Berlin City Toyota Lexus

Reviews

Average Ratings

4.8
293 lifetime reviews.
  • Berlin City Motors: Portland Maine

    We (My husband, Dave and I) were in North Conway, NH on a short three day get-away. We live in the Burlington, Vermont area. Dave found a 2008 Ac...

    Dealer Response

    Hello Mr. and Mrs. Gilbert, Thank you for taking the time to share your experience. We appreciate your business. We love to hear stories like yo...


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    We (My husband, Dave and I) were in North Conway, NH on a short three day get-away. We live in the Burlington, Vermont area. Dave found a 2008 Acura MDX online at Berlin City, that looked like a good deal. We needed a newer SUV to tow our boat for the upcoming summer/boating season. Dave emailed Berlin City first thing on a Saturday morning, and Nick Nadeau, the Salesman, responded with in just a few minutes. He answered all of David's questions. Then we decided to take the 1 plus hour trip to Portland, to check out the car. Upon arrival we asked for Nick. He was paged and came right away. He was quick, efficient, not-pushy, informative, pleasant, accommodating, and really went above and beyond his regular responsibilities. The extra care he took to make the experience positive and easy for us made a real difference.He himself, took the MDX out back and touched up the trailer hitch with black paint, put some floor mats down, that weren't there, looked up the code to the radio, and got it all dialed in, so when we drove away, we could listen to the radio, and just did everything he could to make our MDX as perfect as he could. He even printed out the owner's manual, that the previous owner didn't return with the car. He looked up and printed out information on how to obtain a second key for us, and even had the car we came in washed for us. I was amazed! Nick is the best car salesman we've ever come in contact with, and in the future we would drive all the way to Portland, to have him help us with the purchase of a used car again. Look for "Nick" at Berlin City Portland! You won't be sorry!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Mr. and Mrs. Gilbert, Thank you for taking the time to share your experience. We appreciate your business. We love to hear stories like yours and are grateful that Nick delivered on our promise of making it "Easy". We look forward to seeing you in the future. Sincerely, Eric Johnson General Manager


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  • Easy buying process

    First time buying from Berlin city and my experience was really great. Matt was very professional and answered all my questions. Buying process w...


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    First time buying from Berlin city and my experience was really great. Matt was very professional and answered all my questions. Buying process was quick and easy. Would definitely buy from them again

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Buying Experience

    This was the first time I have ever bought a car at a dealership and it was a great experience. Nick the sales rep was very helpful, knowledgeab...


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    This was the first time I have ever bought a car at a dealership and it was a great experience. Nick the sales rep was very helpful, knowledgeable and a great person to work with. Highly recommended.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • This is the way to buy a car

    Just bought a Lexus GX460 from Stuart Cohen. Stuart is not pushy, he truly wants to help people, not just make a commission. Stuart listens to w...


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    Just bought a Lexus GX460 from Stuart Cohen. Stuart is not pushy, he truly wants to help people, not just make a commission. Stuart listens to what you want/need. I have a injured/sore shoulder and am 6' 3' so I need a seat that really fits me. Stuart actually e-mailed a custom upholstery company photos of the car seat with measurements that would help them do something custom. I actually have a Lexus dealer (Lexus of Manchester NH) 4 miles from my house, but because they're sales managers Nigel and Ed are so arrogant and pushy I went two hours away to buy my car from Berlincity Lexus in Portland Me. Please go to stuart if you want a relaxed, speedy and fun buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent

    I had the pleasure of working with Nick Nadeau of Berlin City Toyota and my experience was nothing short of fantastic. I put my trust in his hand...


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    I had the pleasure of working with Nick Nadeau of Berlin City Toyota and my experience was nothing short of fantastic. I put my trust in his hands and through every expectation I had he came through ten fold and always went above and beyond for me and ALWAYS had my best interest as a consumer in mind. He was personable and very professional and above all else he helped ease my mind of the whole dreadful car buying process. I'd been to several other dealers and hands down the comfort and trust Nick gave me reassured me that I'd never have to search for another dealer/dealership again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Berlin City-Portland, Maine

    I appreciate the experience of shopping for a new car with Nick Nadeau at Berlin City. I shopped around, they gave me the best price. Nick spent t...

    Dealer Response

    Hello Ms. Allen, Thank you for taking the time to share your experience. We appreciate your feedback and your business.


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    I appreciate the experience of shopping for a new car with Nick Nadeau at Berlin City. I shopped around, they gave me the best price. Nick spent time with me, never made me feel rushed into making a decision and even picked me up after I dropped off my rental car. I know if I have any questions down the road he will be there to answer. Great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Ms. Allen, Thank you for taking the time to share your experience. We appreciate your feedback and your business.


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  • Tacoma owner

    Great place to do business, friendly profession servuve

    Dealer Response

    Hello Joez, Thank you for your review. We appreciate your business.


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    Great place to do business, friendly profession servuve

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Joez, Thank you for your review. We appreciate your business.


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  • Great Dealership - Great Car!!

    We are retired military and used the USAA car buying service to find a dealership in our area (Maine) that had the car we were looking for and th...


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    We are retired military and used the USAA car buying service to find a dealership in our area (Maine) that had the car we were looking for and the right price. Within a couple of minutes of filling out our request, we received a call from Steve Lawrence at Berlin City and that was "the beginning of a beautiful relationship." A couple of phone calls with Steve to sort out the details and we were picking up our 2017 Prius within a few days of our original search. We are ecstatic over the car and the service we received from Steve and the staff at Berlin City. Thanks!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Review of Berlin City

    We really enjoyed working with Tony Lekas. He was very professional, patient and attentive to all of our questions. He was great, as were his all...

    Dealer Response

    Hello Jim and Eileen, Thank you for your business. We appreciate you taking the time to share your experience and hope you are enjoying your new ...


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    We really enjoyed working with Tony Lekas. He was very professional, patient and attentive to all of our questions. He was great, as were his all colleagues at Berlin City. Best car-buying experience we have ever had -- by far!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jim and Eileen, Thank you for your business. We appreciate you taking the time to share your experience and hope you are enjoying your new car.


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  • Great people to work with.

    Nick Nadeau was extremely helpful. More like a consultant than a pushy salesperson. He helped me get set up with what I wanted and went above and...

    Dealer Response

    Hello Ethan, Thank you for sharing your experience. We appreciate your business.


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    Nick Nadeau was extremely helpful. More like a consultant than a pushy salesperson. He helped me get set up with what I wanted and went above and beyond to work with me and make sure I was taken care of. Thank you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Ethan, Thank you for sharing your experience. We appreciate your business.


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