Berlin City Toyota Lexus

Reviews

Average Ratings

4.8
289 lifetime reviews.
  • Berlin City Motors: Portland Maine

    We (My husband, Dave and I) were in North Conway, NH on a short three day get-away. We live in the Burlington, Vermont area. Dave found a 2008 Ac...

    Dealer Response

    Hello Mr. and Mrs. Gilbert, Thank you for taking the time to share your experience. We appreciate your business. We love to hear stories like yo...


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    We (My husband, Dave and I) were in North Conway, NH on a short three day get-away. We live in the Burlington, Vermont area. Dave found a 2008 Acura MDX online at Berlin City, that looked like a good deal. We needed a newer SUV to tow our boat for the upcoming summer/boating season. Dave emailed Berlin City first thing on a Saturday morning, and Nick Nadeau, the Salesman, responded with in just a few minutes. He answered all of David's questions. Then we decided to take the 1 plus hour trip to Portland, to check out the car. Upon arrival we asked for Nick. He was paged and came right away. He was quick, efficient, not-pushy, informative, pleasant, accommodating, and really went above and beyond his regular responsibilities. The extra care he took to make the experience positive and easy for us made a real difference.He himself, took the MDX out back and touched up the trailer hitch with black paint, put some floor mats down, that weren't there, looked up the code to the radio, and got it all dialed in, so when we drove away, we could listen to the radio, and just did everything he could to make our MDX as perfect as he could. He even printed out the owner's manual, that the previous owner didn't return with the car. He looked up and printed out information on how to obtain a second key for us, and even had the car we came in washed for us. I was amazed! Nick is the best car salesman we've ever come in contact with, and in the future we would drive all the way to Portland, to have him help us with the purchase of a used car again. Look for "Nick" at Berlin City Portland! You won't be sorry!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Mr. and Mrs. Gilbert, Thank you for taking the time to share your experience. We appreciate your business. We love to hear stories like yours and are grateful that Nick delivered on our promise of making it "Easy". We look forward to seeing you in the future. Sincerely, Eric Johnson General Manager


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  • Berlin City-Portland, Maine

    I appreciate the experience of shopping for a new car with Nick Nadeau at Berlin City. I shopped around, they gave me the best price. Nick spent t...


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    I appreciate the experience of shopping for a new car with Nick Nadeau at Berlin City. I shopped around, they gave me the best price. Nick spent time with me, never made me feel rushed into making a decision and even picked me up after I dropped off my rental car. I know if I have any questions down the road he will be there to answer. Great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Tacoma owner

    Great place to do business, friendly profession servuve

    Dealer Response

    Hello Joez, Thank you for your review. We appreciate your business.


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    Great place to do business, friendly profession servuve

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Joez, Thank you for your review. We appreciate your business.


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  • Great Dealership - Great Car!!

    We are retired military and used the USAA car buying service to find a dealership in our area (Maine) that had the car we were looking for and th...


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    We are retired military and used the USAA car buying service to find a dealership in our area (Maine) that had the car we were looking for and the right price. Within a couple of minutes of filling out our request, we received a call from Steve Lawrence at Berlin City and that was "the beginning of a beautiful relationship." A couple of phone calls with Steve to sort out the details and we were picking up our 2017 Prius within a few days of our original search. We are ecstatic over the car and the service we received from Steve and the staff at Berlin City. Thanks!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Review of Berlin City

    We really enjoyed working with Tony Lekas. He was very professional, patient and attentive to all of our questions. He was great, as were his all...

    Dealer Response

    Hello Jim and Eileen, Thank you for your business. We appreciate you taking the time to share your experience and hope you are enjoying your new ...


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    We really enjoyed working with Tony Lekas. He was very professional, patient and attentive to all of our questions. He was great, as were his all colleagues at Berlin City. Best car-buying experience we have ever had -- by far!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jim and Eileen, Thank you for your business. We appreciate you taking the time to share your experience and hope you are enjoying your new car.


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  • Great people to work with.

