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Reviews

Average Ratings

4.7
217 lifetime reviews.
  • Excellent Experience!

    A few months ago I purchased a 2012 Camry with the help of my salesperson Sarah Hutchins. Sarah listened to my needs and found the perfect fit fo...

    Dealer Response

    Thank you so much for your review, Danine! We're glad to hear you had such a great experience with Sarah and our team. Congrats on your Camry! We ...


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    A few months ago I purchased a 2012 Camry with the help of my salesperson Sarah Hutchins. Sarah listened to my needs and found the perfect fit for my family, style and budget. She took away any fear I had with purchasing a used vehicle with a certify warranty and low mileage. Even after the sale, Sarah has contacted me just to see how it's going. If your in the market for a new or used vehicle, I recommend you see Sarah at Prime, she's Awesome!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your review, Danine! We're glad to hear you had such a great experience with Sarah and our team. Congrats on your Camry! We appreciate your business and look forward to helping you again!


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  • don't look elsewhere!

    Every person at this dealership is honest, fair and trustworthy. There is never any pressure to purchase, everything is displayed in clear terms. ...


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    Every person at this dealership is honest, fair and trustworthy. There is never any pressure to purchase, everything is displayed in clear terms. Service is also great and very efficient as well.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • thank you for the check

    Today I received a check in the mail for $29.70 I had written a review of last months repair as always Fred in service was great , my car was tow...

    Dealer Response

    Hi Lynne, thank you so much for your review. We're glad to hear you continue to have such a great service experience with us! We truly appreciate ...


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    Today I received a check in the mail for $29.70 I had written a review of last months repair as always Fred in service was great , my car was towed in as my steering mechanism was on the blink. I was able to rent a car for 6 day quickly as I had to leave for New York for a wedding and then to Boston for a Doctor appointment . Considering what my morning was like I was only 3 hours behind scheduled plan. I was able to get towed right away with the help of AAA and then I called Fred in service (Love him he always remembers me ) He got me connected to get a rent a car quickly and my car was ready when I returned on Tuesday. I was late returning the car as me chemo was running late at the hospital (I was two hours late returning the car ). Feedback is important and I mentioned it on my last review . Today I received a check for the extra day of car rental charged. Thank you for reading the review and thank you for the check and thank you for always being on top of things Fred.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Lynne, thank you so much for your review. We're glad to hear you continue to have such a great service experience with us! We truly appreciate your business and look forward to helping you next time!


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  • Out of State

    We were on vacation from out of state and pulled onto the lot to see what was available. Most salespeople would run away seeing someone from out o...

    Dealer Response

    Thank you for taking the time to write your review. We are very glad to hear you had such a great experience with our team. We appreciate your bus...


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    We were on vacation from out of state and pulled onto the lot to see what was available. Most salespeople would run away seeing someone from out of state wanting to test drive vehicles (which we did experience at other stores) - but not Denise Freitas. She was great by providing us the opportunity to compare several vehicles while never pressuring us to make a decision. She answered all our questions patiently and worked to arrange for an out of state registration. We would recommend Denise to anyone looking for a professional to assist them with a buying decision.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write your review. We are very glad to hear you had such a great experience with our team. We appreciate your business and hope you stop by next time you're in the area!


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  • excelent service

    Eric Grant salesperson, He was very pleasant to work with. He was very respectfull and paid attention to my comments. I would recommend him to f...

    Dealer Response

    Thanks so much for your review, Robert! Congrats on your new ride!


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    Eric Grant salesperson, He was very pleasant to work with. He was very respectfull and paid attention to my comments. I would recommend him to friends and family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for your review, Robert! Congrats on your new ride!


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  • Do Not Buy Service Package

    We bought a Toyota Prius here a couple of years ago. The service package seemd like a good deal, so we purchased it. Unfortunately, it has been ve...

    Dealer Response

    Hi Ruth, thank you for your review. I am very sorry to hear about your experiences with our service department and the service package. I would li...


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    We bought a Toyota Prius here a couple of years ago. The service package seemd like a good deal, so we purchased it. Unfortunately, it has been very difficult to get in for a servicing. I have already missed two, now going on three, services for which I paid in advance. When I call to make an appointment, they usually do not have anything available for at least a week and the times available are not convenient to me. Wish I had never bought the package. I have bought cars from several dealerships over the past 25 years and have never had an experience like this. If you buy a car here, do not buy the service package.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Ruth, thank you for your review. I am very sorry to hear about your experiences with our service department and the service package. I would like to personally help set up an appointment for you and address any concerns you might have. Please contact me directly at (207)282-3811. I look forward to speaking with you and doing what I can to help. Sincerely, Peter Nagorniak Service Manager Prime Toyota Saco


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  • Review of Car Buying Experience at Prime Toyota

    Our sales consultant was very helpful and listened well to what I wanted. He wasn't pushy with trying to sell me any unnecessary options or packa...

    Dealer Response

    Thank you for your review, Tom! Glad to hear you had such a great buying experience with out team. We appreciate your business and hope to help yo...


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    Our sales consultant was very helpful and listened well to what I wanted. He wasn't pushy with trying to sell me any unnecessary options or packages. Overall the experience was excellent and I will certainly consider returning to Prime Toyota of Saco the next time I need to purchase a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review, Tom! Glad to hear you had such a great buying experience with out team. We appreciate your business and hope to help you next time!


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  • Great buying experience!

    I found a vehicle on the internet at one of their sister dealerships in MA. They shipped it up to Maine for me to come in and check it out. Once a...

    Dealer Response

    Hi Andrew, thank you so much for your review! We are glad to hear you had such a great experience with Denise and our team! Congrats on your new 4...


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    I found a vehicle on the internet at one of their sister dealerships in MA. They shipped it up to Maine for me to come in and check it out. Once at the dealership there was no pressure or "used car salesman tactics" to get me to buy the vehicle. I was very pleased with the overall experience and especially how respectful and hard working everyone seemed to be. I dealt with Denise Freitas when buying my 4Runner. She was very easy going and quick to find any answers to questions that I have had. This is a dealership I would go out of my way to buy again from thanks to Denise!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Andrew, thank you so much for your review! We are glad to hear you had such a great experience with Denise and our team! Congrats on your new 4Runner! Great choice. We appreciate your business and look forward to helping you again in the future!


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  • Great experience

    Excellent customer service provided by Eric Grant. No pressure sale.

    Dealer Response

    Thanks for your review, Matthew! Glad to hear you had a good experience with us. We appreciate your business and hope to help you again!


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    Excellent customer service provided by Eric Grant. No pressure sale.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your review, Matthew! Glad to hear you had a good experience with us. We appreciate your business and hope to help you again!


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  • Great Car Buying Experience!

    I recently purchased a new RAV4 from Prime. This was our second car we bought from Prime in Saco. The entire buying process was relaxed, enjoyable...

    Dealer Response

    Thank you for your review, Mike! We appreciate your continued business and are glad to hear you had another great experience with our dealership. ...


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    I recently purchased a new RAV4 from Prime. This was our second car we bought from Prime in Saco. The entire buying process was relaxed, enjoyable and stress free due to the outstanding customer service provided by Denise Freitas. It was so simple that when my daughter was in the market for a new car the first person I thought of was Denise. If your looking for a great car buying experience ask for Denise at Prime Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review, Mike! We appreciate your continued business and are glad to hear you had another great experience with our dealership. Congrats on your RAV4! Great choice!


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