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Reviews

Average Ratings

4.4
86 lifetime reviews.
  • Mrs Shelley L Brakett

    My salesman , Ted Cianchette, was most helpful in my process to choose a new vehicle. Ted allowed my husband, son and myself to visit the dealersh...

    Dealer Response

    Thank you so much for writing us a review. Ted Enjoyed working with you as well and we hope you enjoy your new vehicle.


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    My salesman , Ted Cianchette, was most helpful in my process to choose a new vehicle. Ted allowed my husband, son and myself to visit the dealership on more than one occasion and drive several cars on our own without salesman pressure, when I would come back he would answer all of my questions in an informative way with no pressure helping me to make my decision to purchase the Audi Q5. Once I made my decision he then took us through the process again giving many options and explaining the process in detail, this was also fast and efficient. Ted spent time with me prior to leaving with my new car to explain the cars functions etc. in detail without going overboard. I an in hopes that service will go just as well as sale. He is not just a good salesman he is a kind and considerate individual and an asset to Morong Falmouth. I am very pleased with my decision to purchase the Audi Q5 as it meets all of my needs in a car and most of all I fell safe and confident driving it. Thank you to all involved !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for writing us a review. Ted Enjoyed working with you as well and we hope you enjoy your new vehicle.


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  • Customer

    Have used Marong Audi for service for the past nine years. Have been very happy with the quality of the work. Have found Mark Dinallo to be exce...


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    Have used Marong Audi for service for the past nine years. Have been very happy with the quality of the work. Have found Mark Dinallo to be exceptional in his friendliness, his knowledge, his honesty, his thoroughness and his general personality. He has been a consistent pleasure to deal with since he has assumed his current responsibilities for the past four or five years.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great experience!

    I'm a current VW TDI owner who is doing a buyback. I have had 2 VWs and loved their driveability, comfort, and ability to purchase them in a manu...

    Dealer Response

    Peter, Thank you so much for writing us a review on your experience. Both Dan and Ashley enjoyed working with you. Hope you enjoy your new vehicle!


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    I'm a current VW TDI owner who is doing a buyback. I have had 2 VWs and loved their driveability, comfort, and ability to purchase them in a manual transmission still, as I love to row my own gears. I contacted Morong first via the internet expressing some interest in driving the 2017 Golf Sportwagen, and a Mazda CX-5 (though they didn't have one in a manual, I just wanted to see how they drive). Ashley was great, and we set up a time for me to swing in the following day. I arrived (amidst a solid rainstorm!) and met with Dan, my salesman. Both cars were ready for my visit. Dan and I took both for a spin, and we talked car shop talk. It was quite fun. After the drives, we sat down, and there was no pressure. I explained to Dan that I was still shopping, and actually had an appointment the following day at a different dealer. No worries, but I'll see what we can come up for you in terms of a price, I was told. That evening, after batting some things around with my wife, I found some extremely low prices for manual Golf sportwagens at a dealer in MA. Just for the heck of it, I emailed Dan that evening asking of they might be able to match it. The following morning, I was informed yes, and sent a total bill with taxes, etc included. Everything honest and upfront. We went in, met with Dan, closed the deal, and drove off in our new GSW. Dan has since followed up asking how everything has been and if we need anything. This was by far one of my most pleasurable buying experiences. Thanks to Dan and all at the Morong Falmouth Team for making buying a car easy and actually fun (and saving me a drive to MA!!)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Peter, Thank you so much for writing us a review on your experience. Both Dan and Ashley enjoyed working with you. Hope you enjoy your new vehicle!


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  • 50k Services checkup

    When I called for my 55k checkup I was first quoted $686, I asked why was it so much, she then changed the price to $368 and then again $268 along...


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    When I called for my 55k checkup I was first quoted $686, I asked why was it so much, she then changed the price to $368 and then again $268 along with telling me what would be performed. When I brought my car in yesterday I received another price, and half of what was told would be serviced. The didn't ever clean the car. When I spoke to the service manager he told me that he can pull the car out front if I didn't like it. I then called the owner of Morong, he was a little more help as he spoke to the service manager but when I went to pick up my car the manager was more rude in person than over the phone. The owner offered to wash my car him self... not a great experience in the least. Nothing resolved and a VERY unhappy customer. I live in the same town as Morong and will not premote positive thoughts there way.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Sheila Anderson Cumberland Me

    We've never had a greater car buying experience than we've had with Morongs and all who were involved with the purchase of our VW Convertible. Our...

