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Reviews

Average Ratings

4.3
23 lifetime reviews.
  • Are they good? - I'm on my 7th Benz from them.

    We have been driving MB cars since 2002 and always look to Autohaus first for buying/servicing our cars. My first encounter was when I had a 2002 ...

    Dealer Response

    Tim: Thank you for your recent review. We appreciate your willingness to share your feedback for others to read. Customer satisfaction is key to u...


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    We have been driving MB cars since 2002 and always look to Autohaus first for buying/servicing our cars. My first encounter was when I had a 2002 ML that I was looking at upgrading. The Benz dealership closest to my house started playing the typical slimy car sales games...low ball trade-in, salesman running back & forth to the sales manager, trying to convince me the sticker price was their cost, etc... We left there & went to 3 other Benz dealerships. Autohaus played it straight and earned my business: reasonable trade-in, minimal haggle games on the new car and no funny business on the finance end (except for trying to get me to purchase wheel warranty). That purchase got me in the door as a customer, their service department and loaner car program have sealed the deal to keep me as a loyal customer from that point on. Gary Lombardi takes care of me every time I need to come in, no matter if it is a warranty issue or a paid service. He's one of the best service people I have ever met. Over the years I have talked with some of the other service people as well. All are highly professional and are 100% on their game with taking care of customers. I have since purchased/leased 6 total cars from them. I will be looking for Benz #7 in a couple of months and they will be my first stop. I always shop the price to keep them honest, but have yet to be let down. Needless to say, I don't shop them too hard any more. Keep up the good work guys. By the way, I'm in Barrington, but drive over 30 min out of my way just to deal with Autohaus. Their service department is that good!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tim: Thank you for your recent review. We appreciate your willingness to share your feedback for others to read. Customer satisfaction is key to us and we are glad that we have delivered that to you over the years! Again, thank you for your positive feedback and your kind words about Gary and our other staff. We look forward assisting you in the years to come. -Mark Tames -General Manager- Autohaus On Edens-847-272-7900- mtames@aoemb.net


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  • top notch customer service

    I have purchased vehicles from many different dealerships, AutoHaus is by far the best. They treat you like you actually matter to them.

    Dealer Response

    Mathias: Thank you for your kind words and your willingness to share your feedback for everyone to read. We are honored to hear that you felt we d...


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    I have purchased vehicles from many different dealerships, AutoHaus is by far the best. They treat you like you actually matter to them.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mathias: Thank you for your kind words and your willingness to share your feedback for everyone to read. We are honored to hear that you felt we delivered you the "best" expereince. We strive to hear that reaction from each of our customers! We look forward assisting you in the years to come.-Mark Tames -General Manager- Autohaus on Edens


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  • Vince s.

    I bought used ml 350 from this dealer around December 2015 2 headset it missing as promised they will mail to me since then I haven't received an...

    Dealer Response

    Hi Vince: Thank you for communicating to our dealership on Cars.com. I am deeply sorry to hear of your experience. We conduct business with full ...


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    I bought used ml 350 from this dealer around December 2015 2 headset it missing as promised they will mail to me since then I haven't received anything from them

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Vince: Thank you for communicating to our dealership on Cars.com. I am deeply sorry to hear of your experience. We conduct business with full integrity and there is no need to wait any longer to get this problem solved. I want to make sure that you feel comfortable reaching out to us directly instead of using Cars.com as an effective form of communication. Please reach out to me directly and I will personally ensure that you receive a 5-star experience. Regards, -Kevin Crokin -Client Experience Manager -Autohaus on Edens Mercedes-Benz- Northbrook Toyota and Scion -D: 847-664-8145 -kcrokin@aoemb.net


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  • Great place to buy a car recedes

    Mercedes c class. I believe this is the 3rd car I have purchased from Autohaus. Very comfortable feeling

    Dealer Response

    Abby: Thank you for your continued business and your willingness to share your feedback for everyone to read. We look forward assisting you in the...


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    Mercedes c class. I believe this is the 3rd car I have purchased from Autohaus. Very comfortable feeling

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Abby: Thank you for your continued business and your willingness to share your feedback for everyone to read. We look forward assisting you in the years to come. -Mark Tames -General Manager- Autohaus On Edens-847-272-7900- mtames@aoemb.net


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  • BEST BENZ DEALERSHIP

    5 stars for a dealership is very rare. BUT... this actually deserves 5 stars. I am a small business owner and purchase cars for business & pleasur...

    Dealer Response

    Mark: We want to reach out to you and thank you for sharing your experience all over our social media platforms! We really appreciate your willin...