    Nick Nadeau was extremely helpful. More like a consultant than a pushy salesperson. He helped me get set up with what I wanted and went above and...

    Dealer Response

    Hello Ethan, Thank you for sharing your experience. We appreciate your business.


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    Nick Nadeau was extremely helpful. More like a consultant than a pushy salesperson. He helped me get set up with what I wanted and went above and beyond to work with me and make sure I was taken care of. Thank you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Ethan, Thank you for sharing your experience. We appreciate your business.


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  • Great experience overall

    A know a few people who work here and they're wonderful. Steve Lawrence helped me get exactly the car I was looking at, in my budget, and really t...

    Dealer Response

    Hello Kate, Thank you for taking the time to share your experience. We appreciate your business and hope you are enjoying your new vehicle.


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    A know a few people who work here and they're wonderful. Steve Lawrence helped me get exactly the car I was looking at, in my budget, and really took time to show me all the features and make sure I was comfortable driving it. Really appreciate the positive, non-pushy attitudes I've encountered here and will be back (hopefully not for awhile) next time. The space itself is really nice, too- comfy waiting area and sunny facility.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Kate, Thank you for taking the time to share your experience. We appreciate your business and hope you are enjoying your new vehicle.


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  • Best car buying experience!

    Nick Nadeau Was by far the best salesman I've dealt with. He made the process very easy and enjoyable. I never felt that I had to buy anything. I ...

    Dealer Response

    Hello Tyler S, Thank you for your business. We appreciate your compliments and will pass along your feedback to Nick.


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    Nick Nadeau Was by far the best salesman I've dealt with. He made the process very easy and enjoyable. I never felt that I had to buy anything. I strongly recommend going to this dealership for your next car, new or used, and make sure you ask for Nick.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Tyler S, Thank you for your business. We appreciate your compliments and will pass along your feedback to Nick.


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  • Used car buyer

    This is the second car I have purchased from Berlin City. The first car was a Honda Pilot in 2002. The service department at the Honda dealership...

    Dealer Response

    Hello Jan, Thank you for your business. We appreciate you taking the time to share your experience with Berlin City Lexus of Portland. Please le...


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    This is the second car I have purchased from Berlin City. The first car was a Honda Pilot in 2002. The service department at the Honda dealership was always fair, great service and honest and pleasant. I owned that car for nearly 15 years and it had been driven over 280,000 miles. My experience in buying a used Lexus was just as pleasant as my previous experience. Tony, my salesman was very knowledgeable about all the technology, the mechanics of the car. Dan, the general manager was also very helpful regarding the Janus program. There is a very relaxed atmosphere at Berlin City and there was absolutely no pressure. I was able to see any information I was given regarding price etc. on a computer screen specifically there for the customer. I so appreciated the transparency in my used car buying experience. I have recommended Berlin City in the past and will continue to do so in the future. They are a very honest organization!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jan, Thank you for your business. We appreciate you taking the time to share your experience with Berlin City Lexus of Portland. Please let us know if you have any questions on your new vehicle.


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  • Returning Customer

    We were met at the door by Jack Vincent who introduced him self and explained he was a new sales person, he was very polite and offered to help in...

    Dealer Response

    Hello Mr. and Mrs. Mahoney, Thank you for your feedback. We appreciate your business and hope you are enjoying your new vehicle. Please let us ...


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    We were met at the door by Jack Vincent who introduced him self and explained he was a new sales person, he was very polite and offered to help in any way if we needed anything. Jack put no pressure on us to buy. When we found a vehicle we liked and went back to meet with Jack, he did a great job answering all our questions, and when we had questions he could not answer he did not hesitate to ask for help from another sales person with more experience Nick Nadeau. The two did an outstanding job getting us all the questions answered and getting all the paperwork in order to purchase the vehicle we wanted.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Mr. and Mrs. Mahoney, Thank you for your feedback. We appreciate your business and hope you are enjoying your new vehicle. Please let us know if you have any questions in the future.


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