Berlin City Toyota Lexus

4.8 out of 5 (4.8) 300 reviews

Average Rating

4.8 out of 54.8
300 lifetime reviews.
this dealer
4.9 out of 5
Customer Service
4.8 out of 5
Quality of Repair
4.9 out of 5
Overall Facilities
4.9 out of 5
Buying Process
Not Applicable
Friendliness
Not Applicable
Pricing
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  • A Pleasant Experience
    January 4, 2018

    Our 2009 Jeep was getting too expensive to keep so we started researching and settled on the Highlander. I wanted to buy one that was 3-4 years old, ...but the retail value for a 3-4 year old Highlander was more than what we thought could comfortably afford. So, we turned to leasing. Leasing was the answer. The residual value at the end of the lease is within our affordable expectations plus we have the enjoyment of a pristine Highlander. Before signing the dotted line, our salesperson, Melanie was asked lots of 'what if's,' and 'how about's.' She persevered, was most pleasant throughout the process, answered all our questions quickly, honestly and put us at ease. When we drove the Highlander home we were amazed at how quiet the car was. Compared to the Jeep it was heaven. We heartily recommend Berlin City Toyota of Portland and Melanie to all.

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    Quality of Repair
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    Overall Facilities
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Mr. Quinn, Thank you for your business. We appreciate you taking the time to share your experience with us. Please let us know if you have any... questions on your Highlander and we hope to see you back for your first complimentary service.