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    5 stars for a dealership is very rare. BUT... this actually deserves 5 stars. I am a small business owner and purchase cars for business & pleasure very often (about 3-5 cars every couple of years). I have dealt with many dealerships in Illinois. They all offer good service when purchasing a vehicle ... but not many offer exceptional service AFTER you make the purchase. I purchased my first certified used Mercedes Benz from Autohaus in 2014. I ran into some minor issues and expressed my dissatisfaction- as soon as I did this I received a call from the Sales Manager Bob Ruscitti. He gave me an offer I could not refuse and I was a happy camper! So, being happy I sent my brother in: He purchased one ML new. and one GL used. both cars are solid and no issues. in 2015 I purchased a ML 63 AMG high end car. Had some issues and again Bob, Ken Dunaway (service), and Ricky (sales), all came to the rescue to make sure I was a satisfied customer. I am talking MONTHS of working together with Mercedes corporate, Regional reps, managers, and everything to remedy MY ISSUES. I truly felt like I was their one and only priority and customer. I have never felt such a caring group from a dealer!! It really blew my mind and it made me loyal not only to the brand Mercedes but also to this specific dealership. The point is that this dealership treated me like a loyal customer from the day I walked in and purchased a 30K car and treated me the same when I purchased a 120K car.... The sales rep ALWAYS texts me back, Bob the manager gets back to me no more than 1 hour later, and the service department always answers all my questions and concerns. I hope that all customers that walk in through that door get the same experience as I do. 1) I don't want to look like a liar and inaccurate yelper and 2) if you guys treat everyone like this you will be even more successful and in business forever. This was my personal experience. Let me give you the layout of the dealership: The dealership is kid friendly, bottled water, grade a coffee machine, awesome tea selection, and they usually have food on the weekends. There is no kitchen just a customer area. There is plenty of parking in front of the building. Service department: Once you're assigned a service adviser they have a great communication system. You can call, or receive text message regarding your vehicle or if you need to make an appointment. They provide brand new loaner cars and it's always fueled up, clean and ready to go. They're flexible and always work on your schedule. I am not kidding. New car delivery: They go over the whole vehicle with you. They make sure that you know your vehicle before you get off the lot. They're always willing to throw in extras when you're purchasing a new car- they're not nickel and diming you. My salesmen for the last transaction was Ricky Pena- Grade A person. I hope you guys check these guys out. Easy to get to. Great to work with. And creating a business relationship with your dealer will always work in your favor. Thanks for reading. This was not proof read and written on the fly. Thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mark: We want to reach out to you and thank you for sharing your experience all over our social media platforms! We really appreciate your willingness to share your experience for others to read. Thank you for your 5 star rating and your kind words about our staff and facility! Your comments about our staff is very much appreciated. It is our goal to make your car purchasing experience easy and pleasant. Thank you again for taking time to show your appreciation! Please reach out to me if any questions come up. -Mark Tames -General Manager- Autohaus On Edens-847-272-7900- mtames@aoemb.net


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  • Great dealership to purchase a car.

    We have been buying our cars from Autohaus for years. Great sales department and a terrific service department.

    Dealer Response

    Jeffrey: Thank you for your kind words about our staff. We appreciate your continued business throughout the years! Please reach out to me if you ...


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    We have been buying our cars from Autohaus for years. Great sales department and a terrific service department.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeffrey: Thank you for your kind words about our staff. We appreciate your continued business throughout the years! Please reach out to me if you have any questions come your way! -Mark Tames -General Manager -Autohaus on Edens


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  • My outstanding service rep, Eddie Garcia

    Eddie Garcia is my service rep and I greatly appreciate his expertise in attending to the programmed as well as ad hoc maintenance of my 2012 E350...

    Dealer Response

    Erv: We appreciate the kind feedback. Eddie Is a great asset to our team, and we are glad that you can agree! Thank you for recommendation! We loo...


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    Eddie Garcia is my service rep and I greatly appreciate his expertise in attending to the programmed as well as ad hoc maintenance of my 2012 E350. I have great confidence in his recommendations and it is a pleasure to work with him on taking care of my automobile.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erv: We appreciate the kind feedback. Eddie Is a great asset to our team, and we are glad that you can agree! Thank you for recommendation! We look forward assisting you with any of your maintenance needs in the future! Mark Tames General Manager Autohaus on Edens


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  • Great sales and service

    Service is excellent and prompt. Sales is also excellent and prompt

    Dealer Response

    Craig: Thank you we strive for excellence in our overall experience & appreciate that you enjoyed your visit! Mark Tames General Manager Autohaus ...


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    Service is excellent and prompt. Sales is also excellent and prompt

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Craig: Thank you we strive for excellence in our overall experience & appreciate that you enjoyed your visit! Mark Tames General Manager Autohaus on Edens


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  • Great service

    despite having a MB dealer 30 minutes close to home , I prefer to drive 35 minutes to Autohaus. They always look out for my best interest with the...

    Dealer Response

    Tim: Thank you for your continued business and driving the extra 35 minutes to do business with us! We appreciate your kind words and look forward...


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    despite having a MB dealer 30 minutes close to home , I prefer to drive 35 minutes to Autohaus. They always look out for my best interest with the maker for repairs . The provide the best cost and action to be taken. I trust them with all my service and investment.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tim: Thank you for your continued business and driving the extra 35 minutes to do business with us! We appreciate your kind words and look forward maintaining your vehicle in the years to come. -Mark Tames - General Manager - Autohaus on Edens


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  • Review of my service Appointment

    I was very pleased with my service experience and the fine service I received from my service advisor Gary.

    Dealer Response

    Harvey: Thank you for your kind words about Gary. We thrilled to hear that you are pleased with your service experience. We look forward maintaini...


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    I was very pleased with my service experience and the fine service I received from my service advisor Gary.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Harvey: Thank you for your kind words about Gary. We thrilled to hear that you are pleased with your service experience. We look forward maintaining your vehicle in the years to come! - Mark Tames - General Manager - Autohaus on Edens - 847-272-7900 - mtames@aoemb.net


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