Berlin City Toyota Lexus

New 888-253-8983 Dealer Website
Used 888-768-9741 Email Dealer
Service 866-809-8389

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
279 lifetime reviews.
  • Toyota Tacoma

    The best experience I've ever had purchasing a vehicle. Nick Nadeau is top notch. Never felt pressured at any time. He went out of his way to help...

    Dealer Response

    Hello Rick D, Thank you for your business. We appreciate your feedback and hope you are enjoying your new vehicle.


    Show Full Review

    The best experience I've ever had purchasing a vehicle. Nick Nadeau is top notch. Never felt pressured at any time. He went out of his way to help us-much appreciated. I would recommend this dealer to friends. I bought what I wanted at a price that fit my budget. Berlin City A+

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Rick D, Thank you for your business. We appreciate your feedback and hope you are enjoying your new vehicle.


    Hide Full Review
  • Confident New Lexus IS300 Owner

    Excellent experience with this dealership. Salesman and general manager projected a complete follow-through environment which gives confidence to...


    Show Full Review

    Excellent experience with this dealership. Salesman and general manager projected a complete follow-through environment which gives confidence to prospective buyer. I look forward to driving my new Lexus with the sense that I can refer any questions to the team going forward.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 2016 Toyota 4 Runner SR5

    Our experience was EXCELLENT!!! first time here was awesome and everyone was so friendly and was polite and willing to work with you for what you ...


    Show Full Review

    Our experience was EXCELLENT!!! first time here was awesome and everyone was so friendly and was polite and willing to work with you for what you wanted and to answer any questions you may have. Mark Hunter was an EXCELLENT Sales guy and was so helpful and work so hard in being there for us for our purchase of our new ride. He made our experience here 100% Satisfaction and we will deff recommend this place to any friends, family members etc. also Cliff Gajtkowski was AWESOME as well he was very helpful and friendly as well as patient on working to do all he did to get things done. everyone was awesome, amazing, and soo down to earth... we are so pleased when had the time and opportunity to make this place our first choice to shop and purchase the new addition to our family... thank you for all everyone had done and all the effort and time well spent through our time here, were very pleased and happy with 100% satisfaction all the way. thank you, Glenn & Bobbie-Jo Dusty

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Tacoma

    Nick Nadeau was tremendous. He was more than helpful and went out of his way to accommodate my family and I. He is the reason I bought from Berlin...

    Dealer Response

    Hello Jeff, Thank you for sharing your experience. We appreciate your business and will pass along your feedback to Nick. We hope you are enjoyi...


    Show Full Review

    Nick Nadeau was tremendous. He was more than helpful and went out of his way to accommodate my family and I. He is the reason I bought from Berlin City.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Jeff, Thank you for sharing your experience. We appreciate your business and will pass along your feedback to Nick. We hope you are enjoying your new Tacoma!


    Hide Full Review
  • Such an uncomfortable experiance

    In regards to the Service Department: Told over the phone total repairs, (made sure to verify both parts AND labor) totaled $198 and change (part ...

    Dealer Response

    Hello BrittanyP, Thank you for taking the time to share your feedback. We apologize for your recent visit and we understand your frustration. I w...


    Show Full Review

    In regards to the Service Department: Told over the phone total repairs, (made sure to verify both parts AND labor) totaled $198 and change (part was on special for $125, 1/2 hour of labor brought this up to $198). Went to pick up my car and was handed a bill for $306. Went round and round with rep until he corrected my bill to $202 (which included tax). It was such an uncomfortable experience, I will never go back there. My car runs so thats why "quality of repairs" gets 3 stars.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello BrittanyP, Thank you for taking the time to share your feedback. We apologize for your recent visit and we understand your frustration. I would like to discuss what happened so we can address your concerns and eliminate this from happening again. Please reach out to me at your convenience at EJohnson@berlincity.com or on my cell at 207-749-8079. Sincerely, Eric


    Hide Full Review
  • Awesome experience

    True online buying experience. On the phone with Josh Bisson for 15 minutes and car was at my door step 1000 miles away in 2 days. I did pay $500 ...

    Dealer Response

    Hello Mr. Abraham, Thank you for taking the time to share your experience. We appreciate your feedback and hope you are enjoying your new Lexus IS.


