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2023 state dealer award
View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award

Reviews

(349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rochester Volkswagen from DealerRater.

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This is by far the easiest dealership I’ve dealt with.

This is by far the easiest dealership I’ve dealt with. Super friendly staff and no pressure sales. Ron Jeffrey is a great salesman and made buying out my leased vehicle quick and easy. He answered all my questions and responded in a timely manner to my emails. I would definitely recommend shopping here for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I can't praise Armaan Hussain enough for the exceptional

I can't praise Armaan Hussain enough for the exceptional customer service that he provided for us. He supported us at every step of the way and showed great patience on more than one occasion in dealing with our concerns. I have no doubt that I will return to Rochester Volkswagen for my next car, and will certainly recommend this dealership, and Armaan Hussain in particular, to anyone looking to purchase a vehicle. Thanks for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Yes we were very happy with the dealership and would

Yes we were very happy with the dealership and would recommend to friends and family , thankyou

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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It has always been a pleasure working with Jimmy

It has always been a pleasure working with Jimmy Breitmaier of VW of Rochester and formerly Beranger Volkswagen. Jimmy’s friendly and welcoming personality makes me feel at ease when making a decision on what V W to purchase. Jimmy’s knowledge of VW’s is exceptional. He is always helpful without putting any pressure on me. Jimmy is the best there is and I will always recommend him to family and friends! He goes above and beyond. A true professional! Thank you Jimmy for assisting me with the purchase of my new 2024 Tiguan…I love it! Kathy Scott Leonard

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I am compleatly satisfied with my new car!

I am compleatly satisfied with my new car! Jimmy Breitmaier was a big help, he answered all my questions. I can't thank him enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great customer service, Easy to Buy, Easy and Fair Trade

Great customer service, Easy to Buy, Easy and Fair Trade In. 2nd time buying from this dealership. 90 minutes to complete this entire transaction, including test drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Walked into this dealership, test drove the car, and was

Walked into this dealership, test drove the car, and was on the road, in my new/used car in less than 90 minutes. Second time buying from this dealership. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I bought a 2025 Jetta GLI and I love it.

I bought a 2025 Jetta GLI and I love it. Armaan in sales did a fantastic job and I would highly recommend a 2025 VW and buying it from Rochester VW as it was a quick and painless process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A very satisfactory experience!

A very satisfactory experience! Jimmy Breitmaier was outstanding. He carefully explained everything I needed to know about driving my new Passat. I recommended Jimmy and this dealership to anyone interested in a volkswagen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Paul Norrish made this process amazing!

Paul Norrish made this process amazing! This was the first time I felt heard and comfortable in looking for a new car. I trusted Paul, i didnt feel pressured or compromised. I highly recommend talking to Paul. Then to top it all up off, Volkswagen of Rochester came up with the best warranty ever!!! Thank you 🙏🏿

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.