Berlin City Toyota Lexus

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Reviews

Average Ratings

4.8
283 lifetime reviews.
  • Toyota Tacoma

    The best experience I've ever had purchasing a vehicle. Nick Nadeau is top notch. Never felt pressured at any time. He went out of his way to help...

    Dealer Response

    Hello Rick D, Thank you for your business. We appreciate your feedback and hope you are enjoying your new vehicle.


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    The best experience I've ever had purchasing a vehicle. Nick Nadeau is top notch. Never felt pressured at any time. He went out of his way to help us-much appreciated. I would recommend this dealer to friends. I bought what I wanted at a price that fit my budget. Berlin City A+

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Rick D, Thank you for your business. We appreciate your feedback and hope you are enjoying your new vehicle.


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  • Great experience overall

    A know a few people who work here and they're wonderful. Steve Lawrence helped me get exactly the car I was looking at, in my budget, and really t...


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    A know a few people who work here and they're wonderful. Steve Lawrence helped me get exactly the car I was looking at, in my budget, and really took time to show me all the features and make sure I was comfortable driving it. Really appreciate the positive, non-pushy attitudes I've encountered here and will be back (hopefully not for awhile) next time. The space itself is really nice, too- comfy waiting area and sunny facility.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best car buying experience!

    Nick Nadeau Was by far the best salesman I've dealt with. He made the process very easy and enjoyable. I never felt that I had to buy anything. I ...


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    Nick Nadeau Was by far the best salesman I've dealt with. He made the process very easy and enjoyable. I never felt that I had to buy anything. I strongly recommend going to this dealership for your next car, new or used, and make sure you ask for Nick.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Used car buyer

    This is the second car I have purchased from Berlin City. The first car was a Honda Pilot in 2002. The service department at the Honda dealership...

    Dealer Response

    Hello Jan, Thank you for your business. We appreciate you taking the time to share your experience with Berlin City Lexus of Portland. Please le...


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    This is the second car I have purchased from Berlin City. The first car was a Honda Pilot in 2002. The service department at the Honda dealership was always fair, great service and honest and pleasant. I owned that car for nearly 15 years and it had been driven over 280,000 miles. My experience in buying a used Lexus was just as pleasant as my previous experience. Tony, my salesman was very knowledgeable about all the technology, the mechanics of the car. Dan, the general manager was also very helpful regarding the Janus program. There is a very relaxed atmosphere at Berlin City and there was absolutely no pressure. I was able to see any information I was given regarding price etc. on a computer screen specifically there for the customer. I so appreciated the transparency in my used car buying experience. I have recommended Berlin City in the past and will continue to do so in the future. They are a very honest organization!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jan, Thank you for your business. We appreciate you taking the time to share your experience with Berlin City Lexus of Portland. Please let us know if you have any questions on your new vehicle.


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  • Returning Customer

    We were met at the door by Jack Vincent who introduced him self and explained he was a new sales person, he was very polite and offered to help in...

    Dealer Response

    Hello Mr. and Mrs. Mahoney, Thank you for your feedback. We appreciate your business and hope you are enjoying your new vehicle. Please let us ...


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    We were met at the door by Jack Vincent who introduced him self and explained he was a new sales person, he was very polite and offered to help in any way if we needed anything. Jack put no pressure on us to buy. When we found a vehicle we liked and went back to meet with Jack, he did a great job answering all our questions, and when we had questions he could not answer he did not hesitate to ask for help from another sales person with more experience Nick Nadeau. The two did an outstanding job getting us all the questions answered and getting all the paperwork in order to purchase the vehicle we wanted.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mr. and Mrs. Mahoney, Thank you for your feedback. We appreciate your business and hope you are enjoying your new vehicle. Please let us know if you have any questions in the future.


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  • Confident New Lexus IS300 Owner

    Excellent experience with this dealership. Salesman and general manager projected a complete follow-through environment which gives confidence to...

    Dealer Response

    Hello Ms. Gass, Thank you for your business. We appreciate you taking the time to share your experience and hope you are enjoying your new Lexus ...