    Dealer Response

    Sheila, Thank you for writing us a review. Andy enjoyed working with you as well. We hope you are enjoying your Bettle in the warm weather.


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    We've never had a greater car buying experience than we've had with Morongs and all who were involved with the purchase of our VW Convertible. Our sales person, Andy Rogers has been incredible and Morongs is very lucky to have him on their team. We will certainly recommend Morongs and Andy to our family and friends. Thank you again for great customer service Andy!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sheila, Thank you for writing us a review. Andy enjoyed working with you as well. We hope you are enjoying your Bettle in the warm weather.


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  • just the best

    I am a loyal Morong and VW customer but my last experience was just the best. I have leased my last 2 cars from my hero, Ted Cianchette. Ted conta...


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    I am a loyal Morong and VW customer but my last experience was just the best. I have leased my last 2 cars from my hero, Ted Cianchette. Ted contacted me because my lease was coming due - my plan was to buy my car but turns out it is cheaper to lease a new car (of course it is...) so Ted had my new car already picked out when I came in to talk - I need a stick which is hard to come by in ME but he had it all ready for me and had researched what I wanted/needed before I even walked in the door!!! It was easy -peasy and he took the time to go through the whole process - I even met James Bond's younger look alike - but that's a different story. He also had to hook up my flip phone (!) and explain that whole process... I love Morong, I love VW and I love Ted!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Just the best...

    I am a true blue VW driver and loyal Morong customer so I already have high expectations. I have leased my last 2 cars (Jettas) from Ted Cianchett...

    Dealer Response

    Ann, Glad you are happy with your experience and your new vehicle. Ted Enjoyed working with you. Please let us know if you have have any questions.


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    I am a true blue VW driver and loyal Morong customer so I already have high expectations. I have leased my last 2 cars (Jettas) from Ted Cianchette and this time he hit it out of the ballpark. He contacted me because my lease was expiring and my plan was to buy out my car - turns out it was cheaper to lease a new car (of course it was) and Ted went out of his way to do his homework and have the car of my dreams located when I went in to talk to him - I drive a standard and those are hard to come by in ME but he found me one! He is just the best - he talked me through the whole process, didn't treat me like I was a girl, took the time to make sure I had my phone (flip!) connected and I couldn't be happier. I love Morong, I love my car and I love Ted!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ann, Glad you are happy with your experience and your new vehicle. Ted Enjoyed working with you. Please let us know if you have have any questions.


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  • Great Experience From Start to Finsih

    I stopped by Morong on a whim hoping they'd have a used Tiguan for me to test drive. As it turns out, not only did they have one, but they had THE...


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    I stopped by Morong on a whim hoping they'd have a used Tiguan for me to test drive. As it turns out, not only did they have one, but they had THE one that had all the amenities I was looking for. After taking it for a test drive, sleeping on it a night and reading reviews, I went back the next day to buy it. Andy Rogers answered every question I had. Everyone at the dealership was polite, friendly, and the entire experience was very casual and no pressure. Each time I had any questions, Andy was very quick to reply by email, and very thorough with his answers. I wouldn't hesitate to recommend Morong to my friends and family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience

    We worked with Andy Rogers to buy a new Mazda. After having been to several dealerships, our experience at Morong was fantastic. We will both reco...


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    We worked with Andy Rogers to buy a new Mazda. After having been to several dealerships, our experience at Morong was fantastic. We will both recommend it to others, and plan on returning if/when we are in the market for a new car again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A+ Service experience

    I was very impressed with Morong Falmouth's service people. I had what I considered an emergency (a burned out headlight). They were able to get m...


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    I was very impressed with Morong Falmouth's service people. I had what I considered an emergency (a burned out headlight). They were able to get me in the same day (to accomodate my schedule), I would reccomend Morong Falmouth's service department to everyone.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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