Prime Toyota-Saco

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
333 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 19, 2020

    Great fast service! In and out in less than an hour. Lovely facility. Vehicle was washed. I will go there again. Good experience, I recommend them . Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Susan, for leaving Prime Toyota Saco a 5-star review! We strive to deliver a seamless and enjoyable experience and I am glad that came true... for you!

  • 5.0 out of 5
    November 17, 2020

    Berto!!!! Best car salesman around! Third car I bought from him and wouldn't go to anyone else! I appreciate honest and that is Berto! He got me the... truck I wanted and a fair price. Thank you Berto :-)

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    Prime Toyota ??? Saco

    Thank you for your loyalty to Prime Toyota Saco! We are thrilled to hear that you are so confident in Berto to get the job done. Congratulations on yo...ur new vehicle and safe travels! We appreciate your business and hope to work with you again down the road!

  • April 30, 2018

    I went in looking for a used car, and Andrew was my salesman. He was very nice and friendly. I didn't feel any pressure and had a nice experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 14, 2020

    While I posted my unhappiness at my recent purchase with the Prime dealership I felt their recent behavior required an update. I have heard back from Scott... Coon several times over the past few days and have been pleased with the customer service treatment I have received about my repair issue. Scott Coon you have singlehandedly restored my faith in your dealership and customer service. Scott your actions alone will be responsible for keeping me as a loyal customer and I really appreciate how you stepped up and corrected the situation. I am very happy to have found my forever dealership. Prime employees like Scott Coon should be recognized for their outstanding commitment to your customers. Andrew McKenzie in the service department is also a jewel of an employee. Scott’s reaction and response to my dissatisfaction is fully responsible for keeping me as a customer for future purchases. I do recommend this dealership for all your needs. They do take care of their customers and stand behind their product after all!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Linda - Reviews like this one mean a lot to us. We truly appreciate you allowing us the chance to make things right and earn back your business. We ar...e so glad that Scott and Andrew have been able to help address your concerns, and we're lucky to have you as a Prime Toyota Saco customer. Thank you so much!

  • 1.0 out of 5
    November 13, 2020

    While I appreciated the dealership’s immediate response to my review it’s been nothing but crickets. I had hoped you sincerely meant what you said about... your intentions is not letting my issue slip through the cracks on November 5th. When I didn’t hear from you as you stated I called you last Friday and got your voicemail. I left you a message with my phone number. Another week no response just crickets. People don’t spend your hard earned money at dealership that doesn’t value their customers. I do not recommend Prime for any purchase or their customer service for that matter. Management comes from the top down period!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Linda - Thank you for giving me an opportunity to speak with you directly. I'm glad we were able to sort everything out. If there is anything else you... need, please don't hesitate to give me a call. Thank you, Scott Coon - Service Director - 207 571-3811

  • 5.0 out of 5
    November 4, 2020

    Berto was amazing! If I could give him more then 5 stars I would! This was the first new vehicle my husband and I bought and he made the experience so... pleasant and easy for us. He came highly recommended from our family members who have also bought vehicles from him. Berto made it well worth the drive to Saco. We are very happy with our purchase and we will also highly recommend him to anyone else looking to buy a vehicle.

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    Prime Toyota ??? Saco

    Thank you for taking a moment to share this wonderful feedback. We are proud to have been a part of your car buying experience and we're glad to hear ...that Berto made the so seamless. On behalf of everyone at Prime Toyota Saco, congrats, and safe travels!

  • 5.0 out of 5
    October 30, 2020

    I was very pleased the service to my Toyota Sequoia. Everyone I dealt with was friendly and helpful. I was kept well-informed on what service was needed... (and even what was not!) and why. I was particularly impressed that Prime managed to squeeze in a thorough (the car now looks absolutely STUNNING) detailing which was a last minute request by me. They went out of their way to accommodate me in this. And of course the rest of the service was performed impeccably.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Your feedback means so much to us, Rebecca! We want guests to be confident in our services and I am pleased to hear that our Prime Toyota Saco team im...pressed you. We're looking forward to working with you the next time you bring your Toyota Sequoia in for service!

  • 5.0 out of 5
    October 28, 2020

    Berto was an outstanding salesman, he went above and beyond to ensure I was getting the vehicle we wanted! He was professional and extremely informative.... Berto met us early in the morning to accommodate our schedule and found me the perfect car. His honesty and attentiveness was a relief and made the car buying process a breeze. 10/10 recommend working with Berto!

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    1 people out of 1 found this review helpful. Did you?
    Prime Toyota ??? Saco

    Thank you for shopping at Prime Toyota Saco and for sharing this feedback. We strive to find the best option for guests and I am thrilled to hear that... Berto is doing his job right!

  • 5.0 out of 5
    October 25, 2020

    Berto has helped us with multiple car purchases. A+++ Experience, through every step of the process, in every way!! Thank you so much! -P Carney & Family

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    Prime Toyota ??? Saco

    We appreciate your confidence in Berto and the Prime Toyota Saco team! Thank you for taking the time to share, and we hope to work with you again down... the road. Safe travels!

  • 5.0 out of 5
    October 24, 2020

    What a great experience! As soon as Berto introduced himself, I knew he was someone who genuinely wanted to help me find a great car at a great price.... He answered all the questions I had and made the stressful task of buying a car quite easy. Thanks Berto and thanks Toyota Prime!

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    Prime Toyota ??? Saco

    Thank you for reviewing Prime Toyota Saco and for giving a shout out to Berto! We are grateful for your confidence in us throughout the sales process.... On behalf of everyone here, we wish you safe travels in your new vehicle!

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