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Reviews

Average Ratings

4.8
Average based on 62 reviews.
  • Great Dealership - Highly Recommended

    My recent purchase from VW of Rochester was of a VW Golf R. I worked mainly with Mr. Carpenter. From start to finish, they were fair, honest, and ...

    Dealer Response

    Joshua, it was my pleasure to assist you with that Golf R, We are so happy you were able to get one of those very limited production cars!


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    My recent purchase from VW of Rochester was of a VW Golf R. I worked mainly with Mr. Carpenter. From start to finish, they were fair, honest, and straight forward. I never once felt like I was being taken advantage of or sold items that I did not wish for. This dealership is a no pressure dealership, which i found nice for a change. To add to it all, I was buying this car from a few time zones away and had to do everything via email and phone calls. The communication was quick and thorough. If I had a question, they would answer it within minutes via email or phone. Every part of the team that I dealt with was professional and friendly. I highly recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Joshua, it was my pleasure to assist you with that Golf R, We are so happy you were able to get one of those very limited production cars!


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  • The most relaxing buying experience..perfect! A++

    Wonderful ! In my 60 years and 80 cars later...ive learned to dread the task of purchasing a new car. Not so at VW of Rochester...it was a pleas...


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    Wonderful ! In my 60 years and 80 cars later...ive learned to dread the task of purchasing a new car. Not so at VW of Rochester...it was a pleasant experience! No stress...perfect! Isnt that what we all hope for... ;)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • great experience

    I had picked out the car I wanted on cars.com, so my shopping experience did not include having the salesperson (Chet Yung) suggesting various car...

    Dealer Response

    Easy and fun is the way we our customers to enjoy their time at our dealership! Thank you for your business


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    I had picked out the car I wanted on cars.com, so my shopping experience did not include having the salesperson (Chet Yung) suggesting various cars for me to try. But he was very pleasant and helpful, no pressure, the service department reviewed a concern we had with the car and quickly resolved it, financing was easy. All in all a superior visit!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Easy and fun is the way we our customers to enjoy their time at our dealership! Thank you for your business


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  • Great team - treat you like family!

    They listen, they care and they really give great service in all departments.

    Dealer Response

    Thank you for the kind words Diana, we work hard every day for our customers. We will be here when you need us next!


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    They listen, they care and they really give great service in all departments.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the kind words Diana, we work hard every day for our customers. We will be here when you need us next!


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  • Such a Great Experience I Bought 2 Cars!!!

    Don't waste your time going elsewhere, if you want the best experience and best price go see Gayle and the boys at VW of Rochester. You wont find ...

    Dealer Response

    Thank you for the kind words!We will be here when you need us!


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    Don't waste your time going elsewhere, if you want the best experience and best price go see Gayle and the boys at VW of Rochester. You wont find a better place to do business! I'll be a customer for life!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words!We will be here when you need us!


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  • great buying experience/no hassle!

    I just bought a VW and it was easy and pleasant! The way it should be! The salesman was great though the initial meeting, the decision and the han...

    Dealer Response

    Jim, thanks for those kind words! We take pride in doing business the way it should be done, our goal is simple, we hope to have every customer sa...


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    I just bought a VW and it was easy and pleasant! The way it should be! The salesman was great though the initial meeting, the decision and the hand over of the new car. The facility was clean and new. The employees appeared happy and were encouraging and know their product. They are very creative in making a deal work for the buyer!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jim, thanks for those kind words! We take pride in doing business the way it should be done, our goal is simple, we hope to have every customer say as they are taking delivery of their car to say, "that was the best buying experience ever!"


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  • Great sales people

    We bought a car from this dealership in July of this year. We couldn't have had a better buying experience. Scott was our salesmen. We can't thank...

    Dealer Response

    Gordon and Sue, Thank you! We enjoy having you as our customers! Welcome to our VW family!


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    We bought a car from this dealership in July of this year. We couldn't have had a better buying experience. Scott was our salesmen. We can't thank you enough Scott for your help in finding just the right deal for my husband and I. The finance department was very also helpful in finding us the best rate. We will be return customers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Gordon and Sue, Thank you! We enjoy having you as our customers! Welcome to our VW family!


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  • Buying a new car made simple

    I just bought a new 2015 VW Jetta 1.8.Sport .The salesman Jim Breitmaier was helpful and very knowledgeable. The trade in process was easy and got...

    Dealer Response

    Thank you! It was a pleasure doing business with you, welcome to our VW family!


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    I just bought a new 2015 VW Jetta 1.8.Sport .The salesman Jim Breitmaier was helpful and very knowledgeable. The trade in process was easy and got fair market value. Plus the financing process was easy and great rates. The building is spotless. Really a great dealership with friendly people.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you! It was a pleasure doing business with you, welcome to our VW family!


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  • Nissan Murano

    Whether you are looking to buy a used car or a new one, you won’t be disappointed with VW of Rochester. My husband and I recently bought a 2010 Ni...

    Dealer Response

    Art and Chris ,it was a pleasure working with you! Thank you for your business and for traveling several hours from home to buy a car!


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    Whether you are looking to buy a used car or a new one, you won’t be disappointed with VW of Rochester. My husband and I recently bought a 2010 Nissan Murano from them. Our first contact was with John Carpenter, Internet Manager, after finding the car we wanted on cars.com. He answered all our questions, even telling us that the car had belonged to a salesman at the dealership. Our next contact was with Scott Kinville, salesman, the previous owner of the car. He freely provided information about the car, including the details of the transfer case and head gasket repairs. The deal discussed over the phone was the deal in place when we got there to buy the car. Bought the car. . . Great people. . .Great dealership. . .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Art and Chris ,it was a pleasure working with you! Thank you for your business and for traveling several hours from home to buy a car!


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  • Great Experience at VW of Rochester

    I traded-in my car last week and bought a used VW, and I couldn't be happier with the buying experience. I had been shopping for a new car, but th...

    Dealer Response

    Your complete satisfaction is always our goal! Thank you for your business and it was a pleasure working with you.


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    I traded-in my car last week and bought a used VW, and I couldn't be happier with the buying experience. I had been shopping for a new car, but this dealer didn't have the model I was looking for in stock, so they pointed me to a used car on their lot that was similar to what I wanted. Scott was the salesman who helped me, and Jordan took care of the financing and other paperwork. Both were extremely friendly, knowledgeable, and helpful and, even better, there was zero pressure and none of the stereotypical (and expected) car sales tactics. They even beat my bank's interest rate by nearly a percentage point. The entire experience was stress-free, and I would highly recommend VW of Rochester. Buying used wasn't on my radar, but I'm so glad I did. I saved a bundle and I love my car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your complete satisfaction is always our goal! Thank you for your business and it was a pleasure working with you.


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