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Reviews

Average Ratings

4.6
416 lifetime reviews. Includes reviews of Ocean Subaru from DealerRater.com
  • Joe was great in helping us buy our second Subaru!

    My wife and I had a very nice experience working with Joe today. He was patient while we looked around the lot finding just the right car. He eve...


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    My wife and I had a very nice experience working with Joe today. He was patient while we looked around the lot finding just the right car. He even let us test drive one to get lunch. We are very happy and excited to drive our new car home! We look forward to working with the good people of Ocean Subaru in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Don't go here
    February 4, 2017

    Everyone is new who is working st this dealership. My husband went about a year ago and none of the same people are working there (he had a bad ex...


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    Everyone is new who is working st this dealership. My husband went about a year ago and none of the same people are working there (he had a bad experience as well). I had what is possibly the worst customer service experience I've ever had purchasing something. This is a long review but it was a horrible and frustrating experience working with this dealership. I test drove a used vehicle and decided to purchase it. The salesman explained the car had to be sent to Honda to get serviced because the airbag light was on. I trusted the issue would be fixed, and he assured us it would only be a few days. Also, while test driving, my husband and I asked if it would be detailed before I took it home as the inside was pretty dirty. I was assured that it would definitely be cleaned. So, we signed the paperwork on a Saturday, and were told they'd be in touch about pickup. Three days later I didn't receive a call, so I checked in and was told the car was still with Honda and they'd let me know. Two more days still NO call, so I call again, and they tell me it should be ready by Friday. I say not to worry and that I'd be gone for the weekend and will pick up Monday. I call Monday and am told again it's still not ready. (At this point I am only frustrated at the terrible lack of communication and that I am the one having to constantly call to receive any information, not that my car isn't ready as it wasn't their fault). They also never gave me the title agreement when I purchased the car so while waiting for it, I couldn't even register it. No call for a few more days, so I call again on a Thursday and am told it would be ready Friday. So I go to pick it up, they finally give me the title agreement, I take the keys and get in. Not only was the car still absolutely filthy, but it was missing floor mats. I went back in and told them the car was still dirty and the mats were gone. However, they apologized and told me "things don't usually happen like this," and gave me a loaner since I had to wait another day for the car. They said they'd get me new mats from Honda (which they did follow through with), and that they'd bring the car to my home for the inconvenience. The only nice things that occurred throughout this entire transaction. But should not have had to occur in the first place. But wait! There is more! They said the car would be brought to me in the morning and it didn't arrive until 2:00, and I wasted a day waiting around because they kept calling me, saying a time, and then calling again pushing it back a couple hours. Ultimately, I like the car. But it was a nightmare purchasing from this dealership and I would never recommend it to anyone. Ever.

    Does not recommend this dealer

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  • Don't Ever Go Here

    I had what is possibly the worst customer service experience I've ever had purchasing something. This is a long review but it was a horrible and ...


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    I had what is possibly the worst customer service experience I've ever had purchasing something. This is a long review but it was a horrible and frustrating experience working with this dealership. I test drove a used vehicle and decided to purchase it. The salesman explained the car had to be sent to Honda to get serviced because the airbag light was on. I trusted the issue would be fixed, and he assured us it would only be a few days. Also, while test driving, my husband and I asked if it would be detailed before I took it home as the inside was pretty dirty. I was assured that it would definitely be cleaned. So, we signed the paperwork on a Saturday, and were told they'd be in touch about pickup. Three days later I didn't receive a call, so I checked in and was told the car was still with Honda and they'd let me know. Two more days still NO call, so I call again, and they tell me it should be ready by Friday. I say not to worry and that I'd be gone for the weekend and will pick up Monday. I call Monday and am told again it's still not ready. (At this point I am only frustrated at the terrible lack of communication and that I am the one having to constantly call to receive any information, not that my car isn't ready as it wasn't their fault). They also never gave me the title agreement when I purchased the car so while waiting for it, I couldn't even register it. No call for a few more days, so I call again on a Thursday and am told it would be ready Friday. So I go to pick it up, they finally give me the title agreement, I take the keys and get in. Not only was the car still absolutely filthy, but it was missing floor mats. I went back in and told them the car was still dirty and the mats were gone. However, they apologized and told me "things don't usually happen like this," and gave me a loaner since I had to wait another day for the car. They said they'd get me new mats from Honda (which they did follow through with), and that they'd bring the car to my home for the inconvenience. The only nice things that occurred throughout this entire transaction. But should not have had to occur in the first place. But wait! There is more! They said the car would be brought to me in the morning and it didn't arrive until 2:00, and I wasted a day waiting around because they kept calling me, saying a time, and then calling again pushing it back a couple hours. Ultimately, I like the car. But it was a nightmare purchasing from this dealership and I would never recommend it to anyone. Ever.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • First Car Buying Experience
    January 31, 2017