    Show Full Review

    True online buying experience. On the phone with Josh Bisson for 15 minutes and car was at my door step 1000 miles away in 2 days. I did pay $500 for the delivery but a very minimal amount considering the savings I had buying the car. Josh is great and I would highly recommend him and the dealership any day. I would also like to thank the drivers Penny and Barbara who drove the car through a blizzard to have it delivered on time. Great ladies, very friendly. The whole paper work at home was over in 10 minutes.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Mr. Abraham, Thank you for taking the time to share your experience. We appreciate your feedback and hope you are enjoying your new Lexus IS.


    Hide Full Review
  • 100% satisfaction guaranteed!

    I've been looking for a new truck for a few months. I started the search with Nick Nedeau back in Nov and left the lot with my dream truck yester...

    Dealer Response

    Hello Todd, Thank you for your business. We appreciate your feedback and will pass along your compliments to Nick. We hope you are enjoying your...


    Show Full Review

    I've been looking for a new truck for a few months. I started the search with Nick Nedeau back in Nov and left the lot with my dream truck yesterday (1/11). Nick was extremely informative, very knowledgeable and his no pressure mentality led me to the purchase of my new truck. He and his team took such great care of me that I can without hesitation recommend him if you or a friend are looking to make your next auto purchase. We've all been there: there are times you feel like you've been "sold" a car and other times like you've "purchased" your car and I have to say, if you're looking to make a purchase for you or your family Nick and Berlin City is the place to go!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Todd, Thank you for your business. We appreciate your feedback and will pass along your compliments to Nick. We hope you are enjoying your new truck.


    Hide Full Review
  • Great buying Experience

    It was very refreshing working with Nick Nadeau, Internet Sales Manager and the staff at Berlin City. I had emailed Nick what I was looking for a...

    Dealer Response

    Hello F&S, Thank you for taking the time to share your experience. We appreciate your business and hope you are enjoying your new Rav4!


    Show Full Review

    It was very refreshing working with Nick Nadeau, Internet Sales Manager and the staff at Berlin City. I had emailed Nick what I was looking for and the deal I wanted on a new Rav4. I received their best price upfront and when I went in, it was exactly what they had stated. In fact, the deal was so good my wife ended up purchasing a similar vehicle as well. I must say it was the best car buying experience we have had in the 30 years of buying new vehicles. Hand's down, the best dealership I have worked with in Maine.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello F&S, Thank you for taking the time to share your experience. We appreciate your business and hope you are enjoying your new Rav4!


    Hide Full Review
  • Helpful

    I inquired about a used vehicle. It was no longer on the lot, bUT the salesman was happy to find other cars that were similar for me.

    Dealer Response

    Hello Ms. Libby, Thank you for your business. We appreciate your feedback and hope you have a great holiday season and Happy New Year!


    Show Full Review

    I inquired about a used vehicle. It was no longer on the lot, bUT the salesman was happy to find other cars that were similar for me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Ms. Libby, Thank you for your business. We appreciate your feedback and hope you have a great holiday season and Happy New Year!


    Hide Full Review
  • Nick Nadeau

    Our most recent experience with Berlin City and Nick Nadeau was more than a vehicle purchase, it was a life style change for our family. My in...

    Dealer Response

    Hello Mr. Goodwin, Thank you for sharing your experience. We love to hear stories like yours and will share your feedback with Nick. Thank you f...


    Show Full Review

    Our most recent experience with Berlin City and Nick Nadeau was more than a vehicle purchase, it was a life style change for our family. My in laws were at a point in their lives that they needed to downsize from two vehicles down to one. This was an emotional decision for the two of them as one would giving up a portion of their independence. Nick immediately understood the family dynamics and responded with compassion beyond that of a dealership salesperson. He arranged to have a new Tacoma brought around to a secluded area of the service department do to the outside temperature and away from the crowd, let my parents take as much time as they needed and only offer advice when asked. When the decision was made to trade their two vehicles in for a new Tacoma ( as compromise decision for both of them), Nick arrived early, had all of the paperwork prepared which made the sales transaction time to take less than twenty minutes. My wife and I can not express our gratitude enough. He treated our parents with dignity and always had their best interest at heart. I will sing the praises of Nick to any person who in contemplating the purchase of a vehicle. Berlin City has a has a great representative for their brand as well as a superior customer advocate. Mark and Kathy Goodwin

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Mr. Goodwin, Thank you for sharing your experience. We love to hear stories like yours and will share your feedback with Nick. Thank you for your business and we hope your in-laws are enjoying their new Tacoma!


    Hide Full Review