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    Excellent experience with this dealership. Salesman and general manager projected a complete follow-through environment which gives confidence to prospective buyer. I look forward to driving my new Lexus with the sense that I can refer any questions to the team going forward.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Ms. Gass, Thank you for your business. We appreciate you taking the time to share your experience and hope you are enjoying your new Lexus IS300.


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  • 2016 Toyota 4 Runner SR5

    Our experience was EXCELLENT!!! first time here was awesome and everyone was so friendly and was polite and willing to work with you for what you ...

    Dealer Response

    Hello Dusty's, Thank you for your business. We appreciate you choosing Berlin City Toyota and hope you are enjoying your new vehicle. Thank you ...


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    Our experience was EXCELLENT!!! first time here was awesome and everyone was so friendly and was polite and willing to work with you for what you wanted and to answer any questions you may have. Mark Hunter was an EXCELLENT Sales guy and was so helpful and work so hard in being there for us for our purchase of our new ride. He made our experience here 100% Satisfaction and we will deff recommend this place to any friends, family members etc. also Cliff Gajtkowski was AWESOME as well he was very helpful and friendly as well as patient on working to do all he did to get things done. everyone was awesome, amazing, and soo down to earth... we are so pleased when had the time and opportunity to make this place our first choice to shop and purchase the new addition to our family... thank you for all everyone had done and all the effort and time well spent through our time here, were very pleased and happy with 100% satisfaction all the way. thank you, Glenn & Bobbie-Jo Dusty

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Dusty's, Thank you for your business. We appreciate you choosing Berlin City Toyota and hope you are enjoying your new vehicle. Thank you for taking the time to share your experience.


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  • Tacoma

    Nick Nadeau was tremendous. He was more than helpful and went out of his way to accommodate my family and I. He is the reason I bought from Berlin...

    Dealer Response

    Hello Jeff, Thank you for sharing your experience. We appreciate your business and will pass along your feedback to Nick. We hope you are enjoyi...


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    Nick Nadeau was tremendous. He was more than helpful and went out of his way to accommodate my family and I. He is the reason I bought from Berlin City.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Jeff, Thank you for sharing your experience. We appreciate your business and will pass along your feedback to Nick. We hope you are enjoying your new Tacoma!


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  • Such an uncomfortable experiance

    In regards to the Service Department: Told over the phone total repairs, (made sure to verify both parts AND labor) totaled $198 and change (part ...

    Dealer Response

    Hello BrittanyP, Thank you for taking the time to share your feedback. We apologize for your recent visit and we understand your frustration. I w...


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    In regards to the Service Department: Told over the phone total repairs, (made sure to verify both parts AND labor) totaled $198 and change (part was on special for $125, 1/2 hour of labor brought this up to $198). Went to pick up my car and was handed a bill for $306. Went round and round with rep until he corrected my bill to $202 (which included tax). It was such an uncomfortable experience, I will never go back there. My car runs so thats why "quality of repairs" gets 3 stars.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello BrittanyP, Thank you for taking the time to share your feedback. We apologize for your recent visit and we understand your frustration. I would like to discuss what happened so we can address your concerns and eliminate this from happening again. Please reach out to me at your convenience at EJohnson@berlincity.com or on my cell at 207-749-8079. Sincerely, Eric


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  • Awesome experience

    True online buying experience. On the phone with Josh Bisson for 15 minutes and car was at my door step 1000 miles away in 2 days. I did pay $500 ...

    Dealer Response

    Hello Mr. Abraham, Thank you for taking the time to share your experience. We appreciate your feedback and hope you are enjoying your new Lexus IS.


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    True online buying experience. On the phone with Josh Bisson for 15 minutes and car was at my door step 1000 miles away in 2 days. I did pay $500 for the delivery but a very minimal amount considering the savings I had buying the car. Josh is great and I would highly recommend him and the dealership any day. I would also like to thank the drivers Penny and Barbara who drove the car through a blizzard to have it delivered on time. Great ladies, very friendly. The whole paper work at home was over in 10 minutes.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Mr. Abraham, Thank you for taking the time to share your experience. We appreciate your feedback and hope you are enjoying your new Lexus IS.


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