Berman Nissan of Chicago

When I test drove the Nissan Pathfinder 2017 (certified), I noticed unusual noises coming from the front of the car. Speaking with the Sales Rep (Omar)... he suggested this was normal because of the CVT transmission. After test driving another car, this was not the case. Clearly, the car should have been tested first before release. After profuse apologies, I was told the issue would be addressed. Given the current Covid crisis, I wanted all issues, including paperwork addressed prior to finalizing the sale. I was told the car would be ready Friday which I found out was not the case after I arrived. Why was I not informed even after confirming (twice)? I clearly wasted my time. I came in the following week, test drove the car and decided to purchase it. I was then surprised to discover only one key would be provided. Jake insisted this was normal (it isn't - I spoke with other dealers). As a courtesy, I would have expected to be provided another key. Jake however absolutely refused, even saying they were selling the car below cost! Clearly, no dealer would lose money - and suggesting that was the case insults my intelligence. Financing issues aside, there were a host of inconsistent communications internally between Omar, Jake, the Service department causing these unnecessary delays and confusion. I haven't even had a follow-up call from the Sales reps since buying the car. Terrible customer service.

My fiancé and I recently visited this dealership looking to purchase a car we had seen online that we were very interested in (something we haven’t done... in over 10 years!). We were somewhat dreading the process. I am pleased to say the Berman Nissan made everything quick, easy and painless!!! We were there a few short hours, and left with the car we wanted. While all the staff we interacted with were wonderful, I want to especially praise our sales consultant, Xochilt Ramirez!!! She was an absolute dream and pleasure to work with! She was friendly, professional, knowledgeable, and helpful in every way. She gave us many different options without ever making us feel pressured, and I have NEVER had a better experience with a sales consultant! Thank you, Xochilt- we absolutely love our Rogue. I strongly recommend anyone looking for a car to ask for Xochilt’s assistance- you won’t be disappointed!

Gersom was great and he get us very nice vehicle a 2019 Nissan Sentra this is our third vehicle we got here , we definitely recommended

I came in after purchasing a vehicle with concerns and he dealt with them immediately

The staff at Berman Nissan Chicago were professional, courteous and extremely accommodating in purchasing a used vehicle. If you need a car you will be... treated well by Leon Deniz.

I had a great experience at Berman Nissan. Mike was extremely helpful and didn?t mind showing me 3 different vehicles. He kept me updated while the car... was being cleaned.

We bought a used Pathfinder from Mike Godlewski went above and beyond to get deal done. I was worried about car not fitting in garage. Next day he drive... car out to made sure it fit. Car was used and they fixed all repairs. Sherly in finance highly responsive. Highly recommend.

It was quick and easy. I got the SUV I wanted. Very happy with the service, the cleanliness and the friendliness of the staff.

This young lady is the best car dealer i have known. She is a Chicago finest at Nissan. She is knowledgeable about the vehicles and she works hard to get... you the best deal.

Xochitl was super helpful and patient with me, she made me feel confortable in all the process of buying my new car. She is very accessible and easy to... talk to. She is the best!