Reviews

Average Ratings

4.8
284 lifetime reviews.
  • Excellent customer service!

    My first experience with Toyota but well assured will not be my last!! I would like to thank Andres, Mike and Dave for taking such awesome care of...

    Dealer Response

    Congratulations on your new Rav4! Thank you so much for such a great review and for coming to visit us at Grappone, we are happy we were able to s...


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    My first experience with Toyota but well assured will not be my last!! I would like to thank Andres, Mike and Dave for taking such awesome care of our needs and surpassing all expectations. All your services provided thru the process we could not ask for better. We look forward to enjoying our brand new Rav4! Thanks again to the Grappone family who make it a pleasure to walk thru the door!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Congratulations on your new Rav4! Thank you so much for such a great review and for coming to visit us at Grappone, we are happy we were able to set you up in a car that you love.


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  • great service

    I had the left side visor replaced. The customer service was great and done on time. Very pleased with experience.


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    I had the left side visor replaced. The customer service was great and done on time. Very pleased with experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Transparency counts.

    After many years doing business with Grappone, I have noticed the shift in culture in recent times, and I appreciate it. I have a sense that I can...


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    After many years doing business with Grappone, I have noticed the shift in culture in recent times, and I appreciate it. I have a sense that I can trust your recommendations without having to wonder if I'm being taken to the cleaners! I purchased a used car a few years ago, and I was really pleased that I didn't have to dicker over the price. It has proven to be a very reliable vehicle also.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service. clean and pleasant surroundings.

    we believe that all info necessary to make our decision to lease our new xle Toyota suv. was well presented and explained. all questions answered.


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    we believe that all info necessary to make our decision to lease our new xle Toyota suv. was well presented and explained. all questions answered.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service done well with a smile

    Warm welcome, comfortable waiting area and work done well at fair price. Were kept informed of progress and work was completed in less time than e...


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    Warm welcome, comfortable waiting area and work done well at fair price. Were kept informed of progress and work was completed in less time than estimated.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • service visit

    Work was done in a timely manner and the car was returned clean and serviced as promised. Waiting area is clean and well maintained with internet...


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    Work was done in a timely manner and the car was returned clean and serviced as promised. Waiting area is clean and well maintained with internet and reading material.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent customer service

    Taylor T-S. my sales rep and the appraisal process were fantastic. Taylor gave me plenty of time and knowledge to make the best decision for me. E...


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    Taylor T-S. my sales rep and the appraisal process were fantastic. Taylor gave me plenty of time and knowledge to make the best decision for me. Everything was informative and things she didn't know we researched together. I love my current car and it's because Taylor helped me make the best informed decision I could

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Grappone worth a visit

    minimal drama and mystery about purchasing a car was what i was seeking and grappone provided those experiences. Also, pleasantly surprised to see...


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    minimal drama and mystery about purchasing a car was what i was seeking and grappone provided those experiences. Also, pleasantly surprised to see that the car had been inspected when I went to register it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • BEST CUSTOMER SERVICE EXPERIENCE

    I stopped in to Grappone Honda one day to browse at a few car options. I have been driving my brother's old PT Cruiser, the car I learned to drive...


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    I stopped in to Grappone Honda one day to browse at a few car options. I have been driving my brother's old PT Cruiser, the car I learned to drive on. Now I am a married, have two kids, and needed something safe, reliable, affordable, and comfortable for my family. We were greeted by Ryerson Garrett, who is a remarkable young car salesman. He was attentive to our needs and respectful to our "situation." We learned to drive in our twenties, so searching for our own "first car" at 27 was a big deal and thought it would be overwhelming and embarrassing. Ryerson was patient, kind and informative. He definitely led us in the right direction and showed us options that would work for us. His energy is out of this world- his upbeat personality definitely made the process a lot easier! He answered any and all questions we had and was promptly ready for our scheduled appointment over at Grappone Toyota. Ryerson is the best of the best. I couldn't be happier with our experience! Ryer was there every step of the way to help us. He even made calls to help us find car insurance.I was super impressed. THANK YOU RYER!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Not so great experience

    Sales person and team leader were great. Technician was knowledgeable about features on my 2017 PRIUS THREE. Service surrounding car not so great.


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    Sales person and team leader were great. Technician was knowledgeable about features on my 2017 PRIUS THREE. Service surrounding car not so great.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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