new Murano. Scott McGrath


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  • Great Car Buying Experience

    The best dealership I have ever walked into. They make you feel at home, no pressure from those pesky salesmen walking to your car asking if you w...


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    The best dealership I have ever walked into. They make you feel at home, no pressure from those pesky salesmen walking to your car asking if you want to purchase a car. The entire process was smooth and if I had to buy another car from a dealer I would definitely go back here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very Good Deal

    We have recently purchased 2 new Nissan cars from McGrath. My experience was very nice, Manny the sale manager was very helpful so was the salesma...


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    We have recently purchased 2 new Nissan cars from McGrath. My experience was very nice, Manny the sale manager was very helpful so was the salesman Ronni durate. I like the way they do business, they try everything they have on their hands to help us to get the cars we want. Others dealerships can not help me regarding price. I feel that McGrath Nissan is an honest dealer and you can trust them I didn't see anything wrong like other people writed about them. I would recommend McGrath Nissan to anyone interested in purchasing a new Nissan. I truly like McGrath!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • perfect experience

    I have recently purchased a new Nissan Altima from McGrath. My experience was wonderful from sales to service. I went to another dealership in the...


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    I have recently purchased a new Nissan Altima from McGrath. My experience was wonderful from sales to service. I went to another dealership in the area before I went to McGrath. The other dealership jerked me around regarding price. I feel that McGrath Nissan was honest from the beginning but I was lured in to another dealership based upon an unrealistic quote. I would recommend McGrath Nissan to anyone interested in purchasing a new Nissan. I truly feel that McGrath is honest!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Expect the Worst Customer service ever

    Manny Crisostomo is the rudest person I ever dealt with. I am an existing customer of McGrath Acura so decided to go over to Elgin McGrath Nissan ...


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    Manny Crisostomo is the rudest person I ever dealt with. I am an existing customer of McGrath Acura so decided to go over to Elgin McGrath Nissan to check out Nissan rouge with my brother. When we walked in, there were few sales associated walking around and nobody bothered to even greet us or ask what we were looking for. Finally when I approached a guy who was standing by the desk and working on the computer and he happened to be the sales manager Manny Crisostomo. I have been to several dealerships in my 6 new car buying experience and I must say I never experienced such an unfriendly person. He asked us what we are looking for, when we started telling him what we are looking for he was least bothered in what we were saying and continued working on his computer. And the worst part was when we told him about an ad from another dealership which listed an aggressive sale price for the Car, His response was Sickening he was like Just go buy it from there and started making jokes about it with his colleagues around him. He even called out at another manager who was sitting across from him and said, Look these guys are getting such and such car for this price and they all started cracking up as if they wanted to make us feel embarrassed.. This is the lowest level of customer service one can get ... I am so disappointed, I am going to talk about this experience to as many people as possible and write about this experience in every review site possible to make sure that any future customers thinking of going to Nissan Elgin should rethink their decision because of such low standard of customer support and hospitality....

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • No sale, but friendly

    We couldn't make a deal, but the salesman I talked to was very polite and fair. If we could have came to terms on a price I'm confidant the transa...


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    We couldn't make a deal, but the salesman I talked to was very polite and fair. If we could have came to terms on a price I'm confidant the transaction would have went smoothly.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Lack of Integrity / Honesty /

    I contacted the dealer's internet sales department regarding a used car. I was traveling about 2 hours so I wanted some details before making the ...

    Dealer Response

    I am very sorry that our internet manager missed the description on the Armada. Honestly, she is new at reading Carfax reports and was looking sp...


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    I contacted the dealer's internet sales department regarding a used car. I was traveling about 2 hours so I wanted some details before making the trip. Since the history report was not online, I asked the internet sales person to review with me. Reading from the report, she told me that the vehicle was from a loyal customer, that the customer had a fender bender and the vehicle was repaired at their shop, and other than that, it was a clean history report. I made the trip with the intentions of inspecting and purchasing. I arrived and drove the vehicle, and when I went inside I asked to see the history report. The first item on the list was that it had been a Nissan repurchase under the "lemon" program. I walked right away. When directly asked on the phone, the salesperson chose to ignore the facts, I'm guessing in the hopes I wouldn't ask when inspecting the vehicle. Regardless of my feeling about the vehicle being a lemon, I left because I could no longer trust the dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I am very sorry that our internet manager missed the description on the Armada. Honestly, she is new at reading Carfax reports and was looking specifically for accidents. The vehicle was purchased originally from another Nissan dealer, however the client did have all his service, as well and the body repair, done here at McGrath Nissan. I understand that you are frustrated, but I can assure you that it was not intentional. If you would like to discuss it further with me, please contact me at 847-695-6700. Thanks, Scott McGrath


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