    Cheryl made my daughter's first car buying experience a complete breeze! I would recommend Cheryl and the Ocean Subaru team to anyone. She is so...


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    Cheryl made my daughter's first car buying experience a complete breeze! I would recommend Cheryl and the Ocean Subaru team to anyone. She is so knowledgeable about the Crosstrek and was very flexible and accommodating. We never felt pressured to purchase and she listened and responded to our questions and concerns. She went over all the features and made sure my daughter was comfortable with the car!

    Does recommend this dealer

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  • Couldn't be happier with our expeirence
    January 10, 2017

    The team at Ocean Subaru was a real pleasure to work with. We have now purchased two Outbacks from Cheryl Pierro and would recommend her again in ...


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    The team at Ocean Subaru was a real pleasure to work with. We have now purchased two Outbacks from Cheryl Pierro and would recommend her again in a heartbeat. She knows the vehicles, is flexible and accommodating, and communicated with us consistently throughout the sales process! We never felt pressure to purchase and Cheryl really listened and responded to our questions and concerns. Brian made the purchase process easy and reduce administrative burden of our purchase.

    Does recommend this dealer

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  • Ocean Subaru
    January 10, 2017

    Ocean Subaru did a good job helping me lease a new car. They gave me the lowest price in the area and stepped up to the plate to help me when I h...


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    Ocean Subaru did a good job helping me lease a new car. They gave me the lowest price in the area and stepped up to the plate to help me when I had issues with registering my car in another state. I would recommend them to friends.

    Does recommend this dealer

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  • worst Subaru dealership I ever have visited for service !!!
    January 5, 2017

    For 12 years owning multiple Subaru's in my family, being active member of several Subaru online communities and participating in Subaru events , ...


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    For 12 years owning multiple Subaru's in my family, being active member of several Subaru online communities and participating in Subaru events , I can say with clean conscience Ocean Subaru is the worst Subaru dealership I ever have visited for service !!!

    Does not recommend this dealer
    Came in for service or repair

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  • worst Subaru dealership I ever have visited for se

    For 12 years owning multiple Subaru's in my family, being active member of several Subaru online communities and participating in Subaru events , ...


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    For 12 years owning multiple Subaru's in my family, being active member of several Subaru online communities and participating in Subaru events , I can say with clean conscience Ocean Subaru is the worst Subaru dealership I ever have visited for service !!!

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?

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  • Worst dealership

    Went in for replacement keys on Wednesday said they couldn't get them for me without vin. Got vin Thursday and bought key they said it would be al...


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    Went in for replacement keys on Wednesday said they couldn't get them for me without vin. Got vin Thursday and bought key they said it would be all set for Friday. Get here and they have no record of it.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Don't bother with an appt - doesn't mean anything to them
    December 6, 2016

    I made an appointment for 8:00am to have my inspection, oil change & tire rotation. I told them verbally and in writing that I needed the car back...


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    I made an appointment for 8:00am to have my inspection, oil change & tire rotation. I told them verbally and in writing that I needed the car back by 1:00pm More than a fair amount of time to complete the work. I called twice to ask about my car between 12:30 and 1:30 (2nd time because nobody bothered to call me back as they were supposed to). At 1:30 I was told my car was on the lift. I received a perfunctory apology but I didn't get the sense that she cared at all about my scheduling problems that resulted from the car not being done. Why bother setting an appointment if it won't even go up on the lift until 5.5 hours later ? I'm moving my business to another Subaru dealer. I don't need to pay somebody to give me terrible service.

    Does not recommend this dealer
    Came in for service or repair

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